Nesbit Salon & Spa

I was a former Senior Stylist at Nesbit and I loved being there up til the last day.
Please know I am trying my best to accomodate any and All previous Nesbit customers far and wide, at the same rates as their previous stylists, and even trying my best to redeem as many gift card and series services as I can manage.
Located in Carytown, I am taking Nesbit clients at RIVER CITY REBELLE SALON at 3224A W Cary St 571−482−0756
Melissa Powell

gone. out of business. now nesbit owners, do the right thing and give refunds for the gift certificates you sold us… we trusted you and your husband is a banker. do we need to contact his bank and let them know it seems you skipped town without refunding your customers…

CLOSED FOR GOOD. See for yourself…

This was a wonderful salon with very talented stylists! So excited that Mary Case and Sabrina Shell joined our family at 1213 Hair Studio on W. Main St.

Wonderful local sport nested in the fan. Georgia is amazing with firm pressure massage. Tailored specifically for what I was looking for. Great experience and I will definitely be back. Very historic building with immaculate rooms and décor.

I’m giving Nesbit 2 stars and here is why: I have been to Nesbit many times and most times have been great, only because Caitlin is a goddess at hair and can literally whip up an amazing creation in your hair. However, I have found that taking risks with other stylists there is a TERRIBLE idea. The first time I took a risk, I told the stylist I wanted to go lighter, but to have a NATURAL look, so that my hair had some dimension. What did I get? Caramel highlights in a cold brown – talk about contrast; I almost died. The second bad experience, actually traumatizing, was with a fairly new stylist at Nesbit. Don’t be fooled – she was new to the salon, but had been hairdressing for 10 years – which I still find mind-​boggling. I called and made a reservation for a balayage, yes, you heard it, BALAYAGE. Apparently, this word transforms into full-​highlight. After a consultation, which I didn’t understand the purpose of, since I had clearly made my appointment for a specific purpose, the hairdresser did EXACTLY the opposite of a balayage. It was horrendous; I had white streaks ALL over. ALL over. Some may ask: why didn’t you stop her when she started foiling? And here’s my answer: I trusted that a hairdresser of 10 years knew what she was doing and I thought that perhaps she was trying to lighten my hair before the actual balayage process – I DON’T KNOW. It didn’t make sense. Anyway, after the hairdresser began blowdrying my hair, she as well as I, saw the streaks. Who said something? Me. Then she admitted that it looked funny and that the top root coverage was lighter than she thought. Oh really? Would you mind offering me something? I asked her to tone it more. She did; it still looked horrible. Anyway, the hairdresser just added salt to the wound when ARGUING with me over the fact that I did not schedule a balayage and that she had not gathered from our consultation that this is what I wanted. Pathetic. She found out through the reception desk that in fact I had scheduled a balayage and that she was in the wrong. She still continued to tell me that she felt as though it was no one’s fault and that I would still need to pay and perhaps pay for a color correction. At this point, I was ready to cry. And I did. I finally asked to speak to the manager who was really friendly, but still was money-​hungry. She offered me a color correction with Caitlin FREE of charge, although I still needed to pay for my services today. This is insane. I’m sorry, can you also give me my 4 hours back from this visit along with the time I need to spend driving back and getting the color correction? It’s really sad because the girl doing my hair seemed nice and I even tipped her because I felt sorry for her. All in all – Caitlin is wonderful. Most of the staff seems friendly. It’s sad to say this, but I overall would not recommend this salon given the fact that the staff’s ethics are questionable.

I have to say this place is not worth the hype. The first time I went here, the stylist was late. They gave me a percent off my haircut to compensate, but the styling was horrible. Then I decided to get my hair done here for my wedding. The stylist did not know it was my wedding day. He spent 15 minutes on my hair. I felt it looked dirty and overly teased. It cost a fortune and and it is the 1 thing I regret about my wedding
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I am only reviewing the massage services at Nesbit… which are WONDERFUL! Seriously, I have never had a bad massage here. The staff is extremely professional and skilled in their massage techniques. What is even better is that they have great daily email specials for massage services as well as for hair/​nails. Cindy was my massage therapist today and she was fantastic. She immediately made me feel at ease. Let’s face it– it’s a little weird to have someone you have just met touch you for an hour. She did some deep tissue work which worked out all the kinks I carry around.
If there’s anything I learned after today, it’s that I need to get myself in here more often!

