Dutton Motor Company

Service advisor Ted, made up for a painful experience with Paradise Cadillac. He was willing to take my appointment even though the dealership was busy. I made my appointment the following day however to avoid a wait, yet even with a 9:15 appointment I didn’t leave until 12:30. It was not a complete waste of my time but wish I would have gotten out at the original time set which was 1 hour and a half. Hopefully they are actively hiring new technicians as I assume this is the normal day struggle. Customer service was great they greet you at every turn, smiling faces and ice cold water. Coffee isn’t half bad either.

Drove out from Long Beach area … My husband and I are so glad we did… We found exactly what we were looking for White SRX Cadillac. GG are sales representative was excellent dealing with all of our transactions needs through finance with Gary and Travis… The Service manager Steve is wonderful very informative and very helpful… Morgan is so so sweet. … I will definitely be referring all of my friends and family to this wonderful family run establishment

Thank you Dutton MC for the 5star customer service and working with us. You helped us find the perfect vehicle for our growing family. Next time we purchase another car/​truck it will be from you! Special shout out to Dave, Christy, Gary, Travis and Candice. Your team rocks!

This place is amazing and Stephan did such a great job. After having a bad experience at another dealership Stephan and the staff there made it wonder and easy for us to buy our Tahoe! They worked with us on our trade in. We will be coming back to purchase a truck when my husband is ready. Thank you Dutton for treating us like family and for taking your time with us and getting us into our dream Tahoe! Stephan is amazing!

Recently purchased a used vehicle from Dutton and could not be happier with my purchase. First off when you walk into a high end dealer and let them know you are looking for a used car and still get the rockstar treatment, you are in the right place. The price was no haggle because it was aggressively priced from the beginning. The finance manager was very funny and friendly which helped take the sting out of a stressful situation. Even took care of a cosmetic issue two weeks after the purchase with no due bill. I know where I will be sending anyone who asks for a recommended car dealership and they will have all my business for years to come.

I’m giving them 4 stars because the oil change price for Synthetic could use some toning down some because across the street at Singh, The oil change cost $ 45 there with Synthetic and at Dutton, It cost me $ 80 with synthetic for an oil change. I’m satisfied with Dutton Cadillac service though. The service department did a very good job on the oil change on my grandmas 2004 Cadillac SRX and they told me the drain plug was stripped. I asked them to save the old one and they said ok and they did and they were right. The cashier was so chill and I chatted with her and Ed, the service advisor was so awesome and will use him again. Their service was so awesome but the oil change price for synthetic could use some toning down. Great service department:)

Amazing and smooth are the two words to describe my experience at Dutton Motor Company. From the time I saw the EXACT car I wanted on the website until the time I walked out of the dealership with the keys in my hand was the most pleasurable car buying experience I have ever had. Tim Carney the internet sales manager made my life so easy when it came to running numbers, negotiating a good deal, and ensuring I got the best deal possible. I live 90 MILES from the dealership so he made sure that everything was in place and ready to go so when I got there, there were no surprises. He explained ALL the details to me over the phone and answered any and all my questions throughout the entire process. He always followed up in a timely fashion and kept me updated on everything that was going on. It was a Friday when he told me that everything was ready to go and they waited at the dealership until I got there after work which was after closing hours to make sure that I drove off with the car I wanted that night. When I didn’t think that it could get any better, once I finished with Tim and went to financing to do that paperwork, Lizandro was GREAT! At this point, it was WAY after closing hours and he still had a smile on his face and answered any remaining questions and explained all the details in the paperwork (which was a lot). It was after 10pm at this point and he was very patient with me and made sure I was a satisfied customer. I LOVE MY NEW CADILLAC SRX, JUST THE WAY I WANTED IT AND I LOVE THE EXCEPTIONAL CUSTOMER SERVICE I RECEIVED FROM TIM AND LIZANDRO. DUTTON CADILLAC IS THE WAY TO GO!

I just want to say how pleased me and my wife are with the team at Dutton Motors. We started our day across the street at the Chevy dealer who treated us like garbage and tried to force us into a car we did not want. I thought a golden rule in sales was not to assume what your customer can afford.
We then met Ken at Dutton who was very patient and took the time to show my wife the Yukon (XL)‘s and explained everything even with our two crumb munchers running around. They didn’t have what she wanted on the lot but they found one at another dealer and Ken personally went and picked the vehicle up for us. Ken again took the time to make the numbers work for us and we are now the proud owners of a new Yukon XL SLT just in time for baby #3.
Dutton Motors 1 — Singh Chevy 0.

