NuShake Inc

After sharing my original review with NuShake in response to a customer satisfaction survey we received, my husband was contacted by the business with an offer to replace the skylight that we thought would be replaced as part of the original scope of work (item 5 in my original review). We accepted their offer and the new skylight was measured, purchased, and installed within 2 days. I raised my rating from 1 star to 3; while I do appreciate the company’s attempt to make the skylight issue right, the rest of the issues that came up during the original roof installation are not things that can be corrected after the fact.

So I had a leak with my roof on two different buildings… After facing the verdict that the fix was inevitable I started my search on who to fix it. I got a hold of Lindsey at Nushanke and she made the whole process so easy and care free. As soon as I got of the phone with her I felt like I didn’t have to worry anymore. She sent out someone the following day Doug Heath. He was so kind and nice and clearly explained to me what the problem was and the necessary process we had to do to fix it. I’m completely over satisfied with the end result and the service I received. I’m so happy I found them… Their estimate was much more fair then the other places I got estimates from. I will never have to worry again about what to do when a problem comes up with my roofs. I have truly found the best in the business. Don’t hesitate to give these guys your business you won’t be disappointed.

Had NuShake install new gutters as they did a great job on the shake roof restoration they did over a year ago. Their price was very competitive and they offered a wide variety of colors which allowed for choosing one that complimented the recently new house paint color. The estimator was very friendly along with the installation crew who were very nice and did a great installation job. Once they were done they made sure everything was done to my satisfaction. The final result was great.

Much like the other reviewers I had some complaints about communication once the contract was signed and the retainer was paid. It created some hiccups for us. I have to give NuShake credit for fully rectifying everything, but it has to be mentioned just for other people who might be future customers. We do absolutely love our new roof and gutters.
Our project included both roof and gutters. The sales guy was great and took the time explain everything to my dad. He initially came out to give an estimate for just gutters (which is what my dad asked for), but recognized that his roof was in really bad shape too. The quote was extremely reasonable, so we decided to go with them. Once everything was signed and the payment for the retainer was placed, the communication problems started. The initial part was our fault for not asking how soon the job could start before signing and paying… but we were initially told we would be scheduled 7 weeks out…0_o~~. After the shock, some negotiations were made and we were able to get scheduled earlier. Please do not take negotiation as a guarantee that this might happen for you. Be smarter than we were and just ask.
Overall, the administrative assistants/​office staff made me feel ridiculous for calling in and asking questions. Other than when I was calling to make a payment, it was like…“you know what, hang on because I can’t even believe you are asking this.” One particular staffer (I learned to recognize her by her voice) had a LOT of difficulty fielding calls to the point where basic questions (and I mean basic like «what is your mailing address, telephone number, fax number and email address») required a hang-​up and 30 minutes before a call back with a response of who I should speak with and either a transfer or a phone number to call. It speaks to a lack of training and/​or willingness to help people.
Personally, I feel like if you have roof OR gutters in your project, you’d be fine, but when it comes to roof AND gutters or any other combination of services NuShake provides, you might have some coordination issues. My best advice is to babysit your contract. You HAVE to be present on both the first AND last day of each segment of your project. Otherwise, mistakes can happen as each team seems to have a bit of disjunct communicating with the other. I won’t get into specifics because NuShake was diligent enough to us as customers to get us taken care of in the end. Make sure you have a way of staying connected with your sales rep and all subsequent teams involved with your project. DO NOT be afraid to speak up if you have questions regardless of how you might feel people are treating you.

Great company to work with. Work was done on time. Start to finish was an easy process. Every crew that came out was great. We did have one problem with find old nails which was fixed right away and the rest of the crews made sure everything was picked at the end of the day. The guys did our roof during the bad heat wave last summer so I figured it would take longer since it was so hot. I did make sure to provide nice cold water since it was so hot, and made sure the guys knew where it was and if they needed more to just ask me.

Doug and his team of workers at NuShake are the most professional and courteous workers. From the beginning to the end, they walked us through the steps of the project. They also put skylights in and did a fantastic job. I love my new beautiful roof, and would highly recommend NuShake to do the job. If your deciding upon different roofers, DON’T. You’ll get the best job with NuSkake. Thank you Doug and all of your crew, you were the best.

I just had a new roof put on my house by NuShake. They had the best bid and they completed the job when they said. My house looks so beautiful now with my new roof and gutters.

Called regarding coating the metal roofing on our sunroom. Jake arrived right on time… always appreciated. He was courteous, professional & knowledgable. After an extensive inspection, he told us honestly that extending the roof from the main building would be the way to go to solve the leak problem. Suggested we call the roofer who did that work. Wow… so nice when a professional is also honest! Would recommend NuShake to anyone!