I saw Joanna here and she was amazing!!! She did a really great job on my color, highlight, and cut that I called a few months later to make another appointment. The front desk told me she was on a leave of absence and asked if I wanted to book with another provider. I said no, asked when Joanna would be back and they said they were unsure. I later found out that she had moved salons and was no longer here, she is at Bombshells. I’m giving Nesbit 1 star because I don’t appreciate being lied to and it makes me question their ethics.

I wish I lived closer to make Nesbit my regular salon. I’ve visited Nesbit a few times for different services (massage, facial and hair). I have to say that I’ve had a great experience every time. All of the staff are very accommodating to their customers and I love the cozy, modern, hip environment. I’ve also had my up do done for a few weddings and it’s the best up do I’ve ever had. They stylists are trendy and really listen and work with you to get the best complete look. I recommend this salon to anyone looking for a good one in the Richmond area because they are just that good. I will be returning in a few weeks to use a gift card. :)

I come to Nesbit on a regular basis, usually for waxing and haircuts and sometimes facials. I always have a great experience when I come. The ladies at the front desk always make me feel welcome and my services are always started on time. My hair always looks great when I leave! The facials are so relaxing, I fall asleep during the scalp massage everytime! I would definitely recommend Nesbit to anyone!

I have been going to Nesbit for 6+ years and I love it. They have absolutely the best masseuses in town (I won’t name names, because a girl has to keep some things for herself). But trust me you won’t be disappointed.
While their haircuts can be on the pricey side, if you get an appointment with an apprentice or level1, they are comparable to other high end salons. And their apprentices have the training and experience that many other salons bill out as top level. They really know their stuff and I’ve never had a bad cut or treatment here. They also offer e-​mail specials that drastically slice the cost if you are willing to be flexible on scheduling. They also offer 10% book-​ahead savings and student discounts. The also offer a great deal twice or so a year where you can buy one gift card for $ 100 or more and get the second for half off. I buy them every time the are offered and used them at every visit.
It’s also the little touches that make Nesbit stand out from the crowd. Upon checking in, you are offered a complementary beverage. They have a bunch of soda options, tea, espresso drinks, smoothies and even champagne and wine. The owner is also frequently on site and has always been a pleasure to deal with. He helped me set up a great package for Valentine’s Day for my boyfriend and made sure everything went exactly how I imagined it. Every employee has been pleasant and helpful.
I highly recommend this salon.

I have been going to Nesbit since March 2012 and seeing Merry. When I first began visiting the salon, Merry was an apprentice although now she is a Level 1 stylist. I had Merry do a complex coloring job as well as a pixie cut and she consistently does a great job and really understands what I want. I appreciate stylists really listening and absorbing what the client is looking for so that no one is disappointed with the outcome. I highly recommend her, she is a great stylist and a very pleasant person to interact with as well!
Merry has also been very helpful at explaining and recommending Dermalogica products and the make-​up that is sold at the salon.
Overall, Nesbit is a great salon experience. I have been to many salons in the Richmond area and I think Nesbit has a very relaxed and modern feel to it.

I had a nice experience there… felt weird ’cause I’m a guy, but that should be fairly natural. They really put me at ease by having a gaggle of micro-​brews from which to choose upon my highly relaxed exit.
They are certainly professional, but I cannot compare them directly to any ‘big city’ salon (say it the way David Spade from SNL wants you to: ‘Sah-​lon’). Friendly and seemingly professional staff. My massage therapist was very pleasant and knowledgeable.
Plus they have that cucumber water stuff that tastes good, but I think there should be vodka in it. Just my opinion.