On Saturday, 4÷23÷16, I came into Dutton and I just have to say how displeased I am. I test drove two different vehicles and looked at the interior of a third. I decided on a particular 2013 Cadillac SRX that was advertised with the window sticker price for $ 22,790 and spent 35 minutes at this car (not including test drive) as Chris, our sales associate, went back and forth inside for keys, carfax, and other information. I questioned multiple times if this was right price and was repeatedly told yes, he went back inside multiple times to talk to Travis, and for 35 minutes he didn’t catch your company’s mistake. I told him I’m ready to purchase right now and drive it off the lot, only to then find out the price was actually listed at $ 31,000 and someone put the wrong price on the car. An error is one thing, but there was ABSOLUTELY NOTHING done to try to make it right and offer ANY discount off new sticker price. I waited 4 days to see if I would get a call to try to make it right and see if anything could be worked out, but I haven’t heard from anyone. This is the biggest bait & switch that I have ever seen. I am so disappointed in Dutton Motor Company.
I am a serious buyer and will be taking my business elsewhere, where it is appreciated.

First time at this Cadillac dealer and they were so nice great customer service thanks Bob! Now My Cadi Can Hit The Road

Just an update Steve and Travis are the used car managers, the called me and wanted to correct any issues that our car had. We’ll they came thru corrected all issues and we are happy customers. I’m glad they both stepped up for Dutton and we’re truly happy. So we give them 5 stars. If you’re looking for a car or truck see Travis or Steve first for new or used. Thank you both.

I highly recommend Dutton, they put me in my dream car with an affordable monthly payment… Thank you again Gigi, Travis and the rest of the incredible staff.

Came in to purchase a vehicle. Staff was courteous. Stephan was my sales associate he was honest and professional. Unfortunately the numbers were just a bit away to close the deal at the time. The truck I wanted to purchase was getting a lot of attention by other potential purchasers. Thanks anyways Dutton.

Awesome experience purchasing our SUV here. Bruce, Travis and the owner Woody were all SUPER helpful and very nice. It was a breath of fresh hair. Most dealerships are such a pleasure. We’ll definitely be back for our next car purchase!

Yet again a visit to the Auto Body Shop of Dutton Motors. Needed to get some touch up paint… called and spoke to Camille. As always she was professional not only that, she remembered me by name. I told her what I needed but didn’t have the vin number handy. so she took the time and looked it up. By the time I physically got to the shop she had the information I needed on a print out. I was able to take it to the parts department and within minutes I recieved the item, paid for it and on my way. The time it took was amazingly fast friendly and polite.
I have to mention the Auto Body Shop looked really good with its new face lift. Impressive and it shows that Dutton cares about the atmosphere not only for clients but there employees as well.
Camille Thanks again… and I hope you guys get that ice box that accommodates your needs.
Thank you Dutton for having great staff representing an outstanding product. I Believe it’s a Buick.

Have dealt with many dealerships. Dutton, hands down, was the best yet! Can’t say enough about Brian (in sales)…was a great help!

You can add me to the list of very satisfied customers! We knew pretty much exactly what we wanted, and we knew that Dutton had the exact car in stock. There were two different programs that we could use to get no-​haggle pricing on the car, and Candace helped to steer us to the best one. The pricing was exactly what we asked for based on one of the programs, so no complaints there!
Candace is really what made the experience though — she is thoughtful and knowledgeable — and she is NOT pushy; these are the things that endear a buyer to a dealership! Gary in finance was also very personable and he presented all of the extras in a nice professional way, even though we did not purchase any of them.
We had an opportunity to meet ‘Woody’ Dutton when we picked up the car, and he was also as nice as could be — he chatted with us for 10 minutes or so and I think that it is always nice if the owner of the business seems like he cares — and he did give that impression very genuinely.
If I were in the market again for a new Buick, Cadillac or GMC, I have no doubts that I would be very happy shopping with the fine folks at the Dutton Motor Company!

I have purchased many cars and never received the kind of service that I received from Jeff Steigner at Dutton of Riverside. He goes above and beyond to make sure you have the most amazing experience ever. Thanks Jeff you are the BEST!

Love this dealership, they are extremely friendly, and ensure customer happiness.
My sales person Stephan is the best!!! I have leased 2 vehicles through him, and have referred him to 3 of my friends.
Service department is always fast and on point. You will not be disappointed.
Give Dutton and Stephan a chance to earn your business and you too will be a customer for life.

I just bought a 2015 Cadillac Escalade. Candace was introduced by Rudy to handle our transactions. Candace was friendly in her service. Not so obnoxious like the sales people in Symes Pasadena. FYI, I just don’t understand why sales person of luxury brands has to be obnoxious. The selection in the dealer was not great. There was only one ESV on the lot, which I took home. I don’t think I got the best deal possible on the car but I do like the service starting from Rudy answering the phone to Candace offering the test drive. We got 2 complimentary key chains which were nice.
I would buy another Cadillac here but next time I Would probably spend more time negotiating.