Michaels

This is a little bit of a late review, but just before Christmas I had an interesting experience here. My father-​in-​law passed away unexpectedly in October and I had decided to do something special for my husband for Christmas. I had my father-​in-​laws dirt bike jersey framed in a shadowbox for him. This turned out to be a lot harder for me to do than I anticipated, not because of any mishaps with the service but because I couldn’t bring myself to part with the jersey. I cried like an idiot at the service counter, while clutching onto the jersey when I was told that I would need to leave it there for a few hours (I was told this usually would take days but they were rushing it for me so I wouldn’t have to leave it overnight). I was handed tissues and was asked about my father-​in-​law so that they could know him a little before taking the jersey. I was absolutely touched with the compassion I experienced here. I know it was busy because of the holidays, but they took the time to help me be as comfortable as possible. I believe the mans name was Trevor? And the nice lady I think was Erica, but I know she was possibly a manager. I hope that these two see this and know that their service absolutely is appreciated! My husband LOVED the gift and cried when he opened it. YOU DID AN AMAZING JOB AND I CANNOT THANK YOU ENOUGH!

Michaels is of course a good craft store with good coupons. However the service at this Michaels is not so great. The store is completely under staffed. The employees themselves are great however it has poor management to let the lines get so long and allow people to be wondering around for help. I had to help another lady find all her items because no one was around to help her.

Love the associate named Hayo. He offers a great wealth of knowledge and will really help you with your project. I meant to write a five star on his service pre– Halloween and I saw him today so here’s this post. I think he is what makes Michaels great. I’m sure there are many associates like him but he has wowed me each time I shop here.

Yo I was shopping at this Michaels yesterday to get some shit to screen print some shirts and my homegirl Erika hooked me up fat when I got to her check out stand. She saved me a shit ton of money and was like,‘you’re welcome’ all sassy n what not but I like a woman who is assertive and can hold it down like that. Much love and respect Erika, I hope you get a raise off of this

I usually love going into michaels but not today. I was having a really good time browsing and shopping until I reached the register. The cashier was rude from the start. Then I asked her a question about a sale price because the sign read take an additional 50% off the marked down price and she answered me as if I was stupid and couldn’t read. When I told her that’s what it said she got mad at me for even asking. NEVER!!! SO RUDE!!! I was even going to take my daughter to take this craft classes in the summer but forget it.

Normally I don’t give out five stars to any one, reserving that last one for who goes above and beyond all expiation of what customer service should be. And today I found that in Laura at Michael’s craft on Magnolia in Riverside. Both my mother and I, disabled, over 50, and about to pass out from the over 100 degrees outside, were offered a wheelchair for mom, wet paper towels, and a chair for me. After we caught our breath, Laura took us to the department we needed and set up the chair for me while she did the leg work, she did not leave us except to get more paper towels. At the check out everyone was kind and cheerful and helped us out to our car when I was finished checking out. So in this unhappy world of hurry up to get no where fast, this store went above and beyond to make two old ladies find everything they needed in a welcoming, friendly manner on the hottest day of the year so far. Thank you Laura for making us feel special. Also a shout out to Nick who was all that and more with his customer service on the phone answering my questions before I arrived, we wish we could have met you but your shift ended before we made it to the store. The only downside was the people in the parking lot because of all the construction we had to park so far away.

Everytime I need help with one of my projects, Danielle always goes above and beyond to help me find what I need. The store is a little stuffy, and sometimes the employees look a little disgruntled. Overall, I love all the sales and the variety of merchandise they have to offer at this location!

As far as their products go, I give this location a higher rating. They have a much bigger and better selection than my local michaels store. They should label the aisles though because you could be searching forever for what you need.

I haven’t had a bad experience in this Michael’s. The staff is very friendly and helpful and I usually find what I’m looking for.

I went to Michaels today to buy a Xmas wreath. The wreath was in an area that said
60% off. The clerk called the manager Laura and asked her if she could adjust the price that was on the sign. She walked away and never came back. The cashier called her and Laura said she would not honor the price. She was very unprofessional and rude. I think as a manager you should know how to treat your customer.

This store has a very confusing layout, but doesn’t every Michael’s? Also, sometimes the Discounts advertised don’t match the product stickers, so double check when being rung up.

