Headlights To Tailpipes

Went to have a muffler replaced, instead I as told I don’t need the muffler but desperately needed brakes. I was charged $ 215.00 just for front end brakes on my 2003 Alero, to make matters worse the new front brakes squeal so horribly when I apply any amount of pressure. It’s embarrassing. I took the car back and told them that if I paid that much just for front brakes they should not make a sound. Naturally I got the «oh it’s natural» story and some line about it should stop in «500 miles or so». I was livid, then just for kicks I asked for a quote on headlights. I received a call back from the young lady at the front quoting a firm $ 500 for 2 headlights. Because I felt in my gut I had been clearly taken advantaged of I went to two other reputable shops in the area. Firestone confirmed what I felt to be true, I was clearly ripped off. The normal rate for front brakes and back would have been $ 144.00. Another shop quoted me a price of $ 112.00 front and back. I priced headlights at Bruce car parts for $ 80.00 each and I was informed that I would only need one, not two head lights. It p’s me off when I think about it because I did not get what I initially needed for my car, secondly I was overcharged for something that made my car worse and most importantly I was clearly taken advantaged of because I’m a female, and I was not given an opportunity to discuss, review or compare what this shop was going to do. Women beware of this place unless you are absolutely certain you are getting the best deal, quality and service.

DO NOT TRUST THIS PLACE. My boyfriend took his car here about 8 – 10 months ago to get some things fixed in order to pass inspection. After he picked up his car it started making a thunking noise near the right front wheel. I kept telling him to take it back, but he waited about a month before returning. Turns out some thingamajig was bent, which put pressure on the doodad, which cause the wheel bearing thingy to go bad and need to be replaced — and they charged us $ 600 to fix it…
Fast forward to this past week, he decides to drop his car off for an oil change and asked them to take a look and see what it would cost to fix his A/​C. They called him mid-​day and said that if he even wanted them to put freon in the car and look further it would cost $ 180. He told them to go ahead and do it just to find out it would take another $ 1500 to fix?! No thanks. So we basically paid $ 220 for an oil change.
We went and picked it up that night and lo and behold, now the heat and the defroster don’t work either. He called them the next morning and the guy got pissed off and told him that the blower was broken to begin with. Now, I guess it’s possible that between sometime last week when he used the defroster and Tuesday the blower broke on its own accord. But that’s too much of a coincidence for me.
Another reviewer mentioned that they’ve had issues come up after getting work done here. Plus, click down at the bottom and read the reviews that aren’t currently recommended — this seems to be a common theme…

Many issues with the work performed have revealed themselves since our first visit. Not sure if i have the inner calm to bring this up to the owner.
No cash discount either.

Tim is awesome. Honest, reasonable, and knowledgeable. I wouldn’t take my car anywhere else. I have recommended Headlights to Tailpipes to several friends that have turned into loyal customers. One visit and you’ll never go anywhere else.

These guys have been working on my cars since I first started driving, Tim is very honest and reasonably priced! Would definitely recommend this place to have any of your vehicles worked on!

I have been a customer since the guys were at the old shop (Browney’s) and the new owner was a crook. They opened their own place and have been HONEST as it gets. I have had my Subie’s worked on and laughed at there for years there. Just got two new drive shafts and the 01 Subie acts like a new car. I recommend them every chance I get.

As the son of a mechanic, I can safely say this is the best shop I’ve found since moving to Richmond in ’05. I’ve sent 30 friends/​coworkers here and all but one has become a customer for life. That one should’ve done the job himself instead of bringing his car to a shop since apparently he can do the job in 10 mins.

A friend referred me to this garage after receiving great service on her cars for many years. She went to Headlights and Tailpipes because they were convenient to her home in Ginter Park, but she continued when she found the owner took personal pride in the work of his mechanics (he is also a mechanic) and the repair or maintenance was reasonably priced and dependable. I don’t usually write reviews but have had my share of bad auto repair experiences and would like others to know this is an honest, knowledgeable garage owner that will personally take a test drive to insure the car is
repaired. I called today for the annual inspection (and I always seem to wait until the lnext to ast day). There are 28 cars being repaired or waiting and yet he is working me in tomorrow. The owner knows his customers and takes care of them. The five star rating is an accurate review.

Awesome mechanics. Reasonable prices. Will not take my Volvo anywhere else!