Adam Broderick Salon & Spa

Beginning last week, I emailed AB regarding services for myself and my bridal party for this Saturday. I received an email from someone (no name & many misspellings) that Samantha would email me with appointment times. Two days later, still no response — I reached out again. Someone else responded, asked if I could call the salon. As my fiancé and I were on vacation, I asked my mother to call. She did, and was told she’d receive a call back in a few minutes. 3 hours later, she called back & the same woman she spoke to had no recollection of their previous conversation. She was told, again, that she would receive a callback. That only happened when I emailed again and asked that someone please reach out to her. Finally, we were given a hodge podge timeline of services which would leave all of us waiting around for a few hours. Needless to say we went elsewhere, where the customer service was actually competent and customer-​oriented, and they didn’t forget who we were…

Got a pedicure and eyebrows waxed.
Arrived on time for appointment and still waited about 15 mins before started. Only one person doing the nails.
Not offered any beverages, even though wine, water and coffee were available.
Asked technician if she could make a small design on toe after painting. She said yes.
Pedicure was nice but didn’t soak feet for very long. Seemed a bit rushed through.
Design wasn’t very good or imaginative… I could have done better.
Eyebrow wax was good and the tech was very nice.
Checkout I used a Spafinder gift card. The amount was just shy of my credit, but they wouldn’t give my gift card back… said I had to spend the rest there. I don’t live in CT, so I had to spend it then. Everything in their «store» was overpriced. From the smallest container of lotion to shampoos. Finally found some dumb hair ties that were the amount of my credit but not sure what I’ll do with them.
Probably will pass next time.

I had two great experiences before but this one completely changed my perception. I booked my appointment (many days ahead of time) early in the day because I was on a time frame and I was passed to three different people so I didn’t get to do what I originally needed because so much time was wasted just trying to figure out who would do my hair. I ended up only getting a cut with a very rude hair stylist that kept making faces to another co-​worker every time I would say something. Right after she would say «I don’t understand» & followed by «I don’t know what you want» after we discussed it multiple times. The hair cut is not at all flattering to my face, it’s shorter in the back and in the front its angled the wrong way. The manager came over once I was done and called me by the WRONG name. I was still charged full price. The manager was not helpful at all, didn’t show much care for what I had to say and I will not be going back.

I’ve been coming here for many years. I am very picky about who I go too and jumped around. However, it was was only a few years ago that they booked me with Erin. I have been loyal to her ever since. If she is not there, neither am I! Finally, a stylist that listens to what you want, yet consults you when needed. Everyone always asks who I go too. She makes it easy to do it myself at home, as she knows I am a working mom, always on the run. If you go, ask for Erin. Trust me, you won’t be sorry!

I was dissatisfied with my hair cut but their customer service tried so hard to remedy… her kindness was top notch and appreciated

The two star rating is not because I experienced a big traumatic event, but rather because a bunch of little things adding up to a mostly unpleasant experience at the salon.
1. It is crowded. The chairs are so close that you are right on top of each other. While getting shampooed, the water from the person getting shampooed next to me kept splashing on my face, that’s how close the chairs are. I get it-​like a restaurant, the more people you shuffle in and out, the more money you make. But it doesn’t make for a relaxing spa experience. I felt more like a part of a herd of cattle getting hair cuts. Bonus-​no place to put your bag while in the colorist section. I guess you’re supposed to hold it on your lap?
2. The front desk staff-​particularly the snotty one with the nose ring (Emma?). While I was checking out, instead of finishing ringing me up, she flitted away and spent five minutes helping someone else while I stood there feeling like a jerk holding the tip money in my hand. She also did not properly explain how the tipping process worked, and then flitted away again before I could give her the tip envelopes. So I put them on the counter and left. I just spent three and a half hours (!!!) getting my hair cut and colored in an overly crowded salon, the last thing I want to do is wait on your rude front desk staff to learn how to properly check someone out (pro tip: assist someone from start to finish before you help other customers). My bad for not understanding how the envelopes work, but maybe it would help if you TOLD ME INSTEAD OF IGNORING ME?!
3. The price. $ 402 for… what? Unlike many of the reviews on here, I’m actually pleased with how my hair turned out. But am I $ 402 worth of pleased? No, particularly since I have no clue what some of the items on my bill were even for. If you’re going to do something to my head and I have to pay you for said service, at least tell me what the heck you’re doing before deciding that it’s in my best interest to shell out $ 170 for something that is not even listed on your website under the salon services. I’m pretty sure that mystery $ 170 service charge was for me being sucker enough to go to this place to begin with.
Shout out to Ivy and Shannon who both did a nice job on my super-​fine hair.

I’ve been going to Adam Broderick salon for a year now and must say that Lauren is the best colorist I have had in years. I have not gotten a hair cut so I cannot speak for the stylists besides Ava whom today gave me the best blow dry I have ever gotten there. I feel as though Lauren and I are good friends after many months of going in expressing my thoughts on color and she does exactly what I have asked. It is an expensive salon so I am quiet impressed with the coloring and blow outs I have received. The only con I have and reason I did not give 5 stars is that the check in staff are kind of cold, and have been every time I go in. I will continue going to this salon because the atmosphere is lovely and Lauren is amazing.

I love this place. It’s my favorite for cut… Katherine is the best! Highly recommended. Very friendly and knows what she’s doing if you need a haircut I suggest going to see her!
Sheila is also great for a facial! She doesn’t talk your ear off when you are trying to enjoy yourself and she doesn’t push products which I hate. If you have questions or need something she will give you advice and recommend items but is in no way pushy. She also is fantastic at actually doing her job and giving you a good facial.
I think it’s all about going to the right people and I’ve been going here for at least 15 or more years. I know who is good and who isn’t.
Hope this helps !!

