JCPenney

Twice now I’ve had my hair cut at JC Penney’s salon…2 weeks ago in Orange County, today at Galleria At Tyler. I’m not an experienced hair cutter but even I can do better! Nobody regarded what I wanted… it was what they, the stylist wanted… which, on me, looks horrible! I’m just so fed up trying to get a decent hair cut! Seems to me I shouldn’t have been charged! Well, I was able to get my money back on second haircut. I went home and recut my own hair and got compliments… guess I should have cut it in the first place!

heres a tip wen your using cupons at this store… ask first for the price withow the discount… and never said that you have a cupon on the beinning of the transaction… i chek one of my receipts and saids. 10 dll discount plied. and wen i do the math theres no discount at all…

Never go to JC Penny optical at Tyler. They can’t get anything right and they will say one thing while they do another. Save yourself the headache. Never go to this optical store for any needs. Trying to help you save yourself from a cluster.

Just got back home from Sephora at JCPenny’s and I realized when I looked at the receipt that the cashier had hit one item twice which I find very unprofessional. I don’t feel like it’s worth the gas money to go back and get 7 $, it’s very unfortunate that this happened. I’m a student and I pretty much need to save all of my money. When I finally can get the stuff that I need, they rip me off. However I was very well treated and Heather helped find the stuff that I needed, she’s very sweet and you should definitely ask her for help if you go there.

Always have a good sale! The plus size clothing options for woman don’t always fit like they should (torrid or lane Bryant or city chic is better Tailored for plus size) but it is cheaper and I can say get a good deal on outfits for my husband.

Slowest cashiers EVER!!! Unless you have 30+ minutes to spare with only three people in front of you don’t bother wasting your time. And if you have a coupon be careful the cashier that helped me (finally) just decided she wasn’t going to accept it bc it was a mobile coupon.

We have been going here several years for my kids and husbands glasses. It is very very small with little selection. However it is popular styles and some name brands at a discounted rate.
On two separate occasions, glasses were broken. And of course at night, and as it would be, a weekend. Generally at the high end optical location we use to go to for many years in Corona, No. Main Street, we would have been told make an appointment, and wait for a week and a half for replacement. Big here. Both times I called, greeted by a friendly helpful person and ordered over the phone exact same RX and frame and they were ready for pickup within 3 days! With a Discount!
Now, they can be busy, and without an appointment will wait.
If you have kids with glasses as I have 2, every year they have a back to school special $ 25.00 frames and lenses! I stock up! Kids play hard and plastic breaks.

–5 stars. Jc penny salon. . If I could give a negative score I would. Don’t get your hair done here!!!
The front reception Quoted my mother a special for $ 60 for color high lights and a cut. If it sounds to good to be true well it is.
The stylist was dying her hair with a few highlights did not put any toner in my mothers hair. So end results horrible. Brassy reddish orange hair. To top it off so damaged were some of her hair was falling out. Her hair felt gummy and nasty.
She went to go pay and the stylist rang her up for $ 110.00. My mom already upset in tears said what I did not even get a hair cut let alone a trim u priced me for $ 60. They lady told her who told you that? Your reception should be properly trained. Bad horrible customer service!!! The lady ended up taking only 10% off. WOW really. My mom has to walk around with her hair like that. How can they take advantage of people?! She was better going to a cosmetology training school. At least there are supervised by professionals.
I called the salon right after my mom called me but the lady who answered said the reason why my mothers hair look like that is because she dyes her hair with store box dyes. I said my hair was black and I went to platinum. My hair has never felt gummy or slimy. Sorry excuse. She did not want to take ownership that she did not know what she is doing. I ask to speaker to her manager but unfortunately I have to call back to speak with Stephane tomorrow. I hope she can be helpful. They need better service with professional stylist.
I would post a picture of what the outcome was but my mother is to embarrass to take one.
This was my first negative review. I hope my last. I try to see the positive outcome or reasoning but I’m dumbfounded.

