Pearson Mazda

Although I didn’t get the price I was looking to pay, we still came to an agreement and I was happy with my purchase. James was friendly, professional and knowledgeable. If you have your mind set on getting a Mazda, definitely consider going to Pearson and ask for James!

I am absolutely amazed with the quality of car and the service that I received at Pearson Mazda. I would highly recommend the Pearson Mazda Experience to anyone looking for a car, especially Phil, who was understanding with my needs and specifications.
During my car buying experience, I visited almost 10 dealerships in the Richmond area. Some salesman were pushy, some wanted quick decisions, one actually made me almost cry. My husband gets the employee discount at GM, but I will never shop there again secondary to the rude and pushy sales staff. (Review of other dealerships to follow)
Phil and his coworkers were a pleasure to work with, allowing me time to make this big decision. I highly recommend Pearson Mazda, thank you for a relaxing car buying experience.

Went in on Black Friday to purchase a Mazda 6 and John balsamos was very officent and helpful. He made the process very smooth. With no down payment I was able to drive my brand new car off the lot that same day!

My husband and I were on a trip when our Mazda began to make odd revving noises and lost its ability to accelerate to highway speed. We pulled off the highway and navigated our way to Pearson Mazda. Service Advisor Ben Burnett got our car in quickly and in the time it took for us to grab lunch at the Applebee’s across the street, the mechanics were able to determine that our clutch was shot. Being an older model, they did not have the parts in stock. Ben called around and not only found us a rental car at one of the near by Enterprise car rentals, but made sure we got a ride there. Our car was fixed and ready by the time we passed back through Richmond on our way back home. Many thanks to Ben and the team at Pearson Mazda for taking good care of us and our car.

I had a great experience when buying a used car from Pearson Mazda. I’ve been a CarMax customer for years and couldn’t imagine going anywhere else until I found the 2008 Volvo with low mileage that I had been looking for at a fantastic price on the Pearson website. I was there early the next morning to test drive it. It was a gem! There was no need to negotiate the price since the online price was the best that I’d found and it beat CarMax pricing for a similar vehicle. (Keep in mind that the online price is often lower than the sticker price on the lot.) The salesman, Paul Thrasher, was great. He didn’t pressure me to make a decision quickly even though another woman came in after I did with the intent to purchase the same car. He went over my options for recourse in the event that there was anything wrong with the car since that was my biggest concern. I was really satisfied with the coverage that they provided. Jimmy handled the paperwork very quickly and I was out the door with car before lunch. I took it to my mechanic for a complete check and he said that it was in great condition. Paul followed up with me several times after the purchase to make sure that I was still happy with the car and satisfied with the car-​buying experience at Pearson.

I went here the other day to look at a used car we saw for sale online. This car had an amazingly clean Carfax, one owner, less than 100k at eight or nine years old. It looked immaculate in photos. We went over there to test drive the car only to find out that there are scratches alone the whole side of the car and the bumper was cracked and falling off. There were also no fog lights but they were willing to «throw in» the parts for it and let us pay the additional 200 bucks to have them installed. Well we take it out and within fifteen minutes the engine begins to chug and the engine light comes on. We go inside and our sales rep informs us that it is water that is in the engine from when they cleaned the car. Well that’s an easy fix but we ask her for a price drop because of cosmetic damage she comes back with the price that they were already planning to sell the car at. Then her manager saunters over to tell us that HE knew exactly what is wrong with the car and that its oil leaking out onto the spark plugs. He offers to have a valve cover added for «free». When we ask about the cosmetic damage he informs us that a car that old will have a few bumps and scrapes even though the price listed is for a car in perfect condition! We left right after that idiocy.

James at Pearson Mazda was very nice and I got a solid deal on the car I was looking for, cheaper than from another dealership in another city. I had a good buying experience and felt like the staff was honest and friendly.

We bought a car and the starter went out after 31 days. They offered to «look at it» but wouldn’t help pay to get it towed up there from Sutherland, VA. Typical greedy dealership with overpriced used cars.

So this is more for the service department then the sales department, I did purchase my car here and second all reviews citing a bunch of shenanigans but I covered that elsewhere and, up until recently, I have never had a problem with their service department. Its been a steady decline over the last few months and today probably marks my last visit. It’s silly really– I took the trouble to go online and print a coupon for $ 15 off an oil change. I gave it to them when I arrived and verified it was the right coupon for my oil change. When I checked out, I was given my total and, since it was almost exactly what i paid last time, I clarified if it was with my coupon. The guy jumps in and stutters around how they just lowered all of their prices so it’s better than with the coupon. So you have a coupon available, in date, and on your direct website, that you aren’t going to honor. You don’t inform me of this when I check in and then you try to sham me about it? I get an oil change every four weeks as I drive a Lot for my job and I used to look forward to my peaceful hour in the waiting room while these guys just took care of it; however, if every time I go in I get skeezy, scammy business practices then I’d rather find a new spot. Shame on the management/​owner as I had this conversation with four other customers In the waiting room today and we all seemed to feel the same so you appear to have a problem and don’t seem to care to fix it… and honestly, it’s not as much about the $ 15 as it is about transparent, honest business practices. Mthey were clearly having computer issues so either be honest about an oversite, about the fact that you just don’t want to honor your coupon, or whatever but don’t be shady.

