Ridgewood Running Company

So helpful! With a former broken ankle, the high potential for knee issues and trying to go to the gym more regularly they took all my concerns and came up with a sneaker solution.
They have a lot of variety in their merchandise and they were very knowledgeable. It can get pricey but comparing my new sneakers to the cheapos I got at Marty’s I feel a big difference.
I’m very happy with my experience there. Especially impressed that after describing my situation they asked me to walk around in socks so they could see my gait. I think most shoe places wouldn’t do that.

We use RRC because the staff is knowledgeable, they stock the finest gear in every size (or will get it quick) and employ science and technology to fit you properly.
Folks in this town take their competitive running seriously — almost cult like — second only to the road bikers. In many cases they are triathletes — so they do both.
Attired in multi colored silks — like thoroughbreds — my neighbors move with attitude. I can set my watch by them — as they slog through every manner of bad weather all year round. I gave some of them nicknames — like Smiley for instance — who has this Joker sized grin painted on her face while she lopes about the neighborhood EVERY SINGLE DAY for several hours at a clip.
Smiley reminds me of boot camp, sans the smile.
This obsession with running in Ridgewood explains why you have multiple stores in town, across the street from one another, who sell nothing but competition running shoes and flamboyant running apparel — and they all do a brisk business.
RRC’s prices are high — but this is one store where you get what you pay for. Both our boys compete in track events and custom fit shoes from RRC avoid unnecessary pain and improve their game. I like that.

Great store!
Came here to get fitted for some new shoes. Got my gait analyzed, and from there, the salesperson brought 4 shoes for me to try on. He was patient and very knowledgable.
I don’t know why I go other places to buy shoes– this store is the best!

So, Deciding I wanted to get back in some shape I was going to head out Kohls with my smartphone and Amazon and see what I could pick up as far as gym/​running/​walking sneakers. Of course a friend of mine who runs marathons says No Way… You go to RRC, you talk to Tom and get the PROPER shoes for your feet. Well, being an internet go to guy I was a little out of my wheelhouse going to RRC for sneaks… Well, let me tell you… BEST decision I could have made. Tom spent time with me… watch as I walked, tested each shoe for size, never wavered in his determination to find a shoe that would feel like a second skin. He spent an hour with me and we finally found a pair that was great fitting, super comfortable and the right fit. (Adidas Super Nova Boost 8)…I never felt better about spending 130 on a pair of sneakers, LOL… And I learned something else. With the many shoes I tried on, they all fit so differently, You cannot buy sneaks off the internet. You need to have a an experience shoe man help you with the right shoe and especially the right fit… Great Job Tom! .I am now a customer… Oh, and just another word for you internet shoppers. RRC has the same pricing…5 stars for Tom and RRC!..

This was my first visit to the store since they moved down the street to this location. I had no intent to purchase so I came in for a quick check. The staff is friendly and knowledgeable. I asked about a particular shoe then another customer showed interest in that topic and soon an educational lecture followed. It was a nice experience.

The staff here really puts the customer first — I came in needing new running shoes, but not knowing exactly what I wanted. They first put you on the treadmill to check your stride/​how you land, etc. so that they can then recommend the best shoe for your foot. There’s a big variety of shoes at the same prices you’d find anywhere else for solid running shoes. They encourage you to try on each pair of shoes you’re interested in and run/​walk around to get a feel for them, so they’re not rushing you out the door by any means, which is important (and not always the norm).
They carry everything that a runner needs, but the service is really what gives them five stars. I had two different staff members help me out, and everyone was incredibly attentive and helpful.

I was in the store today and they had brought over several pairs of a particular shoe from another store and Eric was very helpful and patient with me (I have serious foot issues) turns out they were not good for me and he brought out a number of other shoes to try. I came back later and he was out but a lovely young and knowledgeable girl helped me and I did buy a pair running shoes and my wife bought some things also
The store has a very nice selection as well as help that knows what they sell.
I am a new fan!

SUPER helpful. Staff took their time to help me find what I was looking for. Highly recommended!

