Firestone Complete Auto Care

I’m not a huge reviewer but most service shops have an inherent bad reputation as ripoff shops.
This Firestone location is certainly not one of those.
Clayton (service advisor) and I spoke on the phone initially and he stated an hour and a half estimated time for my brake check. Keep in mind that when someone wants to have their brakes checked they are ready for worst case scenarios… (aka big bucks to be spent)
I was advised in May 2015, during an oil change that I’d need brakes on my car at the end of August, if I drove a lot of miles and I certainly do (125+ a day)
Clayton and Jason Lewis (Manager) got me in checked me out and told me that brakes were not necessary. I had over 50% of the life left! I wonder what Mobil 1 was talking about?
Needless to say I’ll be back in every couple of months (brake check was no cost) to make sure I don’t damage the rotors or any other hardware, but they will certainly be getting this brake job, when it’s needed.
Thanks Guys

Bought a set of tires for my F-​250 truck. Nice tires, but no discount. While they were changing them, I asked the mechanic to see if there was anything loose in the front end since I felt a thumping sound when hitting bumps in the road.
The manager walks over to me and says the ball joints on my truck need replacing, and it would be dangerous to drive any further without replacing them. I felt that was strange since I had just had them replaced the previous year. He quoted me 800 dollars to replace them. (I had paid 600 to replace them the previous year)
I declined the repair and he had me sign a waiver that I declined, which I signed. Now worried about it, I took the truck to the Ford dealer to get a second opinion. The Ford Dealer said the ball joints were fine and looked new, but my front shocks were worn out. They changed them for 100 dollars, and the truck rode great ever since.
Moral of the story, this Firestone center was trying to screw me out of 800 worth of work that didn’t need to be done.