I have never written a review before, but I made an account just to write this. As far as the crafts go this place is awesome, always have sales & always stocked. Like another lady said this is the place to go to if u need no help at all! The customer service is HORRIBLE. The workers are so freaking rude. I asked a girl if she could help me open the spray paint lock and she was putting stuff Away and completely ignored me as I was talking to her until she walked away and said «hold on ok» then told some manager lookin chick I needed spray paint and the lady literally looked up at me, and SIGHED. Not one word or smile as I was trying to be polite. When I had questions she gave me attitude and was of NO HELP, very rude lady.
Another time I went with my mother in law and there was a huge line, she was returning something that didn’t have a tag, they weren’t helpful and the teller interrupted her as she was talking to call the manager, who came over and told my mother inlaw to go find the product in the store, when she left behind her back the manager accused her of lying and questioned why she would want to return anyways. I don’t think they realized we were together since we paid seperatly. Then as she came back with the product they realize she was being truthful and WOW their attitude changed from being disrespectful and rude to just flat out fake as hell. HORRIBLE place to get help and I advice you have as minimal contact with the workers as possible

Overpriced. Understaffed. Be prepared to wait 15+mins in line to check out. Ex: 3m painters tape at michaels is $ 10. Same product at target is $ 3.50.
Has only 2 cashiers with a line of at least 10+ customers each time I’ve went

The one place to get all the cool parts for your next crafting projects. I needed some snaps and snap Angel for a vest.

I don’t usually write reviews about stores but I was really upset on how I was treated here today. I’m 7 months pregnant going into the store to buy a few things but first I wanted to use the restroom. I walk in and see this associate that was this older looking white lady with blond hair and asked where the restrooms were. She gives me this look and says «Are you going to buy something?» I tell her yes and she stares at me for a couple seconds and says «are you sure?» I again tell her yes and she then says ok and shows me where there at. She could not have been more rude. I was trying to look for her again to get her name but I didn’t and just left. And I did have every intention on buying a few things but I can go to target and get them there.

I love going to this store at the end of each season and holiday. You can get amazing deals at 70% off or more. I also come here once a month to take advantage of their coupons. I downloaded the app so i can just show it at the store. I’ve never had a bad experience here. They always have unique ideas in their flower area and they have a good selection of different things.

It’s a hit or miss with this Micahel’s. I’ve had experiences where the employees were rude, but also fair amount of times when they are very helpful. And, what I mean by rude is, the cashier ringing me up, talking to another employee across the room about personal, non-Michael’s related things.
Their store is not well maintained. I often have to search the bins to find the merchandise I need because they do not stock their shelves.
I used to come here 3 – 5 times a week, but I actually stopped coming here as often because I can’t find the items I need or it’s not worth the hassle.

I love Michaels stores, but I share the opinion of Shalene, another Unilocal reviewer, who said this place needs a little work. The layout is not logical and doesn’t flow. Also, I’ve been to other, even smaller stores, that had more stock and a wider selection than this one.
I wasn’t asked once by an Associate if I needed assistance the entire half hour I was there, when it was obvious I needed help figuring out their store layout to find what I wanted.
To be fair to all Michaels stores, I want to stress that my poor rating is for THIS store only.

I remember when this location was over by the 91 freeway on Adams. I’ll skip the part where I worked there for a few days and because they did not give me a back brace I messed up my back so 20 years later it STILL hurts… It sucked over there, and…
OK, fast forward to 2014. It sucks here too.
In a pinch, I just HAD to go get me some Smash Book brand products since I am behind on my scrap book crafting supply trends, and while I get that Smash Books are like 1.5 years old by now, (omg soooo old!!!) their selection was… Mehhhhhh… You’ll find similar and BETTER Smash-​like products in the same area, check those out, they are cooler than Smash Book stuff. :) I forget the brand, but you’ll find them…
Spoiler: Smash books are just scrap books but are a branded product line which is already made better by other companies.
But their crafting supplies are always junky looking. Sale items always gone, people testing colored pens everywhere and their sale isle always looks worse than Salvation Army on half price day.
Cashiers are sometimes surly here, wait times long, and I think stubbing my toe is a little bit better than shopping here.
BUT if you HAVE to get some basic craft supplies because you need to use fat felt tip glitter pens to sign that get well card for your visually impaired friend, then this place will work in a pinch.

If you don’t know, I’m an art teacher — so I find myself here a lot when I need to quickly find some supplies for my classroom.
One of things that I’ve noticed about this location is that they always seem understaffed. Don’t quote me here, but I would say that on average, there are only 5 employees per shift: 2 at the register, a manager in the back somewhere, and two out on the floor. The registers are usually backed up with 4 or more customers waiting in line and it’s almost impossible to find someone to help out on the floor.
However, when I DO get a hold of someone, they’re very friendly and attentive to my questions or requests.
I come to this location by default, only because it’s conveniently located next to Frostbites. And while this Michaels has the necessities, I am sure that they can tidy up the interior and hire a few more staff members.