I came to Nesbit after two friends recommended the salon to me. I’m on a tight budget so I asked for an Apprentice level hair dress. I must admit that I was a bit nervous with that decision because I recently had a terrible hair cut in Northern Virginia, but overall my experience at Nesbit was exceptional.
When I first arrived, I found out that Nesbit carries Dermalogica, a line of skin products that I just learned about a month ago. I asked for guidance on the products and a very helpful aesthetician came out to answer all my questions. She even gave me a couple samples.
My hair dresser, Amanda, listened attentively to my complaints about my previous terrible hair cut and she did a fantastic job at giving me a fresh, beautiful hair style. After getting my hair cut, she offered a free make up touch-​up with Tiffany (what a great marketing move, Nesbit, have clients leave feeling great about their hair and their make up). Tiffany was knowledgeable and bubbly.
Overall, Nesbit is just the hair salon I was hoping for! I washed and styled my hair this morning and I still love the new style and cut.

Unless they’ve expanded and actually acknowledge that waxing is a service they offer, I’d recommend searching for a better waxing spa. Jill is a great conversationalist and makes you feel comfortable, but the poor dear’s workspace is cramped and doesn’t feel clean. However, she is very thorough and definitely taught me that exfoliating is the key to avoiding ingrown hairs. (Ok — TMI — sorry.)

I’d been a Nesbit customer for over 10 years — have seen all of the renovations and even went through four different hair stylists who all ended up leaving because of relocating. I’ve gotten foot reflexology, back massage and hair there. I wasn’t particularly impressed w/​anything other than the hair services, but finally stopped going because it just got too expensive. Now I’m bouncing around trying to find a stylist that suits me. I may end up going back!

If I could find a man who would rub my feet, that would be my true soul (or sole) mate. SInce that hasn’t happened yet, I’ll have to stick with paying for my foot fetish by way of pedicures at salons like Nesbit.
They have a fab pedi-​care set up and your feet are as smooth as a baby’s after being pampered and primped here. The chairs are so comfy you could nod off during your treatment. As good as any spa I’ve ever been to!

I have always been happy with Nesbit, but I really try to book all my appointments through the email specials. As other reviewers noted, the specials take this salon from okay to a great bargain.
I got my hair cut here for a while, and the salon made a point of recording the exact color combination and cut notes for the style. The stylist said this was so I could come in and have anyone do my hair with it turning out the same way. I really didn’t like this. I think getting a good cut/​color has a lot to do with the stylist’s own unique abilities, and don’t like the idea of stylists being interchangeable. My stylist eventually left Richmond and I’ve since moved on to other salons for hair.
That said, I still go to Nesbit for manicures, pedicures, waxing and other spa services. The waxing services are very good. The staff is super friendly and professional. They do everything they can to make you feel relaxed during your services.
My manis and pedis have also always been nice. Not the most impressive/​outstanding pedicures ever, but pretty good.
Nesbit also carries Bumble & Bumble, Dermalogica, OPI and other brands. It’s nice to have a place where I can get some of my favorite products from these lines.
The salon itself is clean, nice and well-​updated from its former row house home status.
The way the email specials work: you sign up online to get the emails and you also sign up for online scheduling. Each day, you’ll get an email with open appointments offered at special discounted prices. You have to book the appointment online. It’s first-​come first-​serve, so if you see something you want, jump. I’ve saved $ 20 or even more on services.

I know that everyone raves about how great this place is, but I have never felt that it deserves anything more than three starts. Here is why.
There are plenty of places in town to get just as good a pedicure or manicure as Nesbit. The prices are not super spendy but they are not as inexpensive as other nail specific places in Richmond. The pedicure room is small and feels cramped to me. The staff turnover has been quite high in this department and that does not lend one confidence.
As far as the massages go, I have had both good and average here. It depends on who you get but it is hard to always get your favorite as this is a busy place. I guess one should plan early.
I will say that if you sign up for the last minute on-​line specials this place would jump into the 4 star category as those prices can’t be beat. You just have to be ready to jump on them.
To its credit, the place is nicely designed but is not what it was when it opened. I do agree that it is now «trading on its name» as the original owners were experts in running a salon/​spa. I am not sure who owns it now but some attention to staff turnover and procedures would go a long way to bring this back to where it once was.