Kmart

Every time I come here it’s a 20 min wait in line for 2 people I only come here cause I have too

Slowest customer service anywhere. There is never enough registers open. The prices aren’t even competitive. I don’t even know how this store remains open. Kmart sure has gone downhill but this one is the worst one around. Store is fairly clean and stocked but it’s almost impossible to get a cart around some aisles.

I wish I could put negative stars. Slowest customer service ever. I have literally been standing in this line long enough to make me want to write a bad review and I am a very patient person. The cashier does not know what she is doing, on top of that she’s flirting and laughing it up with the mom and son at the cash register. Now I remember why I don’t come to K-​Mart. Worst place ever. At least Walmart they get you out fast.

They need to tear this store down and do target… worst customer service… pricing is really bad no prices anywhere… weights and measures need to check on them…

Kmart is very organized but lines suck there a lot of employees roaming the store but only ½ at register with long lines

Went in to get a gift for my husband. They didn’t have many ballon options but they had one huge happy birthday balloon I wanted, it was a little deflated so I ask a gentlemen for help and he went out of His way to put more air in it for me which was so awesome of him! Then I walked around to the tool section to browse for ideas on what to get my husband and the air vent blew the balloon right into the corner of my card and popped it, so I squeezed it together to prevent any more air from coming out and walked over to the electronic section and a lady was more then happy to help me tape it up hahaha I believe the mans name that helped me was Alejandro and I didn’t catch the woman’s name at the electronics section but I received the best over the top customer service from them. They were amazing! That you for saving my balloon! I love this Kmart!

I have lived in Riverside my whole life, unfortunately, so I have been coming here for 30+years, but only when I’ve had to. It’s only gotten worse and worse and worse. The customer service is terrible!!! They always harass me about their discount card. If I say no, they go on and on about it. Ugh. I had one, but all it got me were endless emails and coupons I couldn’t use. No one wants to help if you ask, the manager has ignored me on numerous occasions and no one is around when you need them or they try to find someone else to help you…
Whenever I go to buy something either there are no price tags or shelf labels, they are out of stock, its way over priced or the item rings up differently! It never fails. The items are very low quality, sales are not good, just a bunch of crap. The store looks and feels cheap and depressing. And it’s always dirty, messy and smells weird! I avoid this place at all costs unless I’m just feeling lazy and not wanting to drive anywhere. I really dont know how this place manages to stay open. It baffles me. Close down, start over. Please. Sears wasn’t helpful. Bring Target in already. They are cheaper, cleaner, have hood quality products and did I mention CHEAPER?!

Aleeshia C. In Customer Service is so awesome. She spent over 45 minutes on the phone today trying to find pair of shoes I’ve been trying to find at other Kmart stores. Even when the other Kmarts hung up on her 5 times she was diligent in finding a store that had the shoes I wanted in stock. Finally asked for a manager and located them in Fontana.
Thank you for your efforts and diligence. I got the shoes!!! You went way beyond what others have done in the past. You truly deserve 5 stars for your customer service.

This specific Kmart had HORRIBLE customer service. I went to Kmart on Arlington to lease a washer. So we went and they didnt have it in stock, so they called this Kmart and they did have it in stock. So they gave them our name and told them we were arriving in 30 mins. We went to this Kmart on Limonite and the lady at customer service, Kym, was totally oblivious about the situation. She said there wasn’t any washer on hold for us, even though we gave them our name and had the lease receipt. She gave us no help whatsoever. So she sent us to electronics and the man there, Dwane, seemed clueless about it as well. So we had to redo the lease, and we went with him to check if they had it and they had 4 of them out! I don’t know why it was soooooo hard to check us out. And we told him nevermind because they took a ridiculous amount of time just to get it, and he gave us an attitude like «just hold on a minute.» He didn’t say it nicely at all he said it like we were an inconvenience to him. Soo we are never going to buy anything at thus specific kmart again. I wish there was an option of not puttina any star rating!

I was there today and one of the cashiers didnt know nothing about return policys. And was super rude to my boyfriend and to me. Rolling her eyes and not even smiling or asked if we found everything okay. I hate Kmart. But I only go there when Im nearby for little things. Their electronic department is poorly stocked and the store is dirty.

Wow… after reading the other reviews on here, I must say I am surprised… could it be that maybe your experience was bad, because of your bad attitude? Who knows…
This review is for John… back in the electronics department. My wife and I have been wanting to get a flat screen tv now for the past couple of months, but since money was tight, we never got around to it. We asked John about the lease to own program… he said…“do you have ID?” I says yup… runs a quick credit check… and bam! APPROVED!!!
Very nice guy, answered all my questions, and was extremely helpful!!! Keep up the good work John… I come to this kmart every sunday because they can cash my employment check as well… I have nothing bad to say about this place… they have been top notch legit… since day one… Thank you guys!

I’m still pretty amused about my experience here tonight.
I forgot my gym towel, so I walked over to kmart and decided to get a couple of towels. The purple one was 8.99 and the brown one was 5.99. When I get up to pay, the tag for the brown one is missing. The cashier told me he needed to get the code for the towel, and I told him that it wasn’t a problem.
He walks over to customer service, then comes back and decides to just scan the more expensive purple towel a second time. «That’ll be $ 19.77,» he tells me. I say that they’re not both 8.99 and he told me he just scanned the other towel and I would have to wait 30 minutes if I wanted the correct price on the brown one. I smiled and asked, «would it just be easier if I didn’t buy these?» and he smiles and says «maybe, yeah.» so I put my $ 20 back in my wallet and said «see ya!»
I’m amused that he thought I wasn’t going to notice this or care about it. I know things like this can be a real inconvenience sometimes and I sympathize with the employees… but I also didn’t want the towels all that bad to wait around for the correct price OR pay 3 extra dollars ;)
I’m sort of glad that I didn’t buy them, because I have bought a towel here before that started falling apart after a few washes. Also, I’ve bought pillow cases and underwear here and those started falling apart quickly as well. The quality just isn’t there. For all other general purchases, I would just go to Target, Walmart, Kohl’s, etc…

Worst Store EVER!
Not only is it in Riverside, but the service sucks balls.

This Kmart really shouldn’t have any stars. The customer service is the worst. I had ordered items for an in store pick up and when I went in to get my items they were not ready. I asked for a manager and all of a sudden everyone went into hiding. I waited 30 min to speak to Jose (manager). Meanwhile a employee told me I had to go get my stuff that I had ordered and paid for. It was irritating. We ran into the manager in an isle and we asked for his help and he was too busy with other customers. I didn’t see anyone else around. As we searched for my stuff Jose cancelled my order and told me I had to pay for it at the front after I had already paid thru PayPal. When I told him that’s not what I wanted he looked at me in disbelief. I was shocked and totally disappointed with the customer service. He acted as if it was all my fault they dropped the ball. DO NOT SHOP HERE! Especially if you need customer service. All should be retrained.