Chen Skin Care & Spa

I don’t know how to start I am so disappointed, I live in North Riverdale, I was looking for a place that does eyelash extensions! Find this place on Groupon after conducting some research I decided to purchase one groupon for one full set + retouch!!! Thinking yeahhhh I find a place for my eyelashes extension!!! I love to go to the same place all the time as I do for my nails and religiously every 2weeks. So I called the place to make my appointment for this Saturday I said is a groupon for full set + retouch so I also take the appointment for the retouch… Everything was fine
Than one hour after I received a call asking how I find the place, how do I hear about them! So my response was like I told you I find you on groupon obviously because I have a groupon! So from this they told me that the person is never there on Saturday!!! Ok so if I am new costumer with no groupon she is here but if I have a groupon the person is not there on Saturday!!! They lost a costumer.

Hersey is wonderful. She is very professional and punctual. Her facilities are immaculate and very inviting. The receptionist is very friendly and makes sure you are comfortable while you wait for your services. Hersey has a variety of treatments and services which she is specially trained to do. The eyelashes I mean are beyond compare. I get so many compliments on how NATURAL they look. While being services you get to lie down relax and listen to calming music as you get beautified. I highly suggest visiting her establishment.

Great place. Short waiting time, professional staff and very knowledgeable in the area of skin care. I have problem skin and my skin looks as well as feels so much better since I started getting regular facials/​microdermabrasion/​peels there. I highly recommend going there. It is worth every penny. Whether you want to just relax or have problem skin like I do. Chen Spa is the place to go. No complaints and satisfied with the service every time.

Always an excellent experience– clean, relaxing atmosphere. Waxwings are done quickly and professionally and I am always very happy with the results.

Chen is great! Totally recommend the mink eye lashes. They are applied with care and grace for an exquisitely natural look!

I used a groupon for eyelash curling. The technician didn’t explain the process so I didn’t know what to expect, such as how long I would have to sit there waiting for the perm to be finished. But what is worse is my lower lash somehow got curled up with my lashes and they were all scattered in different directions. I love the idea of curled lashes but because she was very sloppy, I had to fix them every morning via brushing or curling some areas to try to make it look neat. On top of that, after I was done she was saying that I needed extensions. Well, not from you! Don’t bother going there. Find somewhere else that will care about how you look after.

went here with a groupon voucher of one facial last week.
the experience was terrible, she was talking and trying to sell store’s beauty products and service for first 20 mins while i was lying down on the bed with facial mask on.
after i told her i am not interested in any regular peel or buying other service at this time, she literally put another facial mask on my face and left the room.
there was no shoulder or neck or arm massage as the facial description in their website. NO MASSAGE. what kind of facial is that?.
the total facial took about 40 mins, including her selling speech.
i will not go back. horrible place. not a relaxing spa.

Got a Groupon for an eyelash perm and the results were fantastic!
The place is small and I’ve been to fancier spas. It was a relaxing treatment. The room I was in could have been neater but I can’t at all complain about the results.

This spa is the best in Riverdale especially for eyelash extensions. Hersy, the owner is a master in it. She also gives the most relaxing facials I have ever had.
I would recommend this spa to everyone. It’s a small and quant spa and Hersy makes the experience extremely personable. Must go and try it out

I did the eyelash perm here and she did and pretty good job. I would return!

I have had two positive experience with this spa. Both facial were absolutely great. The lady that took care of me (assuming the owner) was excellent. People are hard on this place. If you need a great facial visit this place. The linens could’ve cleaner and that is the reason why I didn’t go 5 stars. If cleaning the robes is a problem they should go with paper robes. Aside from that would def go again

SPA? This is anything but a spa. When I first walked into my room to get a facial the lady asked me to put on a towel wrap and lie down on the bed. I looked at the wrap and it just didn’t come out of the wash. It was definitely used before, The bed didn’t have a fresh sheet and towel. I told the girl that there was hair on the bed and the linens were used. She said «Oh it was from last night.» I told her that they need to be changed. She quickly changed them. She did tell me what was included in the Groupon that I purchased. I must say that the facial was great and it was worth the $ 35 I paid. I don’t think I would of been happy paying $ 100 for a place that says it’s a spa and is not.

