Enterprise Rent-A-Car

I would give this location zero stars if I could. First off I made a reservation for a weekend special and whoever Jay is left a message for me to confirm my reservation. I called back to do so and lets just say his phone etiquette could be a whole lot better. He then proceeded to give me a bull excuse of why I need to contact another location. Anywho I did and when I explained what Jay had said, she said she never heard of that and proceeded to call him… twice… she said he kept hanging up her call. So long story short I ended cancelling plans due to this rude and lying employee.

The staff was very friendly and quick to get my vehicle. I don’t know why they only got a one star previously. They made the process easy knowing I was stressed out with my own car being out of order due to a collision I had that day.

During these hard times you would think that a company would want to keep a customer. especially one with a national contract who has a potential for paying thousands of dollars annually… no? am I wrong? well apparently Enterprise-​rent-​a-​car in Woodcrest also thinks I’m wrong. This is the second time I have done business with them through our national travel center, the first time was ok, nothing for me to rave about, this time… definitely worth writing about. I was picked up at home which was great, I arrived at the office to get the car and I was told I was taking an «intermediary car» first of all. what does that mean to me? so I said ok?, he give me a Yaris!!! I had requested a standard car… It’s supposed to be similar to a Honda accord, he proceeds to tell me that my «company» called in the am to make sure I got a smaller car. I am confused at this point not understanding why my companies ««national travel team» has time to contact this small business in Riverside, Ca. he further tells me that I can only have a quart of gas because that is policy.I.I explain to him that I have to drive 90 miles each way and a quart will not get me there and I really don’t see why I have to interrupt my commute to pump gas especially since I supposedly had a credit of ¾ tank gas from last rental. he proceeds to tell me «I don’t have it in my system you have to prove it». Honestly? by now I have been delayed at least 30 min. to get on the road leaving me just enough time to make it to my meeting 90 miles away. I contact the national travel center and let them know what happened and want to verify the type of car and the price charged to the account. Of course, they are confused and think I’m crazy, they contact enterprise and I am notified that my credit was suddenly «found» and I should bring the car back «empty» really? of course by now I had to stop and pump gas, and make sure I have enough to get to my destination and back. I returned the car again with ¾ tank full and he says «didn’t they tell you to bring it back empty». There was no apology, no let’s see how we can keep you as a customer, no «I messed up and gave you the wrong car because I just felt like it», and of course no «I just bluntly lied to you about your company calling in and changing the car because… whatever». At any rate the staff members name is Joe Alldis… I have now been directed by our national office to use an alternate rental car agency due to the inappropriateness of this staff member, policy, and office… this is too bad since again, during these difficult economic times a paying customer has the equivalence of survival, especially in business. otherwise, consider your business an expensive hobby! ;)