Macy’s

Big chain stores. I went into Macy’s to return a birthday gift and to purchase some Mother’s Day gift in particular in the woman fragrance departure there were super rude. It’s very unfortunate of the bad service I rec’v today. There were more associates then workers on the floor. All foreigners with bad attitudes

I have been in the shoe department for a very long time and no one ask me if I need help. I used to worked for a retail store as well. I was always taught to greet and sell.

I went by here because a colleague told me that they had bras in my size. Let’s just say that I have an odd size and usually go to Nordstrom to get my bras. It’s pretty far to travel and they are quite expensive.
Upon my first visit, there was a woman in the lingerie section who completely ignored me. I wanted to know if they had my size bra and where to look for them. She was folding something and should have known that I was standing right in front of her. I left.
The second time, I saw someone at a customer service station and asked if she was working in lingerie. This person said that she wasn’t working there but could find someone to help me. Three calls later, the person may have been on break, at lunch, etc. and there was no response.
I have to say that I don’t like paying $ 200 for 4 bras, however, every time I go into Nordstrom, there is someone to help me and they are quite pleasant about it. I’m done with Macy’s. Really, I am.

I’m not at all happy with the lady at the Lancôme counter who called for my mother to let her know about a sale that was coming up. No problem there. The big problem was when I told her that my mother was deceased and asked nicely if she could take my mom off the call list. She laughed at me and said, «oh that’s okay». I don’t even know what the f*** that means, but it’s not okay with me! I was too flustered to get her name, but I wish I had. Whoever she is, she needs to find a job that does not deal with the public!

If I could give this place 0 stars I would. I’ve been to several other Macys locations and all have given me the «warm and fuzzy — I WANT TO BUY SOMETHING!» type of feeling. EXCEPT, this Macys location. The customer service representatives here act like they dread being there… a lot of their merchandise looks like it could be sold at the swap meat and selections are lacking. Compared to other Macys, this location needs a drastic makeover. It was my birthday and my husband wanted to treat me to a purse. I was at the Macy’s Concord location and became obsessed with a gorgeous Michael Kors backpack. I told my husband and we stopped by the Hilltop Macys since it was closer to purchase the bag. There were no sales reps on the floor, so we went to a lady in the same location who was selling sunglasses. We asked if she could help us and she said «Oh, I just sell sunglasses, you have to get someone in that department.» AND THAT WAS IT. She didn’t call for anyone or make any attempt to act the least bit interested. Please keep in mind the story was pretty empty so she had nothing else to do. Long story short, I saw the backpack and the store left such a bad taste in my mouth, we left and I found the SAME backpack online for about $ 70 less than what they were charging. Hilltop Macys? YOU’RE FIRED.

Horrendous customer service! I have never in my entire life been treated like absolute garbage in a retail environment. Every time I have an interaction with a sales person in this store location, I always receive an attitude that makes it seem like I am causing them a great disservice.
No more disservice to them; I’m done with this crappy place!

The main 2 reasons why I go back to this store to shop are the place is conveniently close to home and only shop when there’s a huge sale or discounts! Love it when there’s a huge clearance sales on clothes. I go for the 50% to 60% off and on top of that, an additional 20% off. That’s huge savings!!! Plenty of parking spaces available outside the store.
As far as the service, sometimes I feel as if there is not enough sales person to help. It’s more like you have to find someone around in order to get help. Some are friendly if you are lucky, or other sales person are too busy placing back clothes that were returned. Also, waiting in line just to pay for what was purchased can take forever. I don’t find this place that well organize or clean.
If it were not the design of the clothes I like or if it were not with the huge savings, I probably would not shop at this location.

I’ve always been a huge fan of Macy’s. They have some great sales and I can almost always find something I love at an amazing price. That being said… this location SUCKS. Many of the sales associates make it clear that they hate their jobs with zero sense of urgency and being downright rude to customers. The last few times I’ve been in here, merchandise is in disarray and items are strewn across the floor. Most of the price scanners found throughout the store are out of order, without even a note to mention it or any apology for the inconvenience. The store seems to be drastically understaffed, which I’m sure is the root of many of its problems.
This Macy’s gets a generous one star only because you can find good deals in the clearance racks and for the few associates I’ve encountered there who actually smile and try to be somewhat pleasant and helpful. Even so, I refuse to shop here unless I’m with someone else who wants to or I don’t have the time to drive to a farther location.

