RadioShack

Customer service really stinks here! I went to purchase a wireless usb adaptor and all that the helpless girl
Told me is «oh were out right now“with out even moving or even looking or making any kind of attempt to give an alternative or place an order, I asked to see where they normally are so I could see the price and specs and she said «like I said were out right now». What a lil dumb B. I like radio shack but I hate that one!!!

The employees were funny. One of them had a deep voice and the other one was trying to mimic him. I thought it was a memorable experience because of them. I bought a charger for my iphone since I’d left mine at home and was at the boyfriend’s house that weekend. Honestly I could’ve probably got it cheaper elsewhere, but Radioshack is my go to place for electronics and they offer an insurance policy on most everything. I’ve paid 11 bucks for insurance on my $ 30 Sony or vodafone ear buds and sure enough they go bad within a few months and I get a replacement for half the price. Good deal.

I have always liked shopping at RadioShack due to the ease if getting what you want quickly. I love the warranty they offer and have used it often. This store has treated me very well and I haven’t had any issues with their employes. Great customer service all the time. I can only give them 5 stars for that reason.

Now this is a disappointment! So my son purchased headphones from them over 2 years ago and paid for the «warranty» plan they offer. Each time his headphones broke he took them back and they exchanged them, in return he paid for the additional protection on the new headphones. Not a bad deal! Here is the problem. Each time he went the manager replaced them on the spot. We live more than 10 miles away and had a plane to catch the next morning for a family trip and my son needed some new headphones. I told him ok lets go to the one by our house which is only about a mile from us. He told me that they would only email him a gift card and he asked if he could go to the one on Alessandra because the manager does it for him on the spot. I said ok and we made the trip down the 91 in traffic. When we got to this location I walked in while the assistant manager was walking out and he didn’t acknowledge me. When he returned with his lunch I was still there and he still didn’t acknowledge me. During my 1 hour wait the sales rep told me he couldn’t replace them on the spot and I can’t expect for them to do it each time my son comes in «not the formal policy» I told him yes I can expect that level of service thus the reason I made the trip past 5 locations to get to him. He told me the store was not doing well and they were thinking about closing it down and they can’t replace them. Do you see the irony in his comment? I explained my issue and that we had a 5 hour flight tomorrow and my son really needed these headphones and I didn’t want to buy another set which is why we paid for the warranty each time. He told me no he could not help me but he would call the ASM who passed me twice. He explained to the ASM the issue and instead of coming to talk to me he told the CSR to relay to me that is not there policy and that’s it. Wow! I explained to the guy once again we would have drove over here if it was not the best practice each time my son comes and he told me the old manager was not a good manger and why he is getting replaced. Okay Radio Shack here are my thoughts. I don’t know if your business is doing well or not in that location but I will tell you it is all and only about service. You should have your employees read Raving Fans and have your team read 50 powerful ideas to keep your current customer. I am in management and would not encourage your employees to violate policy but I would encourage them to give me options. Because of this incident we will not go to Radio Shack again. You will not benefit from my revenue with crap service. I was told your DM office is over by me but I refused to go and explain the issue since your employees, management staff are not trained to come up with options for the consumer. My decision not to do business with you again is a direct reflection of your companies leadership at all levels. Good luck with your store!

Completely CRAP service here. I spend some serious money at Radio Shack in Redlands. I guess they have me spoiled. I walked into this location and you could tell that the guy working the counter was upset because I disturbed his break or something. I was looking for a standard phone cable in black. I called across the room (since he wouldn’t stop leaning on the counter) for black phone cables. The reply was «If we have it — it will be in front of you». Then came the ethernet cable needs, again… «Well what we have is over there». I was actually there to make several large purchases that Office Depot benefited from instead of Radio Shack. I observed a female employee running around trying to help people while this guy just stood there. She did not appear to be very friendly but at least she seemed to be trying. Horrible Radio Shack location. No wonder nobody is ever there.