They keep messing up and making me come back in and calling me. Not worth the hassle. I just want them to leave me alone and let me enjoy my car and stop having to give them info and paperwork they already have gotten from me several times.

Deceit during the sales process and reckless driving during the service process.
I have a distrust of transfer drivers because I have known several in the past… The absolute last thing I am willing to do is allow some kid to break-​in my 6-​speed manual car. My salesman told me that this concern does not apply to their transfer staff as they are «old men» and «very conservative on the roadway». As we continued this back forth, a transfer driver, in his very early 20s at most, came FLYING through the parking lot. I pointed and said: «There. What’s going on with that? Explain that.» My salesman said: «I understand your concern. We’ll work out a way to get your car transferred.» Ultimately, they did manage a way to get the car to RVA in a way that satisfied me, but looking back, I should have walked away, given that the salesman attempted to pacify/​mislead me by painting a picture of what he thought I would consider to be an ideal transfer team.
I brought the car to the service department for inspection. Upon arrival, the little breezeway between sales and service was completely full, so I parked 1 car length in front of the breezeway. I got checked-​in and gave the keys to the service rep and found my way to the waiting room. A short time goes by and the breezeway began to clear out as vehicles were moved to the service shop. Suddenly, I heard a car winding up through first gear, and realizing it was mine, I look up to see/​hear the driver shift into second gear at the exit of the breezeway. The driver, CONTINUING TO ACCELERATE through the parking lot, I SEE the car’s articulation as it hit third gear, and watch as the driver hits the brakes so hard that it brake-​dives around the corner and out of sight.
Disrespect of me and my vehicle aside… if someone had been walking across that breezeway, the result could have been disastrous. If someone had been backing out of a parking space, the result could have been serious. If someone was approaching from around that blind corner, the result could have been serious.

Came here last weekend looking for a new mid-​size SUV. We told our salesman up front what our budget was and that we cared more about being as close to our budget then getting extra bells and whistles. The salesman was nice but a little scatter brained. He left us unattended for a couple of hours while we waited to hear back from a lender. Unfortunately they kept upping us to the nicer model which raised our monthly payment. It made me really uncomfortable and it dragged on for several hours. Before asking how we felt about the approval they had drafted a contact and wanted us to sign. I explained I was uncomfortable with the cost and would need to think about it over the weekend. They were kind enough to let me drive the vehicle home while I made my decision, but ultimately I knew that I would not buy the car with the finances they were offering. Ended up buying a Ford the same day!

I would also make it no stars if I could! This place is full of old school shenanigans! Three times we were told by the salesman we had the car at an agreed to price only to be told by the back room finance guy that, after a considerable wait, WE misunderstood the offer? And we even had the salesman write the offer price down on paper ! You can bet we left that place and never will return!

Pearson Mazda was by far the best car dealership I visited when shopping for a new car. I received stellar service from Stephen Sepe (and literally every other employee I encountered), even after having to visit the dealership multiple times (and test-​driving two different cars) to make up my mind. Never (seriously, never) did I feel any pressure about buying — Stephen was great at just letting me look around and answered every one of the 4,000 questions I had.
Seriously, if you’re even just thinking about a Mazda, swing by Pearson («the biggest stand-​alone Mazda dealership» in either the state or country…) and talk to the great guys there.

Pearson Mazda was really great. My salesman (Devin was his name) was the only one in town that followed up with me regularly and appeared to be TRYING to find my car. They worked with me on the price without hassle and they were friendly in general. After I bought the car, they mailed me a huge can of mixed nuts. AWESOME way to show a customer that you care. Then, I got my free oil change as they had promised. These other bad reviews are likely isolated incidents. Unfortunately you can’t please everyone, but Pearson Mazda has definitely pleased me in numerous ways.

If I could give them no stars I would. This place absolutely ripped us off and then acted like jerks. First off, I bought an rx 8 r3 from them and was thrilled to have it, the customer service was OK at best when I bought it. Then, after 6 months, I noticed my low oil light was on and my mileage wasn’t nearly as high as it should be for the oil to be low. So I called this dealer and asked why the oil was low only for them to tell me that I’m supposed to check the oil every other time I fill it up with gas. I immediately got mad because NONE of the sales people told me that when I bought the car, don’t get me wrong because I probably would have bought the car anyways but it’s just the fact that they Didn’t tell me about it. I could have seriously messed up the engine because they didn’t tell me about the oil. And yet the sales person, even the manager, was rude. So I drove back up there because I wanted to sell my car back to them even though I love my car I simply refused to do business with them anymore. While discussing with the owner of the place about why I was trying to sell the car back he immediately blamed the problem on me and after discussing with him further he just left the table in the middle of me talking to him. I have bought Fords, Cadillac’s, Mercedes Benz and NONE of those dealers were EVER as rude as this place. The owner of the place had the attitude of a teenager and kept accusing us of lying. I love my car but the people here were so rude that I would trade my car in for a prius just so they wouldn’t get my business anymore. Please do me a favor and DO NOT go here. Completely rude. If you wanted to get treated like crap then this place is for you