One Hour Air Conditioning and Heating

Never do business with them and heaven help you if somehow they get your phone number. My home builder sent them to do a repair at our home shortly after we purchased it. That was more than 3 years ago. They have probably called me 100 times since then. They refuse to stop calling which I don’t entirely understand, like I would ever do business with someone like this? And every time they call they are extremely inflammatory demanding that they have the right to call and harass me despite my requests to the contrary and my registry on the do not call list. It is really stressful. Please keep my story in mind when considering who you use. No hvac is worth all this nonsense

CANNOT GET RID OF THESE SCUMS. Call every hour of the week for every week to schedule an appointment to clean my air conditioning for the past 2 years. Ive repeatedly told them to stop calling but they refused. SCUMS OF THE EARTH. Shady business people. They did not even clean my AC the first time that when I had another contractor come because my AC stop working they show me how DIRTY it was and who cleaned it prior. These SCAMMERS are only out for the money a promised $ 50 service came to be $ 600 and if you dont agree to the $ 600 service they just pack their bags saying they don’t guarantee anything in the future quietly dust the outside of the unit and say they cleaned it and leave. They know you would never go on the roof to actually see inspect the unit they claim to service and clean so they pretend to service it. Business like this one only make customers angry and scam them for their money. Don’t be fooled people. Once they have your number and contact they will continue to call until they catch someone in need of an emergency repair or service. Other than that they will not respect any of their customers. They will bother you day and night. Ill say it again SCUMS OF THE EARTH!!!

Our air went out in prime summer temps for SoCal so we called this company and another. This was the co. that said they could come out this afternoon and we initially thought we’d have to replace the whole unit; however Kevin, the employee who showed up to work ensured us we just needed a few parts: a start kit, capacitor and some kind of coil. He was efficient, polite and our air is now up and running. The only down side is the cost:$ 630, but we have air and we have paid equivalent prices in the past for inferior service.

Bait and switch alert! I bought a Groupon for a $ 39 A/​C inspection (I’ve also seen them on Living Social and Costco). The tech inspected the A/​C, and as a «courtesy» also inspected the heater. He claims to have found a cracked heating element and said the unit had to be replaced ASAP (at a quoted price of $ 9k). Got a second opinion from a different HVAC company, and they detected no safety defects. This other company quoted me a replacement unit for over ½ the price that One Hour quoted me. If you get quote from this company, do yourself a favor and get other quotes as well.

This company pricing is outrageous and have are over charging for basic system replacement. I hope websites like this would teach business community to be fare and not scam on home owners. I found this our by getting other estimates from other contractors and they were over charging me close to 3k.

Today I was disappointed with the service I received from 1 Hour Air Conditioning and Heating. Service man was very nice and seemed knowledgeable, but when he located problem and should have replaced the contacts in the air conditioner. he called his office and told them we bought the air conditioner unit 5 years and 12 days ago, they told him our 5 year warranty had expired. You would think they would work with a good customer and extend the warranty by 12 days. When they sell you the unit they make all kinds of promises, but when it gets time to put up, they shut up. I also believe they took advantage of me because I’m a senior citizen and may not have been able to fight back. Remember when you are buying a new unit, you have to trust the company to service you and use the warranty to your advantage and not the company’s Be cautious.

If I could I would give a negative 5 stars. I was referred to one hour air condition and heating by a friend, a friend that works there and I really felt confident that my air conditioning problems would be solved but I was truly ripped off. I paid $ 99 for a technician to visit and to tell me that there is a leak and someone else would need to come and locate the leak and repair. So then I paid $ 500 for someone to come and locate the leak and tell me that they cannot repair the leak and I would need to spend $ 5,000 for a new unit. I ended up getting a second opinion and found that I just needed a refill. I called one hour air conditioning and heating and they stated that they would credit me for further services. Needless to say they did not. I would not recommend selecting this company for any services as they have a menu of charges and you can get better service elsewhere for cheaper… Also, I found that after they came to find the link they unhooked the a/​c unit so for a while I believed that a new unit was actually needed. No ok.

