NetZero

Didn’t sign up, have had Verizon for years. Started getting billed every month for a few months — didn’t realize the $ 4.95 billing for awhile, then called. They said I didn’t have an account, I agreed. Faxed «Jeremy» with my CC statements. Nothing. Called back. Nothing. This unethical piece of doo doo company should not be in business!!! Pain in the ass.
Hold times over 20 min. Just dumb.
Called Am Ex reversed charges.

NETZERO LIES!!! I will never do business with them again. I ordered a cellular hotspot (USB stick) for my laptop to provide internet access away from home, to use at work. It never really worked (I was only able to use it three times over the last 9 months). Upon signing up, I was told that it was a month to month agreement but if I cancelled prior to 6 months I had to pay for the stick ($ 50). Fair enough. Except now they say I have a one year agreement and if I want to cancell — no problem… just pay for the rest of the year!

I originally signed up with NetZero for their FREE MONTH, and was advised that as long as I cancelled before October 4, I would owe nothing.
During the last week of September, I called their «Member Services» number several times, as well as send an email via NetZero’s online form and, disregarding the fact that I was obviously talking to someone in India when I called, due to the thick accent, I found that the account was still listed as active on September 30, despite assurances that it would be cancelled!

I recently got this internet service on 5−22−14. The internet signal is terrible it will last for 10 to 15 minutes then go out. I spoken with customer service several times, they are very rude one person was insinuating a threat to me over the phone that had me in tears after. I tried to cancel my service seeing as I have had them for a 2 weeks and the experience has been traumatizing and they told me I would receive no refund, in fact they were going to charge me $ 74 to cancel with them. So I basically paid these people $ 48 for there internet device, $ 35 for first months service and $ 74 to cancel, all so I could spend 2 weeks at Starbucks doing homework and get treated terribly over the phone by customer service. Small piece of advice I was not given before paying them money, if you have a cable dish this internet will not work, if you get wind the internet will not work!