AFC Doctors Express Urgent Care

I absolutly love and trust this office. I always trust the doctors opinion and they are always spot on with there diagnosis and are not afraid to order tests to make sure they are right. There is rarley ever a wait. As a medical assistant my self both the medical assistants as well as the doctors have excellent customer service and bedside manner. I never feel like an inconvinience and always feel like a priority. They always have snacks beverages and coffe in the waiting room as well as a play are for my kids. They also have a tv in each exam room. All vitals are recorded into an ipad and available for the doctore right away so he can your complete chart and history. One of the nicest progressive urgent cares I have seen. I often wish this could be my primary care doctors office.

Best urgent care I’ve been to, no extensive waits doctors are very informative, friendly and does not blame everything on allergies. Definitely will be my urgent care of choice for my entire family.

After trying to visit a couple clinics about my sore throat I was tired of hearing that they either didn’t take walk ins or that they were booked. So I found this place Unilocal and I’m sooo glad I did. They took me in very fast. & I got to see a doctor pretty quick!! Everyone there were so polite and nice to me. It’s very nicely taken care of oh! and They also take Molina! i recommend you coming here next time your not feeling good

In general, nice atmosphere, attractive, clean, the medical assistant was nice.
A family member was seen by a nurse practitioner who told me what we already knew, recommended that family member take Motrin for pain and prescribed an antibiotic.
No relief from Motrin, called facility back to ask for something stronger, was advised to go to the emergency room. Complete waste of time at this facility nurse practitioner was far too conservative regarding pain medication. Ended up spending six hours at Riverside community in the emergency room on a Saturday night.
Turns out nurse practitioner was wrong, diagnosis ended up being a kidney infection, was prescribed a different antibiotic, my daughter was dehydrated, needed IV fluids and Norco for pain.
NOW we received a bill close to two months later for $ 205. In investigating this I am told I have to speak to the physician/​owner of this clinic as he handles the billing. I have never heard of anything so preposterous in my entire life. This seems almost fraudulent. There was no phone number on the bill we received and I’m told to come into the clinic when the doctor is available to discuss this discrepancy. This seems to be a way to discourage any contact. Seems very shady.
So along with the wrong diagnosis, missing dehydration, wrong prescription, inadequate pain prescription, they want to $ 205 in addition I have insurance. Something smells here…
UPDATED 5÷7÷16
Shortly after I posted this review, I did receive a message from the owner Dr. Jean LaCombe. He was very gracious and apologized. Dr. LaCombe states that the clinic is reviewing their pain management protocols, I really appreciate this. The charge was removed and the matter was settled to my satisfaction. I appreciated Dr. LaCombe’s intervention, he really seems to care.

Horrible place despite them being nice. Went to dr on friday and gave paperwork from work for them to fill out. They said no problem give them two days to fill out and they can recheck me as well for no extra charge. Two days later i come back and they lost the paperwork, thank goodness i had copies, than the dr said he didnt feel comfortable filling it out. I said why didnt you tell me that before because now i will be in trouble with work. He wouldnt even give me proof that i saw him. Almost loss my job cause of them but thank goodness the prescription bottle showed proof of a visit. Than they wanted to charge me for the second visit when it was suppose to be a free recheck. All the paperwork was stating that my arthritsis was acting up and i needed temprary restrictions untill the inflammation was over. He knew the inflamation was there. Because i was given shots and medication of steriods and pain.
Absoutely ridicolous place to go, they lie and will never go there again. Even though they act nice. They lie through the smiles

This place has gone to the pits. Went today for an eye infection. Waited ½ to be called back. There was only one other person in the waiting room. Not one staff member cracked a smile. After taking my vitals, the medical assistant asked what insurance I had. I asked why it matters. I was told the Dr likes people with insurance on one side and cash, medi-​cal, etc on the other side. Talk about profiling! After waiting yet another ½ hour to be seen, I left without being seen. Crappy service will not allow my insurance to be billed for sub standard care.

