Walgreens

This is the worst pharmacy I’ve ever encountered. With three pharmacy techs there was a line of about 8 people that took forever to move. Do these people not know how to delegate tasks? I’m in line to drop off a prescription for pain meds for an impacted wisdom tooth so you can imagine my increased frustration. I’m next and some older man steps in front of me out of no where. Are you f’n kidding me? I don’t care how old you are you’re not cutting the line. I say excuse me several times and he ignores me. Then finally he says «I was called to the front.» So does the the tech not say anything to me before he gets there that he’s calling him ahead of the entire line. I was livid and this guys was being a total jerk about it. I will be transferring out of Walgreens all together. Absolutely ridiculous. Who manages this department?

Still terrible customer service, long lines.
went in here to waste time, which of course this location likes to do.

I did not know it was possible to sit in a drive through line for 25 minutes with one car in front of me, but, eureka, it is! When I got to the window, the service was no better. Waited five minutes to be told they were out of stock on one of my prescriptions. I was provided with no information on when it would be in stock. Extremely long wait for anemic customer service … no thanks!

I have realized that the only time I really visit Walgreens is when I come home. The overall store is neat and often I go in to find the employees stocking up on items. This time was no different and with the holidays coming up, the lines seemed to be extremely long. Also, the employees are usually a hit and miss in terms of their attitude. However, I got really nice service on this particular day! On top of that, I was able to grab some great Shea Moisture hair products during the «Buy one, get one 50% off» deal, which made Walgreens seem ten times better than usual! Definitely worth it if you ever need a quick item on the go.

This place is bad on an epic level. I’ve had three doctors even warn me about this location. If you end up only having to wait six hours for your prescription to be filled and only have to wait in line for 30 minutes just to actually pick it up — consider yourself lucky. You caught them on a good day.

The pharmacy experience was awful, the staff is so unbelievably rude (with the exception of a couple people) and one of the pharmacists in particular is very sarcastic. I can’t believe they get away with acting that way. Every pharmacy you’re going to you’re most likely going to have a decent sized line so I don’t know why people are using that as their reason to not like a place, that’s inevitable at most pharmacies. But either way, I’m having my doctor switch my pharmacy pick up next time.

This location is lacking in some areas but I am still a loyal patron.
The check out lines are always long, the top tier sale items are often not offered or sold out and service can be non-​existent at times but it’s conveniently located so it’s a go to location for many people.
If you are shopping to get the sales ad items or are pressed for time, you should visit the Madison location. Lake Street will frustrate you. Pretty much every time.

If I could give Zero Stars I would. Avoid this Pharmacy at all costs. It is the most poorly managed Pharmacy I have ever been too. I have had countless issues here. It always takes at least 30 min to get in and out of and half the time you will leave without a prescription.

Holy hell this place is busy.
The pharmacist was polite, on track, and juggling a staff of techs (one which had a give-​me-​a-​break/​puss-​on for THE ENTIRE 20 MINUTES I WAS THERE) that are her responsibility. She sorted everything out for me and go me on my way as fast as humanly possible while being polite and professional.
–1 star for that tech. I am a customer. Don’t look at me like your child that has disappointed you.

Trying to get a refill on one of my prescriptions, the store I usually go to got my Rxs mixed up with my mom’s DOG. They called and messaged me saying, «We can’t fill your RX due to problems with insurance.» I called the store and after a long wait on hold, the lady just sorta laughed and asked «Is this for a dog?» Then when I went to pick up my own RX, the guy at the counter was a jerk. He tried to make me take mine AND my mother’s dogs RX (which no insurance covered). I had to call my mother to confirm that no, I didn’t want to take my mother’s dog’s RX if I had to pay for it out of my own pocket. On top of that, instead of 3 packs of my own RX, I only got one because «that’s all Blue Cross would cover.»

Rude staff who have no idea what they are doing. Had a very disrespectful nurse at the healthcare clinic here. Lines are always way too long.

This review is about the pharmacy at Walgreens in River Forest. My advice is go somewhere else. The pharmacy staff is rude and unprofessional. I have never been treated so terribly in my life. I thought when I saw different staff working there someone had finally solved the poor customer service problem, but I was wrong.
I have private health insurance and a savings card from the drug company for an
expensive drug. I was told by the walgreens pharmacist that I could not use the savings card because the card says it can’t be used in conjunction with federal programs (Medicare and Medicaid). I am a federal employee with BCBS not a recipient of a federal program. The pharmacist then went on to tell me he that when the store got audited the store would have to pay the the discount back?!
I called the number on the savings card and was told walgreens was wrong and to have the pharmacist call them. I went back in the store and asked them to call. After 30 min the rude tech had the nerve to «fling» the prescription at me and say well when we get audited you will be responsible for paying that discount back. I was so upset I could not remember my pin number to my debit card.
The moral to this story is please complain if the customer service is this poor and maybe someday this negative reviews will force a culture change at this store.

