Liberty Taxi NYC

I have used this car service in the past and they have been pretty decent. Recently I have been using UBER but I had cash and decided to give them a call. I take that same way every day and it always cost me $ 12 – 14 so I didn’t ask for the price before getting into the car. When I got to my destination the cab driver said it was $ 20. It has never been $ 20. I was not in the mood to argue and be late to work so I paid got out and called Liberty. The guy I spoke to said it should have been $ 14. I told him I want my $ back because that is ridiculous. He tried to call the cab driver but conveniently could not get in touch with him. They promised me a call back that day and never called. Please don’t use them and if you have to get the price up front and make sure you have exact cash! Don’t tip them either! They clearly make their money ripping off people. Use UBER! It’s funny because business must be so competitive for now you would think they would treat their customers with respect. Oh and Liberty when my clients ask for a good car service I will NOT recommend you!

Have used more than 20 times. While I’ve had some fine rides, this service cannot be counted on to be reliable. Frequently late by more than twice the quoted time. Cars often dirty. Drivers sometimes refuse requested routes.
If in their radius, I recommend Fenix instead. They have twice the number of drivers, the cars are typically cleaner, newer, and the dispatch uses an app to address cars so everything is organized in real time.

Usually okay with the car service.
Last two weeks i call a cab ive waited up to 40 minutes.
Today after waiting for 20 minutes i call and get put on hold for 5 mins then they hang up. i call back its been 40 minutes now.
the guy on the phone tells me the guy was outside my door when i was in front of it the whole time so thats a load of bull.
he hangs up on me– finally a cab arrives and i ask why it took so long
he starts yelling at me spanish (which i speak) that if i have problem with how long ive waited to get out of the car that he doesnt give a fuck, i proceed to tell him to fuck off and to take me where i needed to go cause i was already late cause of them.
HE THEN THREATENS ME AND SAYS IF I DONT GET OUT HE’LL PULL ME OUT.
this is a 50+ year old man telling me a 22 year old woman this.
im so annoyed and just wanna get to work i stay in the car and tell him if he lays a finger on me im fucking suing.
so liberty car service — the place that’ll threaten to pull you out of a car for asking a question about your 40 minute wait time. WILL NEVER CALL HERE AGAIN. you shouldnt either.

The worst Srvcs. The car stinks and not so clean. If you’re going charge me $ 30 to get home at least have the car smell pleasant and your driver not be so damn rude. I work in the Srvcs industry and this horrible. Next time, I will just take MTA. Thanks.