I was truly disappointed. I paid for top hair colorist and she was so not friendly and did not even come close to what I was looking for. I even showed photos of the color I wanted. When I checked out I asked for a manager and she was not willing to come and speak to me instead they made me an appointment for the next day for a color correction and I still have yet to get back to the color I was and was just trying to brighten up. Sadly spent 2 days there and 3 hours each time. I would never go back there again.

I will never step foot in here again! I got my hair done here for prom and left crying. My curls fell out before I even left the salon, and the stylist didn’t even bother to look at my inspiration photos for the braid I wanted on the side. Also, all of the stylists have fake names, so you can’t follow them to other salons when they leave this awful place. My poor mother is desperately searching the tri state area for the stylist she thought to be named «Chloe.» Talk about a place only looking for money. Disgusting.

I have been here four times, four different haircuts with four different stylists and have never been impressed with my hair after. It’s always a bit too short. Not worth the price but not a bad cut, just average.

I’ve been coming here for about two years. I’ve had both good and bad experiences. AJ does both my cut and color and he is amazing. The staff is usually very professional and helpful. Very busy, very expensive but if you find the right stylist your hair will look beautiful.

Its to bad that an upscale salon is really just all show. I have had more bad experiences here then good… And for the prices they charge it should be excellent always. The worst was the haircut i received. What a waste of money! I just had my hair cut corrected today by salon perri in pound ridge.

Will never walk in that establishment again… over processed my hair, had to return and they admitted it… then advised me I needed to cut it all off (it was a little past my shoulders, ended up with a boy cut) and proceeded to CHARGE me to cut all of it off.
Horrified doesn’t quite cover it… pretty sure I am not the only upset customer.

I’ve read the negative reviews and I completely understand why anyone would be unhappy with their experience at this salon… I was a bit skeptical going into my first coloring here but I decided to keep a open mind. I have to say I had a fabulous time. I had my hair ombred and it came out great! After the first toner came out a bit lighter than I would have liked, they graciously offered to alter it and sat me back down and put in something a little darker! They offered me water and tea and anything I needed. The floor manager welcomed me to the salon and offered me help with finding the products my colorist (Teri) recommended. Overall a very professional setting I definitely recommend seeing TERI if you need any coloring done she is amazing and very sweet. My only complaint is that it was a bit cold in the salon especially sitting with a wet head of hair! But nonetheless next time I’ll wear slightly warmer clothes. Great experience :)

I booked a single process color and as it was my first time at the salon, I was impressed with the retail selection and considering I waited 15 minutes after my appointment time I had ample time to peruse. I then met with the colorist upstairs. Between her texting and her chatting with colleagues it was a while before she even consulted on the color. The color was fine but I was shocked that I had to dry my own hair. Felt like a second class citizen there. In fact, she just pointed to a set of blowdryers in front of the restrooms and I had to search for my own hair product. This salon feels like a factory, a mid level one at that. And at NYC prices… No worries, Mr Broderick, I won’t be crowding your salon again any time soon.

I always have a pleasant experience at AB. I just moved to MA and really miss this place.
The receptionists are all so helpful and pleasant! I enjoy seeing there smiling faces when I walk in and leave.
The spa is really great. I’ve had wax, makeup, nail and massage service by several different staff members and really enjoyed each person I worked with!
Erin is my stylist. She primarily cuts and styles but she really made me happy every time! I’ve been growing my hair for 2 years and with a set haircut plan my hair is stronger and growing faster then it ever has. Sometimes I like just stoping in for a blowout, she gives a great one. Melanie glazed my hair. I’m naturally dark and just like to add a little tone and some shine! It always looks and feels great.
Over all I have a great time at AB. It’s expensive and always busy… sometimes they run late. But even on the stressful days I have never left unhappy

I have naturally dark blonde hair, level 7. I highlight it with bleach about once a year to keep it all really even. And when I do this I break the base by painting 40 volume on wet and watching it. Every other month I do an all over color with a super lift color and maybe a bleach wash on my roots at the bowl just to get it there to match the rest of my hair depending on where I go and the color system they use. I went to AB when I moved to town because they are big and busy, and to be that busy they have to rock, right? Nope. I went in for an all over color. I explained to my colorist what was in my hair, and what I wanted from my color. I told her she can use color if she thought it would lift to match or she can use bleach (I used to have super platinum hair and have had 40 vol on my scalp many times with no problem). She went with color. It was 2 levels lighter than the rest of my hair. I love the line, «the lighting in here sucks, it’ll be better once you’re outside.»
I’m sure not every colorist here lacks listening and execution skills, so you can consider trying more than one out if you have a bad experience. I just chose to try one out at a different salon.
Ps, the AB brand volumizing spray rocks!

The staff is always different. Felt rushed, not consistent. Don’t waste time and money on this place. What a joke!

I have gone to Adam Broderick for years. Even driving a few hours to get my highlights done.
Pros:
very easy to make reservation online
very professionally run, like a small city!
christine does excellent color, have loved it every time
Cons:
expensive!
It is always funny to me that this place is so huge and run like a small city. I think they have close to 200 employees. It is always busy. But somehow it still works. They are very organized. Sometimes feels like it is a place to «see and be seen». Not exactly relaxing, but interesting.
I always go to Costco and get discount spa finder cards to use here to make it a little more affordable.
I had a facial done there once. Very nice spa area with relaxation room. Facial was nice. I was not too happy to they charged me for more expensive treatment than I had booked. Also did nails once, great experience. very clean and professional. But mainly I go here for hair!