Rescue Rooter LA Riverside

Thank you so much Enrique for the very professional and timely service you provided me with today. The problem you solved was attended to before but not solved and you managed to do this completely. Hats off to you. Wth great thanks. I would refer you wholeheartedly to future employers or customers alike. Shirley B from Vancouver BC

Had water slowly building up in my kitchen so i gave Rescue Rooter a call, they sent a rep and charged $ 295 to find the leak. I felt it was pricey but he promised he will do whatever it takes to locate the leak, i trusted his skills. He said it was my sprinklers and charged me $ 180 to cap it off which was an assumption cause my spinklers weren’t even running, it’s has its on shut off valve. So i doubt that was the issue, but i trusted him seeing that he was the expert not me. After he checked the sidewalk meter to confirm the leak was fixed, the meter was still slowly moving which meant a leak was still present, he said my meter must be broke and offered to return if the leak was still present and will fix it for free. Take in mind he never found the actual leak just assumed it was the sprinklers.
Once he left i noticed water still slowly building up in the kitchen and you can hear it behind the walls running, my roommate and i took started breaking the drywall and found the leak, i called the rep back and he said the leak was too hard to fix because it had a tee and elbow between the studs and he didn’t want to be liable for any damage. He called his supervisor then returned and said he will fix it for $ 850 dollars. I couldn’t believe what i was hearing i asked him why did you charge me $ 295 for a leak you technically didn’t find, i found it. Then you said my meter must be broke cause you are certain you fixed the leak but here is that leak in plain view and you charged me $ 180 to cap off my sprinklers, which now i have no sprinklers for your bad judgement and assumption. I was very upset he didn’t even offer any compensation. I really felt i should of got a refund and my sprinklers fixed. I obviously didn’t continue service the trust was gone, and i felt overwhelmed with a problem i just wanted him to leave so i can call a reliable company and get my leak fixed. The cherry on top was he thought it be nice of him to give me a free bag of absorbing pads to suck up the water as it dripped. I called a different company and the problem was fixed. People suggest i file a complaint and demand a refund. And i agree!

Called for plumbing approximately 4:30pm yesterday. Was told to expect a call an hour for plumber to be on the way. In the meantime there’s toillet water running out of the toilet evert time the washing machine is on. :(
Ray showed up around 7:40pm. Removed the toilet, used a «snake» charged $ 248.00. He was nice and courteous, Said problem was fixed. He left approximately 8:30pm. 20 hrs later same over flow, water every where. Called company back, guess what they can’t send anyone til the morning. Shame on you Rescue Rooter. Hopefully they will honor this 3 day contract. I want our $ 248.00 back, because they have not solved or fixed the plumbing situation.

One might read this review and wonder, «Why on earth would you give 3 stars after the expeience you had?» I want to be clear — the 3 stars are ONLY for Jonathan and his exceptional customer service. Here is how the day started: I called Rescue Rooters after completing a Google search to schedule a simple kitchen drain clog. They have an ad in BIG BOLD LETTERING offering a drain clean for $ 88. I think to myself, ‘That seems like a reasonable price, I’m going to give them a call.’
Upon scheduling the work, the representative asked if I had an «accessible clean out». I told her it was right under my sink. She essentially said everything sounded great and they would give me a phone call and let me know when he was on his way. So far, things seem great.
THEN, the first technician showed up. He proceeded to explain that he might have to go through the cleanout or possibly down the main drain and after he hemmed and hawed, told me the job will cost $ 189. Somewhat shocked, I laughed and explained i had called for the $ 88 single drain cleanout special. He became quite frustrated and was dismissive about his dispatchers who failed to tell him the work order was an $ 88 single drain cleanout. You see, I already understood how plumbing contractors work and they’re similar to lots of other contractors like cable contractors. They get paid via commission (or credits or points) for the type of job they do. The higher the cost to the customer the more commission they will make. It was immediately evident the first technician was frustrated he responded to my home for an $ 88 job. I later learned he has no say on what jobs he responds to, thus it makes sense he was frustrated that the job would cost so little because that simply meant he made less. He seemed to fixate on the fact that he would also have to lay some covering down on the floor and reemphasized that’s what makes my clean out inaccessible. Nowhere on their website is the term «accessible cleanout» defined. As a lay person, from where I stood, my clean out was clearly accessible to me. I have snaked the kitchen drain before and it was far from inaccessible, even for a novice plumber like me. I believed inaccessible meant under the ground requiring trenching or within a place that was «not accessible.» This technician proceeded to tell me, «You are just haggling over prices, you either want the work done or you don’t.» To which I responded «I don’t want your work today.» SEE YA!
I immediately called the service center and they expressed disappointment in their technician and apologized profusely. They offered to send a second technician out (Jonathan) and he responded approximately one hour later. Jonathan explained some of the challenges with responding to work orders where the call centers offer a service for a certain price that the plumber cannot meet. But I explained to Jonathan that despite the first technicians rude, abrupt and self-​serving demeanor it WAS necessary for me to haggle over the price because the price jumped $ 100 for no reason whatsoever. I further explained to Jonathan using this analogy, «If I told you I would pay you $ 4,000 for a month’s work and at the end of that month only gave you $ 2,000, then responded, after you complained about your salary, that you were simply haggling over your salary, you would think I was an idiot.
Two major problems here: BAIT AND SWITCH — the company puts the ad out there to get a plumber into your home, then the plumber can upsell like crazy or simply say that a technicality prevents your clean out from being «accessible.» Here’s an idea, define what «accessible clean-​out» means. It would have saved EVERYONE in the long run. That being said, Jonathan did an outstanding job explaining that technically, our sink did not have an accessible clean out because the sink was not situated against a wall where they could access the clean out from the outside. So, for anyone who has read this incredibly lengthy review let me explain to you what an accessible clean out is: It is a clean out that you can ONLY access from the outside. Therefore if you have an island or a peninsula you do not qualify for the $ 88 service. Now, how hard would that be to put that caveat in their online ad. I would have immediately gone with another Plumbing Company.
The second major issue was the first technician should have done what Jonathan did; represent the company he works for with class, grace and professionalism. Instead he decided to be incredibly rude in MY FAMILY’S home AFTER arriving to our home an hour late, Without apology for the inconvenience of his delay. So again, you ask, why 3 stars? Because Jonathan was the consummate professional and met our family’s needs without complaint and took the time to explain some of the technical aspects that the company on its website failed to do.

