TD Bank

The staff is always nice & if it’s not too busy (rare) they will strike up conversation & remember the conversation they had with you later on. It’s always busy especially on Fridays but the line moves quickly.

This place is really bad. We waited to talk to a customer representative and she was really rude. I asked her a question and she just replied in a very rude way that she was not allowed to give that type of information. I think she did not know the answer of my question and that is why she decided to be rude instead. While we were waiting to talk to someone, there were big lines and they only had two tellers. However, I saw three other employees just hanging around doing nothing instead of helping all the other people. What shame to have this bank in such a nice neighborhood.

Where do I begin with this ‘bank’?
The first time I came in, took a seat waiting to open an account, and basically made eye contact with the whole staff, and not one came to assist me, welcome me, ask me what I was there for. Until finally one lady finished laughing at something hilarious on her phone, and came over to assist me. The process was quick and painless I was out in less that half an hour.
Ever since, it has all gone downhill. Every time I go there is a line winding around the bank, one teller behind counter, the other two doing who knows what, most of the time staring aimlessly at the computer screen, other times talking among each other, throwing around profanities at times (actually CURSING in a bank in front of the whole line). My personal favorite is the one time I came in with my husband and the teller helping me and the girl next to her were speaking in Spanish basically making fun of my name and my ‘people’ and how we smell… aka Bengali people… little did she know that I took two semesters of Spanish in college, I left in disbelief and shock at this show of professionalism. I haven’t had the chance to go back but am definitely closing the account.

The staff is pleasant and nice but stay away if you own a business account. No business line/​service so you might spend 30min or more to deposit checks. That is not CONVENIENT!!!

THE WORST BANK I HAVE EVER BEEN TO! If I could give it 0 stars I would. The teller Kristy does not do anything, all she did during the time was talking with banker (another co-​worker, who did not do anything!) While we waited to receive any type of customer service, they just looked at us and continued to chat. The other bankers seemed like they were checking their facebook and seemed really bored but would NOT help anyone. Tomasz who finally came to help us, was not pleasant at all. Was actually a bid rude the way he responded to our questions, and at the end we did not know if he was finished with us or not, he did not say thank you, goodbye, not even kiss my @ss! This is really the worst bank, I could write a book about my experience during my first visit, but you can only imagine how bad this bank is.

First time here opening up an account. The rep who helped me wasn’t too friendly. Came here cause they are open seven days a week. Hopefully I won’t be disappointed.

The worse bank I have ever been to period! I have never been to a bank where it takes more than 20 min just to get to a teller but what even worse is the customer service they are so rude especially Heather she took an order for change from me over the phone and when I finally got to her from waiting on the long line she tells me she gave my change to someone else she didn’t even have the information correct she didn’t appologize she didn’t even care and the manager there at the time didn’t seem to care any more then she did. Heather should be fired she obviously doesn’t know what customer service is and she can not do her job efficiently the worse experience I have ever Had at any bank I will never come back here again and I’m taking my business else where sorry but Heather and her rude attitude ruined it for u td !

WOW WORST BANK
Every time I come in it’s packed.
Rude as he11 workers no customer service common sense.
DO NOT OPEN AN ACCOUNT HERE
there is a problem 9 out of 10 times the take or deposit the money out of the wrong account. The td bank in Glendale where I live is fine. Sometimes it’s on the way to come to this one but this is really the last time I will ever come here if I was able to put zero stars I would

Was forced to open new account when moved here… Nothing but bad experiences at this branch! Always extremely long lines especially for customer service. They close very early… And I ordered checks from them they sent the wrong ones went back waited an hour to speak with a customer service representative reordered them and still sent the wrong ones! The few times that I have been there the line for customer service has been longer than the lines to see the tellers. Which tells me I’m not the only one having issues… Maybe I’m just used to exceptional service at the bank that I came from. But this still seems abnormal to me! I would not recommend this bank to anybody!

Do not open an account here. I don’t know about other branches, but this one always makes you wait a very long time for customer service. I so want to go back to chase.

The worst td bank in the borough of queens. Not enough workers and always has the longest lines. Will never go to this branch again.

This is the worst TD bank I have been to. Unfortunately it’s the most convenient, but I try to avoid it. I’ve been trying not to write a review or be negative, but I’m just tired of coming in every day and waiting 15 minutes to make a deposit because there as no more than 2 tellers at a time. Most of the people are nice, but it really needs some help and attention.

So, after moving to NY I was forced to open a new checking account; I used a small local bank back home. After waiting a month, I finally decided to go here instead of BOA. and I’m glad I did. It’s the only bank in walking distance near my house, so that is a huge plus. When I opened my acct., Alex, the customer service person helping me was awesome. He was very pleasant and asked me about my recent move, etc. Genuinely nice guy. I chose paperless statements, so there is a $ 2.99/mo maintenance fee and that’s that. They also print your debit card that day while you are there, so I thought that was pretty neat. The bank itself is big and new-​looking, and so far (2 visits) have been great. The employees are very friendly and I think I made a good choice.
Oh, and the hours are awesome… 7 days a week and they open at 7:30AM most days and are open till 8! Thanks TD.

There free notary service is good other then that this bank kinda sucks

Some banks give great customer service. Some make you feel welcome. Some can even give you a little smile. Not this one. Slow and lazy are the two words that apply here.

Service is patchy at best. You wait in long lines in the evenings & sometimes, tellers are completely incompetent or downright rude. They also have people standing behind the counter just watching the lines and doing NOTHING.
I had to wait for over 15 minutes in a long line at 3 p.m. today and it seemed a supervisor was needed for approval for EVERY SINGLE TRANSACTION.
TD is a great bank but this branch stinks with long lines and if you get an incompetent who can’t handle a basic transaction. Go to a different branch and you’ll get better service.