The service here is so fucking slow. I came here at 9:30 because I had a heart ache and I needed to find out quickly what was wrong. It wasn’t too severe to call 911, but it wasn’t small enough to ignore it. They took an hour to even call me in (there were 2 others in front of me) and then ANOTHER hour before the doctor even saw me. The doctor was nice and seemed to know her stuff. She ordered a blood test which TOOK 3 FUCKING HOURS LONG. Why? Because they were SEVERELY UNDERSTAFFED. So here my dumb ass is waiting JUST AS LONG AS IT WOULD AT THE HOSPITAL. To really top it all of the nurses didn’t know what the hell they were doing. The nurse who tried to take my blood called the help of another nurse who in turn called for ANOTHER nurse to help her (all 3 nurses working there came to help draw my blood because none of them knew how to). Like what the actual fuck. It took 3 people and 3 needles later to finally get some blood out of me. When they tried to monitor my heart the nurse WAS USING HER PHONE as the instruction manual. Honestly this place is complete shit. Then they had me pee in a cup and the nurse gave me a cup to pee in. It literally took me 30 seconds to finish and it took them ANOTHER FUCKING HOUR to get it to them because they wouldn’t come to me. I literally had to go to the break room and hand it to them. This institution is a piece of shit. They said they would call me within a week because I might have diabetes. It’s been a month and they haven’t called me for shit. Fuck then and fuck this institution. I’m seriously thinking about taking legal action against them for neglecting patients. I am already taking to my lawyer about this incident and he says we have a real case on our hands since I have had more complications since my visit and it could be a direct cause from their neglection.

All the other urgent cares I called that day (Sunday) were all around a three hour wait. Um… No thanks. Came here. Very short wait. Person at the front desk was very well mannered and helpful. Office is super clean which is a big plus! I came in and was helped right away and felt really cared for. My doctor was awesome. Super informative and made me rest assuredly.

I cut myself badly on the morning of 11÷3÷15. I had it bandaged when I arrived at work and called this office from my work to ask if my insurance was accepted. I gave all the information and was assured that my insurance was accepted. I went in after work and again presented my insurance card, was told it would be checked and was told it was fine. I filled out the forms, had my vitals taken by two people (apparently one was in training) and waited for the doctor. He came in, curtly asked what my problem was and then asked me to unwrap the bandage. I explained that I couldn’t because it was on my dominant hand. He walked out of the room without a word and called the nurse to unwrap it. When this was done he came back in, applied a couple of butterflies to the cut on my finger and said the nurse would give me a tetanus shot and left. I got the tetanus shot, asked if there was a copay and was told I’d be billed for it. Not bad, even though the doctor was not the friendliest. In January I received a bill for $ 510! Apparently they are NOT contracted with my insurance, even though I was assured they were. Shortly after I received a letter from my insurance stating that it wasn’t covered. I could have gone a little farther to RMC and had it handled professionally, but this place is very close to my work. I’m blown away that I was charged $ 357 in «evaluation» fees for the two minutes the doctor spent with me, $ 55 for a vaccine administration that wasn’t the best (took over a month for the bump to go away) and $ 98 for the vaccine itself, along with another $ 30 for the visit. If they had been honest at the onset, I would have gone elsewhere and paid $ 20 for all and my insurance would have covered the rest. I am disputing this with them and have contacted my insurance company to advise them of this blatant lie. I had already decided I wouldn’t return because of the disorganized environment and rude treatment, but the lie about insurance makes it worse.

Super unethical!!! Was just for a physical body exam but the doctor gave us a prescription of Xanax. He said only for 3 days but there were 20 tablets, which was insane! Then he recommended us to see a psychiatrist, I mean, wtf?! Patients might die here instead of being cured

Everyone is super nice and place is new and clean however I was the only one in there and waited an hour to be seen by the doctor + prescription wrote up + check out. I eas quoted 15 min initially. Don’t understand the delay.

First time visit for my daughter tonight. She was having flu like symptoms. The young lady at the front desk was kind and friendly. We sat no more than 10 min before being called. The nurse who took my daughters vitals was so kind and caring. I didn’t catch her name, she was so good with my 4 year old (even after my lil one puked during the visit) she checked on her a few times and offered water or assistance while we waited for the doctor.
Dr Lecombe was very professional and very kind to my Lil one. I didn’t feel he was rushing to get to his next patient. He talked to my Lil one and made her feel at ease. His gentle approach was greatly appreciated.
Lobby was very clean there’s a television. Coffee and water available and an easy access bathroom right in the lobby.
I hope they keep up the good work!

Dr. Lemon… With his tape name tag on his shirt… Never looked at ears, nose or throat when I went in with major sinus congestion and pressure from post nasal drip. Never looked at anything, sat on the other side of the room the entire time, talking. Only offered me Percocet to «deal with the pain.»
I was later blessed with a $ 75 additional bill after my insurance had covered the remaining $ 365.
If you need pills go here, if you need a doctor go somewhere else.

