FedEx Office Print & Ship Center

Every time I try and call the phone rings and rings until I am hung up on. They don’t have the kiosks to help yourself nor do they have enough employees to help more than a customer at a time. Go to Staples.

Visited this location (despite negative reviews) this last week of March to ship a return of 3 items. The company who I was returning items to, emailed me 3 shipping labels. It was pretty straight forward, print them myself or take to a FedEx location where they would scan the Barcode from the email & take care of the rest. I brought the items in the original box opened in case they needed to be packed & sent a certain way, as per direction from the customer service rep I spoke with. I figured before sending it off, we would need to go thru its contents again or the Fedex clerk would verify items getting shipped like they do at UPS before boxing & sealing it up for shipment. NOT the case at this location. We walk in & are greeted by no one. 2 people, a guy & s girl come out of the back, both looking irritated. Definitely not a good vibe, apparently the girl was off because she just left, no greeting, nothing ~leaving us with the guy who after I explained why I was there, looked at me with such bewilderment as if he couldn’t help me, he even said «I don’t know». I advised him I had 3 shipping labels for 3 items being returned. I opened 1 of the emails to show him, he than took my cell phone, scanned it across the way, than said «ok»… suddenly he’s taping & sealing the box without verifying contents or allowing me to look over it 1 more time. As a result, the original packing label (which I may have needed to keep for my own records) got sent back to the company. I was baffled because I still had 2 more shipping labels & the receipt the FedEx clerk gave me listed «1» piece, he than moved on to the next customer. EXCUSE ME… I asked if that was right & all he said was «are they going to the same place?». Thankfully they were, but shouldn’t he have verified? Especially if the reputable company I was shipping items to does business with them? The box wasn’t even checked to ensure items were securely packed. This was THE WORSE Customer Service & I will not be back. I’ll go the extra distance to the University location or to the 1 by my work, who have consistently provided AMAZING SERVICE. I did not feel confidant leaving the items & knowing they were shipped properly.

I’m surprised this location doesn’t have more stars. My order was ready before it was supposed to be and the customer service was excellent. Louise was more than helpful. She was friendly, polite, professional and went above and beyond to help me make a poster for my sons birthday party. I will definitely be coming back to this location. Thank you Louise for your great customer service!

I had a package returned that cost a couple of hundred dollars to ship. It was undeliverable, not my fault, yet FedEx was not going to refund my money. The manager here, Maria, stepped-​in and made the refund possible. Thank you, Maria — that is great customer service!

Fast service, they were able to help me with my printing needs in a quick, timely manner. I got a custom print in color and laminated in about 5 minutes.
Just came from another big office store down the street with horrible service and I was pleasantly surprised at how quick I was in and out of FedEx office
I will return if I ever have any office/​printing needs

Got the best service ever! Maria was so helpful and pleasant. I will defiantly be returning when she’s there. Thank you for for such an amazing experience.
–and they’re HALF the price of staples prints.

I had horrible customer service here ! Christy was so rude messed up my printing job 3times& had to reimburse us 3xs & then proceeded to tell us «I can’t help you anymore» & didn’t offer anyone else to help us … I’ve NEVER been told that before. She then left us and ignored us ! Thank god for Wesley; he was there to save the day.

Some workers here are unfortunately incompetent at doing their job. Simple tasks take the longest time to do. They don’t have a sense of urgency when the line gets long. RE-​TRAIN these people please! Or hire people who actually wants and needs the job who will do a good job.

I am speechless at the level of «customer service» I received at this location. Extremely rude and abrupt. I walked in and was not even greeted. When I finally mentioned my request (which was a bit difficult) the staff member rolled her eyes and stated «I ain’t even sure we could do that» she then walked away into the back. After 15 minutes of not seeing anyone, I left.

Do not come here the employes are rude. One of the cashiers was talking really bad about her boss in front of everyone. I would rather drive across town to get better service

The workers here are rude as heck !!
They don’t acknowledge you when you come in, when you try to get help they act like they are busy taping up a package. So my mother and I went to line up where u check out and pay so we would get help. They answer everything so rudely with an attitude then walk away like they are busy. When I ask again to help me look for the correct supplies she points and then walk back laughing.

Went in for simple lamination the girl seemed too busy to help me there were 3 other people working only 2 other people in the store very short and rude customer service obviously not key here! I didn’t get her name it was covered…(hmmmmm)
Next time driving farther for the service.

Such a bad service. The girl was so rude. When the return bar code didn’t work, she just said call the fedex and skipped to the next guy behind me. Shouldn’t she be taking care of that? And plus the line is long when there’s only one worker. This place blows. I just had to drive 6 miles longer just to avoid this place. Oh by the way the time I went was around 1 PM on tuesday

I will only come here when I absolutely have no other choice. And unfortunately, I did so 2x already with same experience. Soooo SLOWWWW and soooo expensive. Ugh.

All I needed to do was fax something, it should have taken 2 minutes but because the lady didn’t know what she was doing it took forever.

I printed my business cards there and Bryan provided me with a great customer service. He patiently helped me with the design and he instantly printed and cut the business cards, all 250 of them! I would highly recommend Bryan for all your FedEx orders.

FedEx Office Print & Ship Center located in Moreno Valley, off Day st. This place is in the same shopping center as Best Buy, El Polo Loco, Great Clips, and so forth.
Before I came in, I already knew what I wanted to do. Print, Fax, & Leave.
Print part was simple, no problem at all. Hardly any wait at all.
Now faxing, oh me oh my. I probably waited about 20 mins just to finally fax something, not only that, the lady at the counter was sorta rude to me too. I just brushed it off, did my fax, and paid the man at the counter.
I’ll stick to the FedEx Office in Poway.

If you want anything done here that relates to printing or what I assumed (till now) Kinkos-​FedEx were skilled and experts at, avoid this location at all costs.
I needed a booklet printed and binded. Simple enough. Yet the one staff member present was only apparently trained in shipping rather than what they call production. What happened? I had to walk her through the steps on how to download, open and print a PDF. Ultimately, I spent 1 hour where it should of taken 15 minutes.
The fault does not lie on the staff member but on the management who value cost minimization over the customer experience.
Management. shame on you.

I am from out of town and have been to this location twice in the last 8 months due to losing my Dad, then my Mom. Bryan helped my put together a collage of pictures and also printed cards for my folks Masses. He did an outstanding job and had the collage posters and cards ready quickly. We were treated with kindness and professionalism here which we appreciated given the situation. I would highly recommend this office for all your FedEx Kinko’s needs.

Came here because I needed to get my book binded. My classmates told me that I could get mine done here because they had gotten theirs done. I came here and i dropped off my book with the guys behind the counter. He was so nice. He started on binding my book but then people started coming in and he had to help them so he said to leave my number and he will call me when it was done. I was OK with thing because i needed to go to joanne anyways. I went to michaels, joanne, and marshalls. I came back and he was not done because people just kept coming so he got busy. When I came in to check he started on binding my book again. and he finished it for me. For the binding and covers it cost me only about 5 bucks.