Aaron Brothers Art & Framing

Great place for frames, pretty place for quality art supplies, but surprisingly trendy for home décor.
I love Aaron Bros! Besides all the Great options for picture frames, I never have to pay full price. get on their email list and you were almost always have access to a really good coupon. 50% off, buy one get one, 40% off single item: and several others mailed out almost weekly.
I’ve always had great customer service experience at the store.

Excellent matting color choices! Excellent service by manager with Aaron Bros for 20 years. Very impressed.

I was gonna buy a frame online for my degree but decided on Aaron Brothers instead. Great idea on my part because Andrew and the rest of the staff at this place couldn’t have been more helpful. Got my custom frame done for under $ 80 and it looks legit; the quality was tremendous. I will definitely come back again; thanks for the awesome customer service guys

Ahhh, Facebook, you ARE a friend of mine! For when things don’t go quite the way one wants, you are a great forum for community discussion… or warnings. There is a place across the street from Galleria at Tyler that does framing… it’s a chain, but I have had some wonderful work done there. Actually, I have spent quite a lot there having things framed for my home office. I have a poster of Mt. Whitney that was given to me for my birthday and spent years in an inexpensive frame. I took it to this place and had them somehow put it on what almost seems to be a ceramic plaque. It is beautiful, changed it from looking like a poster to looking like an oil painting. I am very much in love with this piece because it reminds me of home. BUT… isn’t there always a but somewhere? They seemed to have put the hanger in a not so practical or convenient place. I took it back, the young man insisted it was «right». Rule number #1…the person who paid the money is probably «right», even if they’re wrong. I explained that the slot they left for hanging did not work well for me, and asked if I could have one of those «toothy» pieces of metal put on so it would hang straight. Impossible! That would not work. So the young man brings out some Velcro hangers. Now the piece is a little heavy, don’t think those would work, and said I would rather have the «toothy» thing. The nice young man had to ask «his friend» if he would be allowed to do that. Rule #2…that is not your «friend», that is your boss or your manager. You may also be friends, but that is your boss. The «friend» gave him permission to do the «toothy» thing. He was gone less than 5 min. and came back, «toothy» thing in place, it fit very nicely and will work fine. He was going to let me go and I asked if I owed anything. He needed to go ask his «friend» again… and I have other things to do, but go ahead. Imagine my surprise… putting on the «toothy» thing was $ 5.00 plus tax. So, I paid over $ 100. for you to do the picture, you didn’t do the hanger to my satisfaction, and you are now charging me $ 5.00 PLUS tax to fix the problem. I would have been fine with $ 2.00…not quite so fine with $ 5.00. Gave him my card, and then said very nicely… don’t laugh… occasionally I really am nice… that I thought it was probably unwise to change a good customer that much. I would certainly pay it, but I might think twice about coming in again. At that point, the «friend»…and in case you happen to go in there, he looks like Meatloaf did about 40m years ago… yanked 5 singles out of his wallet and slapped them down on the counter in front of me. Really? DUDE??? Would it have helped if I did a verse or two of Paradise by the Dashboard Light? Don’t know if «Meatloaf» is a manager or just a worker bee, but I will probably stop by again soon and mention this to a manger. I LOVE Facebook… just writing all this out makes me feel so much better! Obviously, this went on Facebook but I did not mention the name of the store. I have had WONDERFUL service here in the past… couple of glitches a couple of times, but minor glitches. Having my $ 5.00 slapped down on the counter in front of me was rude, unnecessary and rather stupid. There are other Aaron Brothers, there is Michael s across the street where I have also had some good framing experiences. This was not necessary. I am giving the store 4 stars, because the rest of the people in the store are NOT the two people that were there last night.

Friendly, fast & organized. Tons of stuff including plenty of hard cover sketchbooks and cold press notebooks to choose from. Lots of frames (and pf course, custom framing available) Artist supplies gallore.
Located behind the Starbucks on Magnolia.

Everyone complaining on here about the service either 1) has never worked in customer service, or/​and 2) are probably cheap and rude anyway. The staff at this location are way more knowledgeable than they ever will be at Michael’s, and this is one of the only relatively widespread art stores that carries the supplies I need for drawing/​painting/​etc, which I appreciate as otherwise I would be driving an extra 20 miles to get what I need.
In regards to their «sales,» companies market very specific things to be discounted and if an employee says they cannot apply a particular coupon, it is not because that employee is scamming you or dumb. There are specific guidelines employees must follow and they really have no way of applying coupons to sale items or letting you get items for the coupon price versus the sale price, without either putting their job at risk or freezing the system.
Also, the way computer systems work is very tedious and specific. It isn’t always as easy as people think to just «look up a transaction.» In fact, with some systems it is completely impossible or could take hours to days unless you have a specific transaction number.
ALSO, as a last note, in an extremely capitalistic America, we tend to forget that the people working behind counters are actual human beings with lives and families and that it is very likely they’re exhausted and would prefer to be elsewhere instead of working, just like anyone else would at their jobs :) So be a good, humble person and make this world a little brighter to live in by saying something kind or nothing at all, instead of making it more miserable and annoying by complaining about ridiculously mundane experiences.