Nushake Roofing recently re-​roofed and re-​guttered my investment property in Hayward. I am very pleased with the work and timeliness of the job.
The price was right and the professionalism was wonderful. Roofing is a dangerous profession and step-​through can occur. It happened to my roof and Nushake fixed the ceiling promptly. The quality inspection guy from Nushake made sure the ceiling was done perfectly to my satisfaction.
I highly recommend them.

NuShake just finished installing a new roof on our home. NuShake had the lowest estimate, which is great, but also a slight a concern over «you get what you pay for», but my friend at work highly recommended them, so I went with NuShake.
From the estimator, to the scheduler, to the workmen in the field, to the person collecting payments, everyone was very professional and very helpful. The quality of the work appears very good, and we just had our new roof tested in the lastest storms to hit the Bay Area, and things appers to be working great. My wife and I both walked the roof after they completed the work, and were impressed with the quality of the flashing along the edges of our chimney and skylights. From our eyes, it certainly appears our roof is water tight. The work was done with the proper permits, which was finaled the other day from the City, with no issues.
NuShake determined our gutters did not need replacing, as they were still in very good working order. This says alot to me, as they easily could have «sold» the need for new gutters. Even though they did not replace them, they cleaned out the gutters and downspouts to ensure they were working properly.
Roofing is a dirty job, and I did find about 10 small pieces of debris in my yard and bushes, like other people that posted reviews, but with a project this size, I did not think this was unacceptable. Overall, our yard was kept very clean and you could hardly tell they were there.
No problem recommending NuShake to friends or neighbors looking for a quality, reasonably priced, roofing contractor.

RM, San Jose, CA We put a new roof and gutters on our house. After searching the internet and interviewing several companies we settled on Nu Shake. We were somewhat worried about their location and their ability to service us.
What sold us was how professional, courteous, friendly and knowledgeable they are. They might just as well be right next door, they were on time, super clean and kept us appraised of everything happening throughout the whole process. The entire staff from the salesperson down to the workers, made the process the best ever. They explained why one roof would be better than the other and helped pick the right one matched colors and type of roof. The price was right on the money and there were no surprises. If you are doing a roof, you need to make life easy on yourself and use this company.

Roof is good. Price is great. Salesperson, Mario, is great. Dealing with the office and communication with them, is awful. Finding open roof access covers in bedrooms, and a locked bedroom door with clear signs of someone trying to break in, also not so great.
I called to set up an estimate. Mario came out on time, did a thorough inspection, gave a great sales presentation, answered all my questions, and was very helpful. How great he was helped to sell me on the company. I called and let them know I wanted to go forward with the roof, and no one called me back for quite a few days. I wasn’t too worried because I called right before a holiday weekend, and assumed the office must be closed. My salesperson from the company, Mario, called to ask if anyone had returned my call. He then got someone to call me back. Apparently, had he not checked, they just wouldn’t have called me. First strike on their office’s communication.
They put on the roof as promised, and it looks great, though there are a few shingles that there are cuts hanging over the side. They took my first payment when I sent my contract, no problem. They didn’t process my second payment the day they started as I expected they would because someone in the office was away on a cruise. When she returned, she called and was very pleasant, and they processed my second payment, no problem.
The roof needed a form for inspection, and I was out of town for two weeks. I asked Mario and the office if I could email the form over. They said no problem. So I sent it over to both of them. A week passed and I heard nothing from them (again, while still out of town, but my roommate had filled me in that the roof looked great and they seemed done with it) and then I get a call from a different sales guy saying they can’t inspect the roof without the form I sent them in e-​mail. I contact the office by email while at work and got a terse email back saying they couldn’t print the form, the signature was cut off, and it was too dark to read. Ok, if that’s the case, why didn’t anyone contact me when they tried to print the email so I could send it again?!
So I go into the email and try printing it myself. It comes out clear and with signatures. I call the sales guy who needed the form back and let him know this. He was nice and said he really isn’t a tech guy so he’d have someone in the office try to print again. Again, I hear nothing from them, so I contact to see if they were able to make it print. I also sent another email with the files as a PDF and instructions on how to print it. No response. So I call and ask if it worked. They say yes. Then I get an email saying they tried to print and it didn’t work. Wait, what? So I email back again asking if it worked because the lady on the phone said it did. They say that yes it did work this time. Wow, communication fail. A BIG strike 2.
So I get a call from a woman asking if I am aware there is a balance on my account and I still owe them my third payment. She sounds pretty huffy as if I am late paying them and holding out. Well, I put a credit card on file and figured they would call me once the inspection was done and charge my card since I was still out of town, and told them this. I didn’t know if the inspection was done or not because no one contacted me, nor did I know that the payment was due, since it was not to be due until after inspection was passed. I told her I expected a call when the roof passed inspection (PS it hadn’t yet) and they’d run the card. Her response was «Well we like to have consent to charge a card before we charge it.» No. Really? I’m shocked. *dripping sarcasm* A huge strike 3 on their communication. I expect a company to have it’s act together enough to let it’s clients know when a payment is due and have the courtesy to ask for payment before calling with an accusation of late payment, especially before it’s supposed to be due. This last call was the kicker of my irritation with this company’s communication system. They need a system to track communication in client files.
Flash forward to me returning from out of town, and my roommates saying access panels to the crawl space were open and dust and footprints in their rooms. I go to my room, which was locked, and found gouges on the door and frame where someone clearly tried to break in. The plus, nothing seemed to be missing, but the door needs to be salvaged or replaced and the frame repainted since it was all scraped. The inspection papers were hanging out front, so did it pass inspection or not? I called and spoke to a very nice office woman and let her know my last two concerns, the people rummaging in my house and the inspection, and she said she would call me back the next day about the inspection. She said a similar thing happened to her, but «I am not saying it was our guys.» Two days later a call confirmed it passed.
Would I recommend them? Only if you’re home the whole time and have lots of free time to deal with them.

