Mom Dad & Me

I purchased a dress for my daughter’s baptism at this store on September 10, 2015. It was for my daughter’s baptism which took place on Sep. 12. The night before she was to wear it I unbagged it and discover it had the sensor on it. I call them twice and tell them about it, I even tell them that I have to drive 1 hour to get there and never received a call back from the manager. I had to personally go to the store and tell them what was going on. Mind you that this dress was not used because of their negligence. I had to run and buy another dress for my daughter the morning of the event. Their store policy states no returns or exchanges which I totally understand but it was their fault I didn’t use the dress because it still had the sensor on it. You expect that when you buy something it’s good to use right away. I went to the store and all they could say was No returns even if it was their fault. They inspected the dress and saw that it was unused. The cashier even later accused me of putting the sensor there saying that the alarm would have gone off if it did have the sensor. They said they checked the cameras and saw that she took the sensor off which is obviously b.s. Obviously their sensors are off and do not work because when I walked back in with the dress the alarms didnt go off. They took the sensor off the dress and asked me if I wanted it back. Like are you kidding me? They expected me to leave without the dress and a return of my money! The manager Jenna just left me talking and walked away and let the cashier try to handle her mistake. When I purchased this dress two cashiers bagged the dress together and they both didnt figure that they should have taken the sensor off. Now Im out $ 65 and have an useless dress in my closet. This store has the worse customer service ever, not even apologetic and instead get defensive on you. Im never going to buy at this store again and I recommend you dont either.

I purchased a dress for my daughter and spent extra money to add removable straps so it would cover bra straps and when we picked it up the straps were just 2 strips of fabric too thin and placed wrong that it served no purpose. I was very dissapointed. Ive purchased from many dress shops and always had alterations that were a much better quality than this awful place. When I tried to talk to the asian gentleman about it he immediately became defensive and blamed it on us not understanding how the straps are placed and we were unrealistic. Its straps dude… not rocket science! We had no time for them to correct it and to be honest i doubt it would have made a difference… and he said thats all they could do. No refund. not even for $ 20 of alterations. Theyd rather lose a customer and gey a terrible review than make it right… and he had the worst customer service ever. He argued and told me «im sorry you feel victimized». I never even said that! He was a total jerk. I will NEVER shop at this store again, if nothing more than for the worst customer service ive ever experienced.