We went to AFC because our toddler slipped and fell at a restaurant and her ankle was still swollen the next day. Dr. LaCombe was so professional and knowledgable. He went the extra mile and had his specialist review the X-​rays to be certain. We are so glad he did. She ended up having a spiral fracture! Very hard to detect on the X-​ray. He was so thorough and we are so grateful his clinic is close by.
He ended up referring us to an ER so it could be looked at by an orthopedic pediatrician. He didn’t want to take any chances. We really appreciated his wisdom in doing this.
The next day, his nurse called us to check up on our daughter and see how she was doing! After the day we had, it was so amazing to receive this follow up call.
It’s obvious that Dr. LaCombe and his staff genuinely care about their patients. While we hope to never have an urgent care situation again, we will definitely be going back to Doctors Express if the need ever arises in the future.
On a side note, the facility was super clean with very new, modern equipment. It almost had a spa-​like feel. And parking is really easy.

Save your co-​pay and just go to a real doctor’s office!!! I went here after a foot injury while visiting a friend in CA, and I wish I would’ve just waited and gone to an actual doctor’s office. They did an X-​ray, and then the doctor told me it could be any manner of issues, and that it could take anywhere from one week to several months to heal… without ever telling me what was actually wrong!!! I tried to ask again what was wrong with my foot/​ankle, however he brushed it off with a generalized answer again. When I got home, I went to a doctor who was able to tell me the exact issue. Don’t bother going to this place. The support staff was very pleasant though, as was the X-​ray tech.

This is how an urgent care should be. Quick quality care. I called before hand to check if they accept my IEHP insurance (which they do) and was offered to make an appointment. I didn’t make an appointment but I was still able to get a physical and a flu shot in less than 35 minutes! The front desk staff was polite by offering me water and a snack while I waited to see the doctor. I waited in the lobby for about 5 mins before they brought me back to take my vitals. This must be a newer clinic because everything was very clean and modern. The nurse who took my vitals was friendly and the Doctor I saw was professional and straightforward. I was pleasantly surprised by this urgent care and will be returning again in the future.

I think the people giving this place anything more than 1 star must be family/​friends/​employees, etc. The only positive thing wast that it was clean. The service was just ok at the front desk, it took 2 girls to take my vitals and then couldn’t spell my health condition when they were taking my medical history. I had to show them how to spell it. The worse part was the doctor, he came in and didn’t even say hello, he asked «so how can I help you?» Well for starters I just divulged my problem in great detail, and history to the 2 girls, who are supposed to prep you for my visit. –Bad communication!!!
I go over it again and he says I need a urine sample, comes back in a few min later and says I can’t always tell from urine sample so just stay hydrated and if it continues a couple more days come back.
I paid $ 25 co-​pay for him to tell me that! No concern, no other options, no treatment?! Terrible, unprofessional, useless, no bed side manners! Save your money, you can get the same info online, or a 24hour nurse for free!

my mom was seen by a doctor just for a refill prescription bec. she was having problems with her current insurance. i dont really know if $ 125 is worth paying for, when the doctor just barely even talked to her, he did approved all her meds and faxed it to our nearest pharmacy, so that was good…
one thing i got really annoyed was that this lady in the counter who was always making jokes in a very sarcastic way, just bec. my mom pulled the wrong card when she was trying to pay.

Prior to going to this place I called and asked if they accepted my insurance, they said yes so I went, I had to pay 20 $ co pay. I actually went 2 separate visits. Now months later I get a bill for 400 $, because they are not in my insurance’s network. So then I called the number on my bill, which was a cell phone, I believe the owner answered I could barely understand his accent, after I asked him why I was getting a bill, his answers were «that’s what happens when you see a doctor, you get a bill» everyone gets a bill, he said he would call me back after he looks over my info. He never called back! He was so unprofessional. I will never go back to this place.

The front desk people and the nurse were nice especially the lady I spoke with on the phone prior to arriving here. The only thing I didn’t appreciate was the Doctor who diagnosed me. He didn’t have the time to sit down and explain to me SLOWLY what was needed to be done. It really felt like I was just a patient. He was doing his job. No emotions. He didn’t care. I mean, patients go to them for comfort– to better understand what is going on in their body, but this doctor, was like he memorized what he was saying. Being a nurse, I’ve encountered Doctors like this. I must say, they don’t deserve to be called DOCTORS if they have no CARE. Those two words go hand in hand.
4 stars for the place and Receptionists.