Nushake installed our roof and gutters on June 2013 and did an amazing job at that.
I requested an earlier date because of my travel and they made it happen. They showed up on time for the tear up and finished up by end of day and insulated my roof as rain was expected that weekend.
The cleanup afterwards was thorough to perfection. In their next visit, they installed the roof and addressed all our cosmetic concerns on the spot. The gutters were installed a few days later to our satisfaction.
The teams were professional and respectful and the customer service was superb in every phase of the process.
Nushake was also affordable and gave the best quality at a good discount, and they also offer the golden pledge warranty from GAF which is exclusive to GAF master elite roofers.

NuShake did an amazing job on my roof! Not only did they have the best price I was able to upgrade to a designer shingle and it was still cheaper than some of the competitors rates. Zach was very knowledgeable and patient with us in making our decision. The roofers were fast and efficient. No cleanup needed. They even went out of their way to install our attic fan we purchased. Within a month of our roof going on 2 of our neighbors used them as well as one of our friends. We’ve had nothing but compliments and will recommend them to all! Thank you NuShake

I have had Nushake roof two of my homes over the last 20 years and both times it was completed professionally. I would call on them again for any future roofing jobs.

We just had our roof and gutters replaced a couple of weeks ago, and we were very happy with everything. They had to start a few days later than they originally told us because of rain, but they let us know right away. They did a great job, arrived on time, and cleaned everything up, The roof looks great. They took care of all the inspections, and even came back with a different color of downspouts for our gutters when I decided against the color I originally told them. I would definitely recommend them.

Very happy with the job that was done on my house. Had the best customer service from Sarah and Bill. They can make it happen. Give them a shout. Great price, job and service. Thanks

I had my roof done by Nushake in February 2013. I’ve never had to purchase a new roof before so I didnt know what to expect. There estimate was the best I could find. Everyone that I talked to was very professional. The estimater guy was very patient with all my questions. When I called the front office they were very helpful.
During the job there was some damage to my hot tub cover, shelf and window screen. It’s always a possibility that things like this might happen so I wasn’t upset that it did. What impressed me was that when I showed the supervisor a few days later what had happened he was very interested in making it right for me. I was ready for a battle but the supervisor did not give me one!
The final cleanup could have been better. Roofing materials were left in my back yard and i had to call to have them picked up. There were random roof parts (nails, wood shake parts) in the garage and back yard. These are the only reasons I’m not giving them 5 stars.
If the estimate works for you then you should use them.

Here’s an update. I may even go up to 3.5 stars! After talking to that horrible receptionist, and then the nicer receptionist, I talked to Zach who got my roof repaired within a few hours of my call. Both he and the roofing guy he sent down were really nice and helpful and the roofer fixed up my leak around the rooftop HVAC. Apparently the original roofer hadn’t put flashing (sp?) around it and that’s why it was leaking (lame!).
I still have the hole in my ceiling from the leak, but girding my loins to call them again, I was pleasantly surprised by a new receptionist named Sarah. She was effective, helpful, friendly, and now they’ll be repairing my ceiling. I have to admit, I was part of the reason it’s taken so long to get repaired as finding a plaster person is challenging! (I have lathe and plaster). Anywho, with a roof leak in the first place, about the highest I can give is 3 stars, but they are on the upswing in customer service.

Talk your neighbors out of this one, because your house is going to be spattered with all the crap they blast off the neighbors roof. Who’s the brains behind this operation. Thanks for the mess.