I have been contacted by two different people telling me that this scumbag company has defrauded their elderly parents in both cases. In both cases these people had been sold new systems that they did not need. One of them is on a fixed income and is dealing with medical issues.
I sure wonder how these people sleep at night. These are the worst kind of crooks and they should be put out of business!!!
AVOID THIS LYING SCAMMING COMPANY AT ALL COST!!!

There can never be an air conditioning crisis so great that the services of this company will ever be required.
On the plus side, the repairman did show up and was here within one hour. That should have been my first clue, all the other companies were booked for weeks to months (emergency was a 4 day wait at best).
The repairman said I had a huge leak in the system and his $ 600+ service call (3 pounds of R134a) would only hold for a week and I needed a whole new unit that I could get from him for only $ 8 – 12,000). True to his word one week later the unit quit; I called Trane and asked if this could be saved since it was only 6 years old and the top of the line when I bought it. Trane came out and said the unit was under 10 year parts and labor (I thought 3 years or I would have called them first). They checked the system and said there were no leaks anywhere but that the valve was loose and they fixed it. They preformed a system evac and recharge with pressure test. For the last 7 months perfect cold air. There was no charge for the service call but I did (gladely) pay for 7 pounds of virgin 134a ($ 125.00). In todays mail I received a $ 50 coupon so I thought I would put my two cents in.
STAY away from these crooks.

Had this company out on a weekend in July of last year, they charged an outrageous amount of money which we paid gladly since inside the house was almost 100 degrees. Air went out again 3 months later, we called them out and they told us we needed a brand new system. The packages were severely overpriced and we could not afford it. We decided to do without until summer came. Just had another company out to fix it and they said the part 1 hour replaced in July wasn’t heat resistant. They replaced it yesterday and now the unit is working perfectly. 1 Hour purposely did that so they could send out someone and scam us into purchasing a new system. I WOULD NOT recommend using this company. Save your money and call someone else.

This company is a fraud and lies to consumers! They offered a voucher deal on
kgb deals. The voucher stated that is was good for for complete maintenance of your «HVAC system». However, upon calling, they admit that it is good ONLY for heating OR AC system, NOT «HVAC system» as advertised. This company should be reported to the CA Department of Consumer Affairs. Here is the web address:
After reading the other reviews, stay away from this company! They also go by the name Ben Franklin Plumbers.

Terrific honest and fair company. Im always skeptical calling a company im not familiar with. I would recommend them to family and friends without hesitation. The technician even helped me hang a picture!

Warning! Save your money! Contact a local HVAC company if you are having problems with your air conditioner or heat. DO NOT use this large corporation. They are trained to convince people that their heating and air units need to be replaced and that they are top of the line when they are truly low quality. They pkg their units with unnecessary add ons at outrageous prices. Their salespeople take advantage of the elderly. Please get multiple bids! Don’t work with this unscrupulous business.

I had a mini-​split ac/​heat pump wallmount get installed and a month later it stopped working. Unfortunately, my father-​in-​law, a professional HVAC guy, installed it but he lives out of state. So I looked around blindly for a good repair company.
The first few I called were either so busy that they tried to convince me to not have the work done (?), or too jerkish to deal with. I eventually settled on One Hour Heating and Air because the woman who answered the phone wasn’t completely rude, just a little. DO NOT USE THIS COMPANY. They sent this kid over who was nice enough but was clearly not the sharpest knife in the drawer. This brainiac poked around for an hour and then spent the next 20 minutes trying to convince me that the heat pump was not made to go over 73 degrees. Yes that’s right, a heater that doesn’t get hotter than SEVENTY THREE DEGREES. I told him to wait and I called the tech support of the company that makes the unit and put him on the phone. The tech support guy set this kid straight. Then the kid said he had it figured out and proceeded to explain why he was pretty sure the tech guy was wrong.
He said it was leaking refrigerant and that to charge the unit and to repair the leak it was $ 871 plus tax. Which is just about what I paid for the unit itself. I said I might as well buy a new one. Then the kid tells me that I shouldn’t use his company, that I could have it done much cheaper.
I just had another guy come fix it today. He knew right away what the problem was and it took him 20 minutes to fix the leak and recharge it. AND HE CHARGED ME $ 125. See my other review for the info.