Wow, now I know why no one shops here. They have the worst customer service ever. I’m a really easy going person so it takes a lot to peeve me. Let’s say that jcpenney made the impossible… possible. I happen to have a cup that was nearly empty and asked a cashier if she had a trash can. She said yes and asked if I had any liquid in it. I told her there was some and she replied that I would have to go out of the store and use one of those trash cans. Mind you, I also had clothing in my arms that I wanted to try on and she clearly saw that. She didn’t even offer to hold my clothes at the register for me, I had to ask her after she went back to ignoring me. That was just the first event.
Ugh, I’m getting annoyed just writing this review since I have to think back to the horrible service. The final straw for my family and I was the floor assistance. My mother found a dress that fit her perfectly, but it was missing the belt. I asked a floor assistant if she could locate the same dress with a belt. She found a whole rack and we had the final size 8. I asked her if we could just take the belt from one of the dresses and she replied no to that because it would «unbalance» the dresses. She said she couldn’t take the belt off another dress because then that dress wouldn’t have a belt. I’m sorry, but you already have an imbalance in your dress to belt ratio. If you remove the belt and it’s still on the same product, you’re still in the same predicament. How is it so hard to just give us the belt? She then told me to go by the fitting rooms as if I know everyone that works there and find someone named Lori that could help me further. I have no idea how someone can help me further over a missing belt aside from a discount. Oh no, the whole point was to just get even more annoyed and waste more time apparently. Lori wasn’t there so the same associate went back to the employee only section and started digging through a giant bag of belts. They handed us a damaged and kinked belt for the dress because it was silver like the original. Way to add salt to the wound jcpenney! It’s rare for us to find clothing my mom loves and that also fit her well… I really wanted to get this dress for her but all things considered, we will take our business elsewhere.

Terrible service by the shoe department personnel. I asked for a shoe size and the lady asked me to give her a second. Which I was fine with since they’re short on personnel. She kept walking by getting other people shoes. I noticed other customers waiting by the cashier getting their shoes. I finally asked if I had to make a line to get a shoes size. She responds with, «yes you do, we’re short on people.» It would have been nice had she told me from the beginning. However, the cashier at the clothing department was very helpful and nice.

There is a young man working at the Riverside Galleria JC Penney store who came to my Mother’s rescue! We believe his name is Anthony.
My Mom and I were going down the escalator, and she froze. She had insisted I go down in front of her; all I could do was look up and looking at her I felt helpless. I yelled up, can someone please help her? I was just about to run around to corner and make my way back up to get her. A very nice young man walked up and told her to take his hand and he would help her. She did, and with his help she made it back down! We can’t thank him enough. No more escalator’s for her…

Standing at the counter for 5 min right in front of the guy! So, he was helping a couple but he looked right at me and never acknowledged me. So weird, isn’t it common sense to say be with u in a minute or even just hello??? This review is based on my visit to this particular JCP several times. Always sucky service, many times messy displays. Dressing rooms are unkempt and falling apart. Ugh! Please take some pride in ur establishment! Anyway, I do keep coming here cuz they have good sales sometimes :) but it’s so depressing in here! Oh my goodness! The cashier ladies upstairs just started bickering in front of a long line of customers!

I really hate that I get giftcards from the grandmas from here. Their clothes look like they’ve been washed already and their selection is terrible. I have yet to come across a friendly sales associate. Try to use a coupon and they act like you are taking money out of their own pockets. They’re so rude!

This one star is for the horrible customer service I received at the sephora here. The heavy set red haired woman with doc martens was extremely rude to me. She ignored me and treated me like I was trash. I came to this after coming from the other sephora located inside the mall where I was falsely accused of stealing. I know I’m not the only one who had had issue with this. I really hope something is done to change the way they treat customers cause it is not right. I have NEVER had an experience this upsetting at any other store in my life. I work retail and I am very understanding but this is just people being downright terrible

This Penney’s is awful!
1. Sephora inside JCP — ABSOLUTELY TERRIBLE! I visited on a Sunday evening and most of their makeup was sold out. I specifically wanted an OCC lip tar and they only had three or four colors in stock out of the whole display. On top of that, even the testers were missing! I only came to this location because I received a JCP gift card for Christmas, but I’d rather pay cash than use the gift card if I have to deal with long lines, empty shelves and annoying employees. There’s one who talks like a valley girl who literally calls you gorgeous or beautiful in EVERY sentence. «Okay, gorgeous, slide your card. Thanks, beautiful. Here’s your receipt, gorgeous!» No. Just stop.
2. Their lines at the registers are insanely long. We waited over 30 minutes in line and we were only fourth in line! Three people in a row had items without tags or items that were missing a piece. How does that even happen?
3. Pricing — They’re much like Kohls in that they jack up the «suggested price» so they can claim to save you more. We bought a pair of PJs on «clearance» for $ 20 that were «originally» $ 50. Yeah, right. They weren’t even a name brand!