This place is pretty abysmal. I’ve used it as my pharmacy for the past few years since I’ve lived «in the area» and I dread going. Fortunately, I get a three month supply of the one prescription I’m on so I only have to go four times a year if I’m lucky and I usually don’t make it closer than the parking lot. I sit in the car while my husband does the dirty work.
What’s even better is that now that my medication is free, we don’t have to check out which pretty much always guarantees to be a nasty experience.
A couple of months ago, I fell legitimately ill and actually had to get a «real» prescription from here. Three, in fact. Or was it four?
My first doctor visit yielded just a prescription for some cough syrup with codeine. I felt like hell so as I was waiting on that, I grabbed some various «over the counter» items and took up residence on a seat in the pharmacy area where I sat, pretty much comatose, for well near an hour while waiting for the prescription. I think I was scaring people away from me.
When I had to go to a doctor for the SECOND time (same malady) I got the three other prescriptions, one of which was an antibiotic. I had been warned about how antibiotics can cause birth control pills to be less effective and I DO NOT want any babies so you better believe I was asking the pharmacist person ALLLLLLLL about that. All I got was a little shrug and was told it would «probably be okay.» Yeah, not what I wanted to hear. It was not very convincing, especially since a friend of mine got pregnant while taking an antibiotic and on birth control.
That visit didn’t take as long, and I wasn’t feeling as miserable as the first time, but it was still unpleasant nonetheless.
I’ve never bought anything non-​pharmacy related from them. It always seems dirty and disorganized.

So, I never thought I’d review a walgreens…
This is your average walgreens with a staff that is way below average.
I’m never shopping here again.ever.
The cashier was the rudest person I have came across since moving to chicago.
Don’t you ever yell at the customers that is just wrong and tacky.
I am sorry you are incompetent, and do not understand what I was asking.
No, need to throw a fit seriously.
I never want anyone to get fired shit happens I get it.
This lady needs to if walgreens wants to have customera return.
Never ever again.

I don’t like to write negative reviews. I really don’t. But this is hands down the absolute worst Walgreens and worst pharmacy I’ve ever dealt with.
My sob story? Well it’s my significant others. He was prescribed a specialty medicine that the pharmacy staff said they could fill, no problem. They said it would be an extra day or two since it needed to be ordered, which is fine because it’s a several thousand dollar a month medication that they don’t keep in stock.
Three days later it’s approved by insurance and filled. Except the pharmacist only partially filled it. Rather than order the correct doseage, they got him half his first months dose. When called out on this, they claim they’ll fix it. Over a week later (and past the date when he needs his second dose), they’ve decided to treat it as a refill and refill his ongoing prescription as their way of correcting the mistake. Um, what?
Barring the fact that I absolutely cannot fathom why the pharmacist sees this as the best option, it has turned into a super sized ordeal as we try to explain this situation to his doctor, his insurance, and the pharmaceutical company that is providing copay assistance. Eveyone asks what the fuck the pharmacist was thinking. I wonder this myself. And the person who suffers is my significant other.
On the recommendation of his insurance we are taking business elsewhere. Walgreens corporate has been involved and their answer is «we show the prescription filled». Nobody seems to care about the fuck up, and not a single person has apologized. This is absolutely unacceptable.
Based on other reviews I see I’m not the only person who takes issue with how dirty this store is and how surly the the staff are. I will happily inconvenience myself by filling prescriptions elsewhere, as this pharmacy and pharmacist have proven themselves incapable of filling prescriptions properly.

I went into this store last weekend and bought several rolls of Christmas wrapping paper on clearance. While I was checking out, one of the employees asked me if I would like help outside. I accepted the offer and since I was in a tight parking spot, he waited for me to back up and then helped me load the wrapping paper into my car. He even wheeled my shopping cart back into the store for me. What a nice guy and excellent example of great customer service. Thank you Sam for going above and beyond!

For pharmacist at this location to be in the medical field is a crying shame. Not only do they ignore you when you try to hand over a prescription but they lie about the wait time. The last & final time I went here I needed meds for a bronchial infection. I was told my prescription would be filled in 45 minutes. I waited in agony for an hour & a half at which time I had to ask for my prescription which still wasn’t ready. As I waited several other customers had similar experience. The employees walk around with no empathy for their customers. This stores needs to retrain their employees as this lack of customer service runs rampage. Pulling a bandage off slowly would be less painful then this visit. Don’t wast your valuable time. Visit a CVS instead.

«Thanks. Be well.» The guy who checked out and bagged my purchase actually SPOKE TO ME and thanked me. I was shocked! The customer service at this place was awful, but I think management is encouraging their employees and I applaud the improvement.

A slow death from lack of medication is preferable to a wait in this never-​ending pharmacy line.
Don’t go here after work.
Don’t go here before work.
Don’t stop by on your lunch hour (unless it’s a lunch twohour)
Don’t swing by the drive through on your day off.
Don’t pop in because it’s convenient to your bus, train, plane, or automobile.
Don’t «quickly» stop on your way to the airport to pick up prescriptions you need while on a 10+ hours flight.
Unless you want to join a queue wait that rivals opening day at Great America (or Cedar Point for my fellow Michigan born-​and-​breds) don’t get your Rx from this Walgreens. Go to ANY other one. Including one in Hawaii, which is what I did when this Walgreens failed to have mommy’s little helper ready in time for my vacation.

This Walgreens is okay. I don’t think I’ve ever used it for prescriptions, but I’ve definitely stopped in to get a few odds and ends.
The isles are a bit crammed compared to other Walgreens, but I’ve been able to find everything alright.
I’ve seen some products priced more expensive than the same products at Jewel-​Osco. Conversely, there were other things that were 50% less than Jewel!
The check out line is slow. The employees have had conversations with each other and not looked at me at all while scanning my items. I think that’s pretty rude.
I hate the parking lot. It’s got too many weird intersections and is an accident waiting to happen. No, scratch that. I’ve had an accident happen in this parking lot already.
I would give it only one star except that I’ll probably continue to stop in from time to time. After all, it is convenient when buying last minute cards or personal items.