Pat’s Florist

This is one of the best florist in Richmond. I recently lost my mother and Pat’s handled all of our floral arrangements including some arrangements ordered by out of town relatives. In fact we needed a last minute flower made and although Pat’s was closing they allowed us to come in and they made what was needed on the spot. I am very grateful for their excellent service, friendly staff, fresh flowers and especially the compassion they showed in my time of need. Outstanding job!
S. Cotten, Orlando FL

Flowers were good

I have a complaint to make and I want the manager to address this issue. One of your employee who was delivering a order on Monday 2÷16÷15 around 5:00pm, used his personal cell phone to contact my girlfriend twice to ask her out after he delivers the flowers. This is highly unprofessional and unsafe for your clients You need to address this issue immediately. You either can’t require clients to give out their cells or you need to re-​train all yourself.

Great job, got my order delivered over the phone to recipient in 4 hours. Beautiful arrangement fairly priced.

Thanks Pats Florist for making my day extra special!!!

I have used this company several times and every time I placed my order via phone. The person on the other line has always been very friendly and the people I have sent flowers to always recieved it when they said it would be delivered. I like that they have a huge selection of arrangements. Recently I placed an order for a dozen roses in a vase. However, I did make a special request and asked that they mix up the colors to include red, pink and lanvendar roses. It was delievered the same day. Later that day I got a call from the store stating that they had made a mistake and sent over all red roses instead of mixing it up. The woman offered to resend the flowers at no charge. Now, the mistake wasn’t big but I really liked that they offered to resend at their expense and my girlfriend got roses two days in a row. It was them going to extra mile that made me give them a 4 star instead of a 3 star. I think I will continue to use them again.
UPDATE: I finally saw the flowers that my girlfriend got and I just found out that they also wrote the wrong name in the note! I think I am done with this place