The Links at High Resort

Apartments are spacious and decent. The grounds are nice, pool is beautiful, and office staff available quickly via email. My husband moved in in November and had no hot water, they do not consider that an emergency, without hot water he also had no heat. Though that is an emergency, it took 2 days for it to be fixed for good. Parking seems to be tight also.
He was showing us where his garage was and was able to open 2! His and someone else’s! Had to have that fixed quick.
Even though I do not live there with him, they wanted to charge for our dogs, just in case they visit. Uh, no.
Interior fixtures are basic, nothing fancy. Someone had used caulking to «fix» missing grout at the entry tile! Hilarious.
You can definitely find a better deal elsewhere but it ant the worst deal. Our goal was to find him something nice in a good area. The Links at High Resort does that, for now.

I’ve been here about 4 years and it used to be a nice place to live when it was Broadstone. Since the last few years it’s gone downhill fast, ever since becoming the Links. Recently $ 1,000 was stolen from my apartment. I come to find out it was the maintenance person checking on my water heater. He was seen entering my apartment by my neighbor. He never reported my heater leaking, never logged out my key and never asked my permission to enter while I was at work. The same maintenance person also entered my apartment uninvited while my teenage daughter was in the shower and now she’s terrified and I’m extremely upset. This property has not even attempted to fix the situation or even take responsibility for their employees actions and abuse of his position. There has been a police report taken but that doesn’t get back our sense of security or my savings. The only reason I’m posting this is because social media is the only way to have my voice heard and to be able to warn a new renter who thinks the gates around this community will protect you from being robbed. Anyway, this has been my experience lately and just thought I’d share.

After seeing such a negative review posted so recently, I have to chime in because my experience has been so wildly different from Rob G’s.
First of all, I recommend The Links to absolutely anyone who is looking to live in a safe, quiet, beautiful, and extremely well-​kept Rio Rancho community. The Links is situated away from major thoroughfares, so there’s very little noise from traffic, but still very close to grocery stores and gas stations and pharmacies.
I’ve lived at The Links at High Resort for just over a year now, and I’ve had none of the problems Rob G. had. Bobbi, Karen, Brooke and the girl who is in on the weekends (Angel?) have all been very professional, helpful, and kind when I’ve dealt with them, *especially* when I’ve had a problem I was upset about. I’ve never had a problem where I was so dissatisfied with the service I received in the leasing office that I had to go up the management chain. (As problems go, they were pretty minor, and there have only been two things that I really had to go into the office for over the course of 13 months.)
Furthermore, none of the leasing team or the management team has ever attempted to mislead me. I’ve had questions about the billing, questions about renewing my lease, questions about the property amenities, and even had to turn to them once for a work-​related issue. Any information I’ve asked for has been given to me in a forthright and friendly manner.
Any time the maintenance guys have been to my apartment to do requested work or replacing HVAC filters or whatever site-​wide stuff needs to be done, they’ve also been extremely friendly, helpful and professional.
The grounds are gorgeous and well-​maintained. There are two awesome pools — if there are too many kids for my liking at one of them, I go to the other one for some peace and quiet. Parking is never a problem, between the spaces in front of my building and my nearby covered spot. The 24-​hour gym has freeweights, plenty of cardio equipment and plenty of room for four people to be there at the same time. My immediate neighbors and the neighbors in nearby buildings are courteous and quiet.
The apartments themselves are awesome, too — extremely spacious, with a lovely accent wall in the living room. Lots of kitchen space. Huge bedroom closet. Full size washer/​dryer with storage space there too. Under-​sink and cabinet storage in the bathroom.
Again, I totally recommend The Links. If anyone has any other questions about living here, feel free to contact me. Seriously.
(Just a side note — The Links has changed their name on Unilocal because they have new owners and the name of the apartments changed! They’re not being shady, they’re striving for accuracy here. It’s easier to find someone on Unilocal when the business name is correct!)

The Links at High Resort is the absolutely worst place to rent. We, unfortunately, rented from this place, site-​unseen. The manager Bobby, assistant manager Karen are pathological liars. The apartment we lived in had a loud buzzing noise emanating from the old HVAC system on the roof. Maintenance told us that it was too expensive for them to fix the problem, so we had to live with this noise day and night. One evening we were sitting in our living room and we heard what appeared to be a water-​fall. We looked toward the kitchen and saw our sink overflowing. Apparently, the dishwasher backed up from the tenant above us causing our sink to back up and overflow in the kitchen. Maintenance didn’t respond to the multiple emergency calls we placed. In fact, the next day we were told that the number we used from the website was obsolete. Bobby doubted that we even tried to reach out to them in this emergency.
Maintenance left their filthy plunger in our sink over night. I’m not going to go on and on about my bad experience with this place. Rest assured, of all the apartments I have rented from, of which there are only three, this is by far the worst. The other two apartments (one in Phoenix, the other in Austin) have been paradise compared to this atrociously bad place.
We contacted Mission Rock the owner of The Links. Pat Hutchison is the president. We expressed our grievance to her. After initially showing concern about how her managers are liars, she wanted to see the phone records indicating that we tried to call the emergency number after-​hours. She said she wanted to see the records to help her prove which party is lying. (Why we would have to prove we weren’t lying in calling, multiple times, an emergency with our sink overflowing is beyond surreal.) In the process of obtaining our cell-​phone records, Ms. Hutchinson changed her tune. She send us a nasty letter changing the facts of our conversation and demanded that we pay an early withdrawal fee; otherwise, this it will go to collections. In other words, Pat Hutchinson, President of Mission Rock, has also proven herself as untrustworthy. It is no surprise, then, that the manager Bobby and assistant manager, Karen are allowed, if encouraged, to be liars. In fact, you won’t find any negative reviews, or at least very little, due to the fact that they continually change their name and use street names that are false. In fact, we pointed this out to Ms. Hutchison almost two months ago and it has still not been corrected. Save yourself the grief and don’t rent from The Links at High Resort, or any apartments that are owned by Mission Rock Residential.

I can’t wait until my lease is up with this god awful management team! Bobbi is very unprofessional and only wants to lease these apts and doesn’t care about the tenants similar to a slum lord! My neighbors apt. Flooded our master closet and bedroom and bobbi tried to put the blame on us! She finally gave me $ 50 credit towards next months rent reluctantly and 2 weeks after that my apt. Flooded again because of a broken water heater and I had to wait 4 days to get it fixed! Meanwhile the mold and mildew grew and grew when contacted about how she would remedy the situation she stated «this is my first day back from vacation» by this time I had it! I requested to speak with her boss and she did tell me that her boss would contact me and she did after 3 days of waiting by the phone! I was told that the only compensation they could give me was to put me in a bigger apt. And that I would have to pay the increased rent BUT they would waive a $ 200 fee! Wtf! I spend my hard earned cash to lease a property from this company and this is the treatment I get? The office staff are unprofessional and the company in Utah don’t care about their tenants. I miss the old management that was broadstone atleast they treated us fairly and now we are stuck with these clowns taking my $ 880 a month for a 2 bedroom apt. People beware of these liars and thiefs!