Pep Boys Auto Parts & Service

I had a dead battery and saw that it was only $ 25 if you are a rewards member to have your car towed to pepboys. I was given an estimate of 1 hours for a tow truck to arrive and he showed up and about 40 mins. I rode with the driver to the shop and arrived at the shop shortly after. The initial estimate was 1 hour for a new battery and oil changed because they had previos appointments they needed to wrap up. The work was done in about an hour. The man behind the counter was very nice. He happily stored my lunch in the fridge while I waited and even told me where to find coupons on my smartphone to get a discount on the services. Thanks to him and becoming a rewards member I saved $ 70. I would definitely recommend this location.

Sadly, my problem was not repaired properly and a few weeks later I was stranded again. If we lived closer I would take the car back to have the $ 8 part (a clogged brake hose) replaced that has cost us three $ 300+ repairs (warped brake drums and shoes). The service received was still phenomenal, but the overworked tech’s misdiagnosis cost us another $ 300 so reducing one star.

The commercial shop has good service but the service at the mechanic was awful. I’ve been in twice. Both times I was spoken to like I knew nothing about cars.

Yet another vehicle repair location you can’t trust. Call for a price quote for two new rear breaks. Was told $ 158. Sounded good, so I made an appointment. When I came in the price raised to $ 256. Then they came back to say the front breaks needed to be repaired also. Unless in two days my front breaks went from ok to bad they are just trying to get money out of me. Another shop I actually trust had said the front breaks were ok but the back needed to be replaced. After I told her no, just replace the back ones she said «fine, wreck your front wheels». She walks out of the waiting room, the door doesn’t even close and she comes back and says something about the rooters on the back also needed to be replaced. And she wouldn’t let me drive out of here with rooters like that. And that would cost an additional over $ 100. So what was supposed to cost $ 158 is now going to be over $ 380. And they are pushing for over $ 620
This place is shady. You can NOT trust them.

Great service every time. I have been a customer for more than 5 years now. Manager Buddy is always extremely helpful. Everybody took the time to show me and explain what the damage was and what it needed to be repaired. Thanks.

Had taken my van to another mechanic instead of Pep Boys. Stupid mistake. I had to take it to Pep Boys to get it fixed. Previous mechanic didn’t install the brake kit right and the brakes weren’t working correctly. Pep Boys diagnosed the problem, fixed it and had me out of there within an hour for a very reasonable price. I’ll never go anywhere else again.

I previously left a 1 star review after having several issues with all three of our vehicles at this location over the past year. But today, a few days after my review, I got a phone call form Buddy. He had read my review and called to talk with me about the issues we’ve had. After going over the problems he asked me to come in and give them a chance to make it right. Clearly buddy takes pride in his shop and does not like the idea of an unhappy customer. While I probably won’t go back to get any compensation I do feel better and the extra effort from Buddy certainly merits a better review.

I’ve been going to this location for a few years now, and I always receive the best service! They are always friendly and willing to help me spend the least amount that I have to and still get the job done. I went in for an oil change yesterday and was out in less than 45 minutes. Also, the manager, Buddy is the best! He’s hilarious, but still works to make sure you’re well taken care of. I will most certainly continue to give them my business.

I was going out of my way to keep coming here after I moved, but the past two visits were not good. Despite the fact that I have been a very regular customer for years, they were not rotating my tires like they used to, and it caused two to wear unevenly.
The worst part of this is that nobody bothered to say anything (no, hey, btw, next time you’re in) or anything until I made an appointment to have my brakes checked and then all of a sudden I got a «you need two new tires or you will probably die» (I’m paraphrasing a bit, but that was certainly the tone). I had just been in the month before — it’s not like I was going months without service. The price they gave me was really high, and it was honestly the first time I’ve ever felt that they were trying to take advantage of me. Surprise scare tactics are never the way to go… if I wanted to overpay for that crap, I’d go to the dealer.
I left, got a MUCH better deal elsewhere, and will not be returning.
Buddy and Kevin are great, so I’ll leave the 3 stars because of them, but the new people recently hired have made this place go downhill.

Visiting Virginia, our tire blew out just before a long night drive. It was past their closing time, but the guys agreed to stay late and help us install a new tire. We weren’t even late for dinner. Thanks guys!

I have patronized this Pep Boys as needed for a very long time. Their selection is great, prices right and the counter girls are always very nice. I’ve only used the shop once or twice for minor things (tires, wiper blades, etc.), but the guys are always great to work with.