What a rude person the little blonde haired manager is! Very condescending when asked simple questions and when I commented that the store had less than I expected, he got right up into my space… like he wanted to fight? Prices are over the top and the gear is obtainable at a considerable discount at Sports Authority. I recommend go there for the fit, but buy elsewhere.

A really nice running store with a good selection and helpful staff. They have everything the runner needs from shoes to clothes to energy bars. Prices are pretty fair though high on the brand stuff. The staff is very helpful and helped me with a gait analysis and picking out a great pair of shoes for my runs. Seems like the kind if place where they would get to know you quickly and help you find runs in the area.

I was referred to Ridgewood Running by a friend. I am planning on participating in a Couch to 5k … yes you heard me right.
So I go to Ridgewood, not my usual stomping grounds and there is a sidewalk sale being supervised by two h.s. or young college students who are chatting up a storm on either side of the door. 2 behind the counter, one sitting on the counter and no one in the store.
None of them jump as I walk in and meander around until I actually walk up to the counter when the young gentlemen sitting on the counter asks if I needed help.
We walk over and he explains the entire system to me. They have a treadmill that I am to jog on so they can film my walk/​jog and advise me the best sneaker to use. I go through the process and choose a sneaker. He measures my foot w/​o socks and brings me a 7 which I knew would be too small but I figured he knows better than me.
If you are familiar with the sitting stools that are in good shoe stores, you will know that there is a seat for the salesman and on the front side is a slanted table for you to put your foot up on so the salesperson can get your shoe on your foot. They have made a nice investment in these chairs but he had no idea how to use it. He was so far away from me and when I asked him to come closer he did but then just handed me the sneaker all tied up tight and I couldn’t get my foot into it. He then gets a ½ size large and hands it to me to fumble with again. trying to get the laces stretched open and my foot keeps catching on the raised area at the back of the sneaker so I said «do you have a shoe horn» … no. OH kay well these don’t fit either. Now we’re up to an 8, same ritual, hands me the shoe, no assistance at all, but they fit, they feel good and I buy them.
So my major gripe is lack of training here. If I am going to running company store and paying 20 –30 more for my shoes I would like to know that my salesperson knows how to use that seat he is using, knows how to prepare a shoe for you to try on and does more than hand it to you. So my suggestion would be more training. I don’t think I’m being too demanding. Nice boy but felt like all the help was a bit too young and there should have been a well trained manager overlooking the help and paying better attention to customers who are coming in to spend the $$.

From this outside this may good like a corporate retail establishment but it’s really more like a modern ‘mom and pop’ shop for runners. The customer service gets 5 stars. They really want to help you get the best fit!
They’re also great with their social media updates. I definitely want to hear what they have going on.

Very knowledgable guys.

From the moment you walk into the store you are welcomed not in a over bearing salesy way but helpful. Immediately I was asked what I was looking for, do I run, and do I pronnate. I was then asked to remove my boots so they could see me walk in my socks. They recommended a few sneakers and voila. I bought a pair. Great fit, a bit pricey but they are my feet! I do a lot of walking and running so it is worth the investment in me.

Ridgewood Running Company is one of 12 locations for The Running Company. It’s a small little shop on the main street of Ridgewood. It can be hard to spot. Even after being there several times I have walked right by it.
I’m not a serious runner by any means, but I do like looking the part. My last two pairs of Sauconys came from RRC. They spent a lot of time helping me find just the right pair. I tend to be a picky person when it comes to footwear, and they were extremely patient. I found their selection of shoes to be broad, especially for a store this size.
Now when it comes to clothing I prefer a broad set of options. I get the feeling that the only reason they have clothing in this location is to fill the rest of the space not taken up by shoes. I went in there in early March and they didn’t have a single piece of rain gear. Apparently they don’t stock rain gear during the spring. The quality of product they do have is from well known brands such as Nike, Adidas, Reebok, Under Armour, etc. They carry a simple selection of essential running gear one would be looking for.
If you want to browse more choices head over to Road Runner Sports or Sports Authority, both in Paramus.
Summing that all up: I first head to RRC to look for what I want/​need. If they don’t have it then I go somewhere else. Again, I prefer to support the smaller companies.