This sephora is terrible! They wasted a whole hour trying to do an exchange and then they forgot to give me my 20% off! The guy even asked oh you want 20% off? Lol yes what do you think? Never coming back to this sephora again

JC Penny’s has had its ups and downs over the past few years, what with its unfortunate corporate decisions as to pricing structure and the like. But honestly, its always been one of the wife’s favorite places to shop. After the San Bernardino location pulled out of the Carousel Mall, this location became the closest one around — until the one in Redlands’ Citrus Plaza opened up.
I have to say — its still one of our favorite locations. This location, nestled as one of the Tyler Galleria’s anchor stores, is situated right at the middle point of the mall. Which is kinda nice since the Galleria’s more pricier anchor stores (Macy’s and Nordstrom’s) are on either end.
This JC Penny’s is pretty big. It spans two stories. Its one of the few locations left with an optical boutique, which I’ve used a couple times to buy glasses at fairly affordable prices. For the girly girls out there, it has both a salon and a rather large «Sephora Island».as I call it. Something I myself appreciate is they have a fairly nice Big and Tall section. I’m a bit of a. shall we say… husky man. Clothes that fit my body frame well aren’t the easiest to find, especially ones that have decent fashion and priced reasonably. JC Penny’s even has its own line of clothes for us big guys called «The Foundry» that I really like.
Of course, if you can’t find the color and style you’re looking for, you can usually find it in their catalogue. You can have the merchandise mailed to you, or pick it up here. Customer Service here has usually been helpful. Nothing super spectacular but we’ve yet to find a rude person here. The cashiers tend to be friendly and helpful, which is always appreciated.
Overall — their prices can range from reasonable to pricey. There are usually ample sales going on, or sales racks of clothes here and there, to find what you’re looking for. I do wish the shoes section was a bit more diverse in their offerings and reasonable in their prices. Seriously… WalMart has a better selection of everyday shows at far better prices. Also — sometimes finding the shoe you like in the right size can take some time, and many rounds of the clerk going to the back to find the shoe right for you.
Still and all, the wife and I like going in here and strolling about and perusing this location when we are in the area. Its worth a visit, especially if you know what you are looking for. You might pay a little more, but the quality of the items they sell tends to be worth it. Take advantage of sales here just like any other place. A solid 4 stars.

This review is just for the portraits.
I took my family here for our Christmas pictures. The people working the front were super pushy. Even when picking backgrounds. I live in Southern California I’m not really interested in a snowy background… but she «knew better». I told her no thank you and picked what I wanted. The photographer was okay. She was constantly hiding the computer screen with the pictures and deleting stuff. It took forever for us to view our photos and as soon as I sat down I knew why… they were super pushy on packages and seriously did not take no for an answer. I just wanted a CD, no pictures and it took over 30 minutes of telling the girl «no» to every package to get what I wanted.
It took a week to get a CD with my pictures.
I’d say they did a less than okay job. They did not coach anyone to put our chins up or shoulders back so some photos are useless and on a few you can see where the background ends.
The place is clean and props are cute. The employees are for the most part cocky jerks.

There is a lady who looks like she’s in charge of the Sephora store inside this JC Penney location who seems friendly enough, but in reality, she keeps her eyes on you as though you are about to steal something. I don’t know. I can’t explain it. It just seems like both times I came, she seemed to have a problem.
She also refused a return I was trying to make despite the fact that I had the receipt, and the products were bought no more than 2 ½ weeks ago from another JC Penney Sephora location. the brand was Lancome, which they happen to NOT carry at this location. I would think that they should still honor the return bec I had bought it from the same company… just bizarre. I am contemplating on calling to speak to a manager to see the store policy on returning items that another location may not carry. I hate going that route, but it might be worth the trouble on this one.

The pricing structure here, though advertised to be very simple, is so very complicated and at times misleading. We have learned not to get too attached to anything unless we are good paying the highest marked price for it (there are often two or three prices on every item) or until we get it to the cash register to get the REAL price and decide then. I’m pretty sure there’s a law somewhere that states that if an item is advertised for a price, even if it’s in error on the part of the store, that they must honor it, but I’m not sure if that applies to all retailers, and often times it isn’t worth arguing over a few bucks. Frustrating, nonetheless.
Love that there is a sephora inside, and like the selection of clothes and housewares. I’ll go back, but I’ll grumble about it.