I’ve been going to Chen Skin Care & Spa for about a year. I got addicted to lashes since I walked into that location with a groupon. I must say, while they are lovely people, I always walk out loving my lashes, but never had any other experience to compare it to. I may have just settled for what the outcome was, but for the same quality, I could’ve went to a nail salon where unqualified workers can apply lashes on for me for a fraction of the price.
Don’t get me wrong. THEY ARE REALLY NICE PEOPLE. But I was NEVER given the option to choose a size of my lashes or thickness. My customers would ask me what size and thickness I got and I was always unsure of what to tell them. The prices are good for how they service you.
When I go, I usually cross my fingers for the owner to do my lashes, but I always end up with the other woman who barely speaks english and hardly understands my needs. I prefer my lashes with a lot of glamor, kind of short at the inner corners, and gradually lengthening out, more defined at the outer corners. I swear the woman would apply the sizes from 7, then 9, then 11, then 13 (instead of 7, then 8, then 9, etc). It never turned out the way I liked, or the way the owner did it. The girl would pull out my lashes and I’d always end up in pain. I swear she is not qualified.
I stopped going.
The lashes do last a long time. But I prefer the quality before anything else.
I’m trying locations in the city now even though they cost a lot more.

I agree with Nikki H.‘s review. I bought the eyelash extension Groupon, however even the discount wasn’t worth the product/​service I received. I knew something was off as soon as the technician gave me some tissue with soapy water on it to remove my eye makeup…(no makeup remover pads anywhere? What kind of spa is this??) This is not my first time getting extensions done, but this is the first time that I can feel the glue from the fakes and have lashes falling out as soon as I get home from my appointment…2 hours later !!! Considering that I followed the instructions to keep the area dry for 2 days (48 hours ??? How do I wash my face properly !!!) and only used regular (not waterproof) mascara sparingly, these lashes are either VERY poor quality or the technician gluing them on needs to be re-​educated. I shouldn’t be feeling the sharpness of the glue, nor should I see another eyelash coming off every morning. My Groupon included a touchup after 2 weeks but I won’t be returning to this overpriced «salon». I just want to get these off so I can get them redone at my old place.
Also — come half hour early to find parking. It is near a college and in the Bronx, after all.

I purchased a groupon for eyelashes. I am a devoted Fabulash customer and use Wink from time to time. I have always been satisfied with both. I figured I would try Chen because of the groupon, as I was an Ebenezer customer before finding deals for Fabulash and Wink. WRONG MOVE! Not only was the application of the eyelashes very amateur (they were going in all different directions), it was not very relaxing. And I’m not sure but I think she was blowing on my eyelashes after she applied the extension. She had to continually brush them after she finished to get them to look presentable enough so I wouldnt notice that they were all over the place. Ohh, I definitely noticed by the next day. I had three that were facing down and irritating the #$% out of me.
Now here’s the kicker. The groupon stated that the lashes last for up to three months. I figured, «great three months». After the application and after receiving a card to return for the touch-​up she tells me to return in two weeks. So I asked why and called the «three months» to her attention. She stated that they can last for up to three months if you come every two weeks. Of course they would last forever if one was to come every two weeks.
I immediately called groupon. Groupon gave the merchant a chance to resolve the situation but she never called me. Honestly, what could she say. Her groupon ad said one thing and her mouth said another. I’m actually kinda happy they only lasted 3… almost 4 weeks. Now they are all gone and I can get them done over correctly.
The location is not «spa like» but it is clean and quiet. Just not my cup of tea. I’ll stick with the Ritz Carlton Spa in White Plains.

I bought a deal from Groupon on a facial & when I got there I chose their Signature Facial.
The place is in a good location, parking was easy to find. Inside is very cute.
This is my first facial and I really enjoyed it! It did not feel rushed and I enjoyed the massages I got for my arms, neck, and face. I believe the facial lasted about an hour.
They did not push any products for me to buy, which I appreciate.
I would DEFINITELY go back here for a facial and a massage. They offer a lot of other services. check it out!

I scooped up an awesome Groupon deal for a Aromatherapy massage which typically runs $ 70 and a Chen’s signature facial: $ 90. Personally, I feel like I took a leap of faith, since I know nothing about aromatherapy but it was a good deal!
The signature facial was refreshing: tingly cleanser, refreshing exfoliation using dermalogica, and for a lack of a better way of putting it, I had my face steamed (??) kinda like a humidifier would to open up the pores for light extraction. Color me impressed, the owner has magic fingers which were light to the face and minimal pain for extractions. What does all this equal for me? A relaxing facial where I doze off to mood music. The aromatherapy seemed to focus on full body sliding motions and kneading with thumbs (less painful than swedish) and scented oils.
In other service opinions, I had to allot extra time to hunt for street parking and walk a few blocks to the pink awning day spa. I was surprised to walk into a multipurpose waiting area; imagine a waiting area decorated with accessories, make up, neck massage stool & a wall of nail polish. Definitely, a snug use of space. Same with the massage and facial areas.
As day spa’s go, it’s a no-​frills, 1 stop shop of services. Check out their website for additional services and don’t forget to make an appointment. If you come here expecting cooling white noise music, water falls, chic cucumber water, you will leave disappointed. If you come expecting a solid facial, then jackpot! I’ll be back to try out additional facials.