Daniel’s Jewelers

The choice and price of the jewelry is great. They are always having great deals. I got my first credit card here. It is really easy to qualify. I purchased my husband two watches for work and he really liked them. They did not have one of the watches we wanted in Stock but had it a few hours later. I would have given it a 5 star but check out was long. The sales person started helping someone else right in the middle of my transaction.

I should have learned my lesson with this place the first time I went in. They only treat you with respect if you spend more than you go in for. They will try and sell sell sell as opposed to trying to ensure you are a satisfied customer. To make matters worse, their billing department refuses to allow you to make payments over the phone unless you want to make two payments at a time, if you want to pay one A time, you have to go
N person to the store, which of course they will try to sell you even more merchandise, if you say no, you go back to the end of the line and get treated like garbage. To make matters worse, the store manager and assistant manager our terrible to their employees, they verbally chastise them in front of customers. Really horribly buying experience, unfortunately my purchase is a payment plan so I will likely have to go in person several more times. Not looking forward to it, and may just allow my account to go to collections just so I don’t
Have to go in store.
DO NOT VISIT THIS STORE!

Their in-​store jeweler is terrible!
My (now) husband bought my engagement ring and wedding band set here. They sold him the beautiful ring set at a decent price, but as soon as he took it home, one of the diamonds fell out. He hadn’t even opened the bag yet. They fixed it with no problem and pressured him to buy insurance on it that cost almost as much as the ring itself, which he declined.
After he proposed, I had the ring for 3 days and another stone fell out! We took it back and asked them to fix it, which they did, but gave us a hard time again about not buying the insurance. When I picked up the ring for the final time, I had both the jeweler and the manager check all the diamonds to make sure they aren’t loose. I examined it again and there was a dent in the metal, the new diamond was smaller than the original, AND the band was bent. I took it to a friend of mine who is also a jeweler and he told me that it looks like the Daniel’s jeweler broke the band when he was sizing it, attempted to cover it up but left the outer stones loose and did not fix them in the first place when my husband took home the rings. My friend fixed 3 more loose stones that Daniel’s just told me were fine, and fixed all the other mistakes too.
Not going there again.
By the way, we never got the insurance because the jeweler didn’t even fix the ring right the first two times. I will not pay for them to «fix» it incorrectly again.

Bad exchange/​return policy. My husband bought me a charm bracelet that I did not like (wasn’t my style). Sold him a silver chain with gold charms for $ 325 which you can purchase the same cheap looking bracelet and birthstone charms from Walmart for ¼ of the price! He was trying to do something nice for me but got a little suckered by them, plus they sold him their terrible 29% credit card! Canceled that! We couldn’t get money back and we could only exchange if we purchased something 3 times the price of the bracelet. Really? $ 900 for bad jewelry. No thanks, so we decided to cut our losses and have the charms put on the bracelet for which they wanted $ 40 to do that. Wow. Would never shop there again, or recommend. A lesson for them… should have just given money back because when you don’t offer exceptional over the top service… you loose big in the end because word of mouth is everything.

Thank you for helping my fiancée select a beautiful engagement ring and helping him through the process (he didn’t know anything!). I was so startled to be proposed to. I absolutely love my gorgeous ring, I can’t stop staring! He told me he had a great experience working with you guys to pick the perfect ring for me. Thank you!

Great selection & amazing deals! Got something new & fixed some old damaged jewelry while we shopped. Staff was very sweet & patient! Only place I trust that isn’t pushy! The manager took great care of us Thank you!

The store manager Reema service is horrible. Talks down to employees in front of customers. TALKS down to customers. Lost my business

For Valentines Day my husband bought me a gem stone ring that I picked. The lady who helped us was super helpful and nice throughout the process. Rounding up our transaction, the lady asked if we wanted to purchase insurance for the ring, we declined because she said in her opinion, their rings were sturdy. I went to pick the ring up with my husband when it was ready a few weeks later. The gem fell off within the hour. Couldn’t find where the gem went. The gem didn’t fall off because it was loose, but, we noticed that the metal on it had broken off that holds the gem in place. Cheap ring! I have bought many other rings from other jewelers and none have had a gem or diamond fall off. Stay away from these poor metal craftsmen.

Amazing prices and great selection. I love coming to this store everyone is always so friendly and never pushed me into a sale I wasn’t comfortable with. I can’t imagine going anywhere else to buy jewelry.
I’ve mentioned to all my friends to come here and they’ve treated every one of them with the same excellent customer service. They are willing to work with you on the price and even offer credit.

I bought some gifts there last night, totally due to the fact that they were advertising «Buy One, Get One Free». Left the store, happy with my purchases, only to get a phone call about 45 minutes later saying «Whoops», they screwed up. Turns out the buy one get one free is all complicated for sale merchandise (which EVERYTHING in Daniel’s always is). So I had bought two items that were a little over a hundred bucks each. And had gotten two more of the identical items as my BOGO. Turns out I couldn’t do that because it’s «get any other fine jewelery item with an ORIGINAL retail ticket price equal to or less than the amount you paid». The original retail price was inflated to $ 249, so I wasn’t allowed to get the identical item. Wrap your head around that. It’s completely retarded. I kept repeating what she was saying over the phone back to her because I just could not believe how stupid it was and thought I must not be understanding. And why did she let me leave the store in the first place?! She said she was «entering the SKUs and noticed the problem». WTF?! Don’t stores normally do that BEFORE they give you the receipt and you leave? If it weren’t for the fact that they had to order two of them (they only had two in stock in the store to give me) I woulda said «Sucks for you».
And their prices are ridiculous to begin with. So they wanted me to come back in and pay the difference or select different items as my «one free». Uh no. Screw that. I needed the identical items because they were intended to be gifts for my bridesmaids. I literally only went because of the BOGO and because I have a credit account there, which I will now never use again. And I’m returning the shit today, I’ll go elsewhere for what I need. I googled the set after I got off the phone worth (because I was so completely flabbergasted by the «original retail price». They were sterling silver, not gold for chrissakes) and found the exact same thing at Sears for $ 89.