I had such a bad experience here. I went in the night before and bought one mat board off the shelf. I spoke with the manager to find the right mat board and went to the associate to ring me up. I was the last transaction of the night and I know I was because they shut the lights off while I was in the store. Well I ended up not using the mat board and came back the next day to return it. I unfortunately could not find the receipt but I came in anyway hoping they would remember me. I spoke to the manager that helped me and first was told I could not return it because i did not have the receipt. I mentioned that she could look up my transaction from last night it being the last one on the list and match my debit card to the one showing on their receipt. She said it was against policy and would not. Now this was only 14 dollars so I reluctantly agreed to get store credit. Then she proceeds to tell me that she can only give back 80% on store credit because I didn’t have the receipt. I don’t know how she can knowingly do this and be o.k. With this when I just bought it from her the night before. Look I get there are policy and rules. I spend an average of about 2000.00 a year there because I run a business that sometimes requires art supplies. I only lost about 2 dollars throughout this process and in fact I threw away my store credit because I refuse to shop there again. So manager lady I hope the 2 dollars was worth losing 2000.00 a year from me. There are many other places I can get what I need. In an economy as we are in customer focus should be top on the list.
A very disappointed customer

I’ve heard of other Aaron Brothers doing this too. You have a 50% off coupon. you go to the register to buy the item and they say you can’t use the coupon because the item is on sale. This is what happened to me. Fortunately, I had called first and ASKED if the item was on sale and she didn’t want to check for me, but I asked her to PLEASE check. She then said no, it’s not on sale, But when I got to the register, I asked her if I needed the coupon and she said NO and the total was $ 34 because it was on sale! (on a $ 50 item). I said «can i use the coupon, then it would be $ 25)?

She remembered that she told me it wasn’t on sale, but she tried anyway. If I hadn’t have called earlier, she would have just told me the item was on sale and charged me $ 9 More! I wonder how many unknowing customers they have done this to??? She was Perturbed that her scam didn’t work.
Then after Aaron Brothers I went grocery shopping. I had a FULL cart of groceries and when I got to the Register, my atm card didn’t work!!! This was the same atm card I used at Aaron Brothers. They take your card behind a podium about 12 feet away. I wonder if she somehow disabled my card? Anyway, I hope i have made others aware of this little scam they have going. I wonder if Aaron Brothers pockets these cash differences or the CLERKS DO!!!
The woman who did this went behind the counter and DEMAGNETIZED MY DEBIT CARD!!! PLEASE BE AWARE OF THIS!!!

Mat.
He rescued me from making some bad choices for frames. They were having their semi annual Penny Sale just now and I was looking for frames and mats for some newly acquired citrus labels. The labels, it turns out, were not your standard sizes. Of course, and I was beginning to panic because I had 6 of them. Mat’s simple, outside the box ideas saved me lots of money and I did not have to pay the big bucks for custom frames. Let’s hear it for Mat!
So, I told him that was a great name for someone working at Aaron Bros. (He looked at me blankly, as if he had never even thought about it.)
Hee hee. Mat. Get it?

I like to browse around Aaron Bros. I don’t buy a lot of stuff there because they are kind of pricey, Staples is next door and Michael’s is across the street. I usually wind up here when I have gone to the other places and I didn’t find what I am looking for or my car is being worked on at America’s Tire.
The staff is always friendly when I walk in and the store is always neat and tidy. They have a «dollar» section with neat little things in the bins like mini canvases and erasers shaped like sushi that are usually buy one get one free.
I think when I have more time for my artistic pursuits, I will probably purchase things here more often. For now, I’m just content to go in and have a look around while I’m getting my tires rotated. lol

I’ve been in this Riverside store twice and was not impressed both times with their lack of service and knowledge. Had a Store coupon that was 25% off of any regular, clearance or sale priced item and they wouldn’t take it off because the saleslady (Jill) said her manager (20ish, longer hair) wouldn’t allow it! Also journals were marked 40% off but when I got home I saw she only took off 25%! A total rip off! Both times in here they wouldn’t respect their own store coupons, had run out of Reeves 18 tube acrylic and wouldn’t give me a rain check. I later found item in another portion of store that they apparently (manager or saleslady) were not aware of. I won’t be back!

Expensive frames, even with a sale. I’d much rather buy my frames at Michaels.