Wireless World/Verizon Wireless Premium Retailer

Hardest working employees around for any phone provider! Even helped convert numbers from an old phone to a new phone that we had gotten elsewhere. All of my business, and my company’s business, will be transferring to this store. Scott K. was especially helpful, and worked very quickly to assist everyone in the store. Top notch employee, deserves recognition!

Thirty minute wait
For zip in the way of help
Hella, hella lame
This one star review is only for this particular brick and mortar Verizon location. Verizon as a whole is probably five stars for me. I’ve had both T-​Mobile and Sprint in the past. By far, Verizon has the best coverage and fewest dropped calls of any of these networks. Getting on the family plan with Verizon has also been a really good deal. Saving about 15 bucks a month by switching from Sprint to Verizon. I no longer get unlimited minutes and data, but I have only had one month where I came close to the limit.
For the past several months, I have had trouble charging my cell phone. The charger cord would not stay connected to my phone without propping it against the wall with something heavy on the other side. Never had this problem in the past. Finally got around to bringing it in to my local Verizon today.
There were four other customers in line in front of me. Only two employees in the store. Far too much chit chatting and unsolicited sales pitches when there were other customers who were waiting in line.
Perhaps the employees at the stores are primarily sales people, but they should at least know some basic troubleshooting. One of the ladies in front of me was unable to access her voice mail messages. They fixed this problem in about 15 minutes.
Once it came my turn, explained my problem to the employee. She took a cursory glance at my phone and said the charging port on it was corroded. Whaaat? I have no idea how my phone could have become corroded in 19 months. She said I could bring it to the Har Mar store where I bought it, but they could probably not do anything for me unless I had purchased insurance and was within the 12 month policy limit. Told me that I would probably have to get a new phone.
Decided it was time to put on my Inspector Gadget hat. The solution was as simple as finding the right tool and two minutes of labor. Took a needle and cleaned out the charging port. There was a ton of crud in there, but no corrosion so far as I can tell. Problem solved! Works great now. Maybe I should be embarrassed at my lack of technological savvy, but you think this would be a problem that the Verizon employees could diagnose relatively quickly (even if they are primarily wearing a sales hat).