I started with a small unit, then moved to another, larger unit. John is always pleasant and helpful, even when busy. He shows his concern and pride in his work and facility. He’s also very good with the paperwork. The other employees are also nice when I’ve interacted with them. This facility is near my residence, so I don’t stress about time when I go there. I don’t look forward to the renovations, but it will be even nicer when they’re done.
Jackz C.
Rating des Ortes: 4 San Pablo, CA
So far so good. One star knocked off only because they MAKE you get insurance. I am storing some personal items of no value to others just to myself, so insurance is kinda pointless to me. But I was forced to get a policy. I like option however I do not like the«you have to» kinda options. As far as the customer service goes, it was great! Very detailed explanations of size and units by John. He was very helpful getting our contract started. This week I had to go back to make a change of transfer for my contract and it went well. No more than 5 mins wasted Thanks again John and Team
Charlotte S.
Rating des Ortes: 5 Pinole, CA
John and Saul were very frinedly and courteous. The took the time to help me decide that right amount of storage I needed. What really made the difference for me was their exceptional customer service!
Hellmut M.
Rating des Ortes: 3 Albany, CA
Storage unit is OK. My upstairs 10×10 unit costs 122/mo and is accessible whenever I need it. Be beware, my cost has increased 25% over 30 month. Only my health insurance matches that.
Wendy Z.
Rating des Ortes: 3 San Francisco, CA
Nothing different! And so far, the storage lot remains clean at most time. The first months free when you sign up!