This is the worst Macy’s I’ve ever walked into in my life! For the prices they charge you would think we were at the union square Macy’s, but the customer service is nonexistent and the store looks worst then the local Ross location in any city I’ve been too.
Actually this location looks worst then any Ross. The women at the two very small makeup stands were sitting down playing on cell phones and didn’t seem to care I was looking to make a purchase. Will never be coming back here

The one star rating is for convenience since its nearby my home. The lack of the remaining stars is due to the poorest customer service

I go on their site to process a return and it takes 5 minutes to fill out the return form then they say the service isn’t working.
Now I’ve called three times now to get a return label and every time they say it will arrive in 15 minutes to an hour and it doesn’t. I’m not on my fourth call and I figure I’ll just keep searching for Macy’s stores to post this review on while I wait. I hope they pick up the pace…
I’m never shopping at Macy’s again. It’s a nightmare.

Messy store.

Bev just helped us in the shoe department and went above and beyond to help accommodate us and that even included two phone calls to corporate on our behalf! Thank you for the great customer service!
Also Karren helped us upstairs wth our clothes purchase and she was also fantastic! After a super busy day of surprises it’s great to have quality customer service experiences; multiple times in the same store at that!

After being refused help by a floor clerk that said the shirt on display was too high for her to get to and she couldn’t help me I asked for a manager who walked me to another section and told me she thinks it is there and leaves me to look for it myself. VERY POOR CUSTOMER SERVICE!

Not what I expected. The gentleman who helped us in the shoe dept, was not there for just a paycheck. He made sure we didn’t leave unless the shoes my son tried on fit perfectly. My son needed dress/​casual shoes for interviews and the salesperson, brought out several types, educating my son on what to look for in style and comfort. My son ended up saving plus I was also able to use my Plenti card for applied points. Regrettably, I don’t remember the gentleman’s name, Micheal (?), but he shared stories about his daughter, now attending Sac State. Thank you Macy’s for hiring such a gem.

They cancel my interview appointment at last min yesterday. (when I was already in Richmond took a day off to be there for 3:30 pm job interview) Now they told me they can’t find my application? I even called them at 4 pm to confirm my 7:30pm appointment before I took off. The lady knew I was going to be there !
I have drove all the way from San Jose to here it took me 2 hours & 15 min today !!! Macy’s and I just no good match ?
Now she told maybe we have to rescheduled !!! Again? I just can’t believe it !
Never mind ! I give up ! Maybe not a good match, forget it, unprofessional, send an email to the corporations tomorrow !

I received a solid recommendation on some Levi jogger sweats and I couldn’t be happier that I listened to him. Definitely the most comfortable sweats I’ve ever owned. Whenever I come here it seems to be organized pretty well. This time I was here during a sale and stuff was thrown everywhere. I was able to get out of there and save some money and for the first time actually get sales associate make a good sell.

