The Holistic Body Lab

aren’t these people out of business yet??? (eye roll)

At this point it’s almost comical for me to write this review, given the fact that so many other poor folks faced the same situation I did. At least we were all fooled together!
Made the mistake of buying two Groupons for the massage and facial deal for myself and my mom for mother’s day. Had no problem booking our appointments on their online system (filled with five-​star reviews, such unfortunate irony) and requested the day off weeks in advance. My mother and I both took vacation days to enjoy a «spa day» together. Turned into a nightmare of waiting/​calling, not hearing anything back, and finally receiving a cowardly note from Dr. Gill stating that he was sick and I should contact Groupon to get my money back.
Too bad Groupon couldn’t give us back our vacation days and the time spent wasted booking appointments, calling and emailing this joke of an establishment.
I really do wish them all the best in sorting out their business issues. I just won’t be back to see them when they do figure it out!

This place is a scam. They never answered any of my phone calls or voicemails. I’m very disappointed in how this place is conducting business. I see I’m not the only sucker as many other Unilocalers have shared a similar experience.

Well it appears I’m not alone with getting duped by this place. And I’m sure there are many more. I purchased a Groupon in April for a 75 minute massage and a 60 minute facial. After purchasing I called the «spa» twice (no answer) and then emailed Dr. Kevin Gill to ask if I could split the services since on the Groupon page it said you should use them both in the same day. I didn’t receive a call or email back so I just went ahead and scheduled the massage right away but had to schedule the facial for another day since they don’t offer them on the same day (quite inconvenient and that’s why I called to inquire in the first place). The location is quite odd. They share a space with a dentist. I think. There’s no receptionist or anything which explains why my calls and emails went unanswered. It was all very confusing. So my massage came and went but the day of my facial the aesthetician called and left me a voicemail about 30 minutes prior to my appointment canceling. I brushed it off the first time. I waited a week two and rescheduled. I was again called the day of and canceled on. I did call the gal Donnica back and she said she had a rash on her hand and was unable to give facials. She said she was taking note of all clients she canceled on and would contact them when she was better and give them a free facial for the trouble. I waited a few weeks after not hearing from her thinking she should be better and scheduled another appointment. Again, canceled on. I let a month or so pass and just rescheduled with Dr. Kevin Gill. My appointment was for this morning and I showed up 5 minutes early to see a «Closed» sign on the front door and all the lights off. The door was open so I went in anyways. A guy was in there (not sure who he was) and he said the place was closed and that any appointments for the day were canceled and everyone was called earlier this morning. I certainly did not receive any call and there was no explanation as to why it was closed. I was very, very annoyed and asked about a manager or someone to talk to about a refund. He immediately said to contact Groupon which makes me think he’s had to tell this same thing to other people as well. I have contacted Groupon about this so we’ll see what, if anything, happens.

I, too, fell for the Groupon offer. Then when I tried to contact them 4 times over a 2 week period to try and schedule appointment, I gave up when no one contacted me back. After going round and round with Groupon, I was eventually able to get refund.

I purchased a GroupOn a few months ago for this place; it looked promising and I loved that the GroupOn ad basically bashed pharmaceuticals whilst enticing you to buy holistic services as an alternative. So I bought…
Unfortunately I had difficulty just scheduling my appointment. I called twice to ask a couple simple questions and left a message and never received a response. Being a person with not a lot of extra time to waste, I called GroupOn after that and complained. They assured me they would get in touch with their contact at Holistic Body Lab and resolve this. Sure enough I received an email from a guy named Kevin not long thereafter. We exchanged a few emails back and forth and set up an appointment for this past Saturday, July 12. I ran through rain puddles to get there and arrived with wet feet only to find the office pitch black and empty. I waited 30 min past the scheduled appointment time. He never showed.
In his defense: I emailed him to let him know this happened and this was his reply: «I apologize for yesterday. I’ve been extremely sick and thought I’d contacted everyone but must have missed you. Sorry for the inconvenience but I’m currently bedridden. Best wishes to you.»
Seems to me he is too sick to be providing any therapy or medical help to others at this time…
Hopefully this dude can get it together.