Worst experience we’ve ever had at any Macy’s! Went to return a brand new item, but had no proof of purchase. Below is a portion of the letter sent to Macy’s. No response yet.
«We spoke with an associate at the customer service counter who informed us that we could not return the item. The first lie. When I asked why, she said that I had no proof of purchase. When I said store credit was acceptable, she claimed the item was required to have a Macy’s return sticker and it did not. I then told the associate that the item was bought off a registry. She told me I needed to go upstairs to pull up my registry, but when I told her my wedding was ## years ago, she told me there was a 100 day return policy. Another blatant lie.»
We then walked away and looked up Macy’s return policy, which specifies that items can be returned «at any time after purchase» without proof of purchase for store credit for the lowest selling price in the last 180 days. We went back to the counter and the associate said she would call the manager of the home department, Marilyn.
«Marilyn was rude and curt, lied to us repeatedly, and assumed that my husband and I were criminals trying to pull one over on the store. When my husband started to explain the issue, she cut him off immediately and told us the item could not be returned because we had no proof of purchase. Another lie, but this time from a Manager. By this time I had read the sign on the front of the counter and pointed out both the sign and the return policy that I had pulled up on my smartphone. Marilyn then cut me off again before I could finish my thought, and again said that without proof of purchase there could be no return. Again a lie. I told her without proof of purchase, a store credit for the lowest selling price would be fine. But Marilyn barely even listened before stating, very loudly, that she had no way of knowing we bought it at Macy’s if it did not have a return sticker or a receipt. My husband then stated that the item has been in storage so the sticker may have fallen off, to which Marilyn condescendingly responded „It won’t fall off. It is a sticker. It sticks.“ … Marilyn’s tone and response were completely inappropriate…
I slowly and calmly reiterated that the return policy allows us to return an item without proof of purchase. Marilyn’s tune changed slightly, and went from telling us we needed proof of purchase to claiming Macy’s did not sell the item and „maybe we had purchased it at Target.“ Another lie. She even went on to state that we could „return it there since they sell [the brand].“ Also a lie, since Target does not carry the item I was returning. Furthermore, as I explained to Marilyn, we did not register [for wedding gifts] at Target and I am therefore 100% sure the [item], which we registered for, came from Macy’s.
My husband asked if she could look up the item to see if Macy’s carries it since we have no proof of purchase. Marilyn interrupted my husband and yelled about the proof of purchase and that she would have to check if the store even carried the item, which is exactly what my husband was asking. My husband very calmly repeated his question. At this point, Marilyn stated that she was the „Home Department Manager“ and was therefore certain „that Macy’s does not carry it“ and that they only „carry the thinner model.“ Again, a lie. I told Marilyn that I had looked up the item online, so she reluctantly scanned the barcode. When it beeped at her, she condescendingly said „see?!?“. I reiterated my that my online search was fruitful, and she scanned the item again. This time it pulled up a product to Marilyn’s surprise. She told us however, that the price was $ 0.01 and showed us the screen. I confirmed what was on the screen, but reiterated that it was being sold online currently for a sale price of $ 39.99.
As Marilyn angrily scanned away, I looked up the item on my smartphone and sat it down in front of her. After arguing with me for another moment or two, Marilyn finally looked at my phone. At this point, Marilyn did not apologize or admit that she was incorrect, or even tell us she would refund us. Instead she just said „do you have a Macy’s card?“ When we confirmed that we did, she asked if we wanted the credit put on there, which was fine with us. As my husband entered his information and Marilyn processed the return, all she said was „You are lucky it was online.“
This was not luck, this was research. Yet we were insulted, disrespected, and treated like criminals. We were lied to by two different associates, including a Department Manager and she was exceedingly rude. Furthermore, this was all juxtaposed with a return I made with no problem at Target later that day where I also did not have a proof of purchase. Given the ease of that return, next time I have an option between Target and Macy’s I will follow the suggestion by Hilltop Macy’s Home Department Manager Marilyn and go to Target.»

Walked in not even wanting to buy anything but I couldn’t help it with there super Saturday sale! I got two items for 25 dollar’s wtf! AMAZING SALE! My dress itself was 69.00 but ended up being $ 11.00 and my skirt was 13.99.
Please go see Ryan he makes sure he gives you the best coupons! Amazing customer service.
I LOVE YOU MACY’S and thank you Ryan!

***update***
I can NEVER find what I need funny what a difference 4 years can make. This used to be my best bet being in the area and in a time crunch to find something for my little guy now that he is no longer a little guy but a big boy I have found absolutely nothing for him in the few times I’ve been in here for him.
However as I can see it’s still is a good place on a bind for under 4T in my opinion and their girls selection like anywhere else is always loaded with great finds.
Don’t get discourage I have found some good deals here on especial on Wednesday for my once upon a time little guy (tearing up).
:(