Completely incompetent. If you have any plumbing issues go elsewhere. Promised one thing over the phone, we waited way past the time they told us they’d arrive, then told us something completely different AND more expensive once they actually got here. Not to mention really terrible customer service… not friendly at all. After arriving 2 hours after they said they were already on the way, the dude didn’t even get out of his car until we approached him! You’d THINK for someone who was already late he’d be in some kind of rush, but nope. Pathetic. Seriously, learn to do your job.
Not worth the trouble, go to someone who actually knows what they’re doing and sticks to their word.
Edit: Just spoke to a local plumber and found out that the price Rescue Rooters gave us is more than TWICE what he offered us. Believe all the bad reviews on here people, these guys are a RIPOFF. This place shouldn’t even be in business anymore. And if you happen to be in Corona, use Tony’s Plumbing and Rooter instead! :)

Although they were courteous and did a good job of cleaning out my drain, they were a little costly for what they did. We have an easy access clean out in the front yard. Within 3 inches from the clean-​out was the clog (tree roots). They cleared the clog and were out of there in less than an hour. Price — $ 175.00. Looks like I need to invest in a snake and do it myself.

I called Rescue Rooter at noon on Sunday (10÷18÷15) for a clogged sewer line. They gave me an appointment time from 12:00 — 4:00. At 3:20 they changed my appointment window to 3:30 — 6:30. I understand everyone gets busy and it’s hard to stay on time. Needless to say, Josh arrived at 8:00 pm. He snaked the line and said his supervisor, Brian, would come out tomorrow to camera the line.
Brian came out yesterday, camera’d the line and found the backwater flapper was broken. The scope of work would include a 3’x3’x3’ trench, replacement of backwater valve, jetting the system, city permits, etc. $ 3,400!
I called another local plumber. He came out this morning (10÷20÷15) camera’d the system, found the backwater valve and the riser for the valve in our planter box. It took him 30 minutes and a wrench to complete the work.

I had Demetrius come over and fix a leak under my kitchen sink. He was very friendly. He is from Louisiana so he had some southern hospitality and polite manners. He stated he wanted to go through my house to make sure that my house was in good condition from the plumbing aspect since my husband and I just bought the house. He makes a run through my house. He sees a need to install new toilets that my husband was going to do and checks looks at my water heater. He then states he needs to call his manager to get an estimate. He couldn’t tell me what I was looking at (as far as price goes for just the kitchen sink). He comes back and tells me just for the leak he would charge me $ 1,350 and he would install my new toilets for free and drain my water heater for free. I thought to myself «that is crazy… $ 1,350 just for a kitchen leak!?». I didn’t know what to do (should have called my husband) and said okay without really thinking about it. I should have shopped around but thought I need the kitchen sink repaired now. He did everything he needed to do plus he was trying to sell me things along the way. He showed me the rod in my water heater to let me know how corroded it was and needed replacement. I told him that it was okay to replace. He finished the work and then charged me.
THIS IS WHY THE RATING FOR THE STARS WET DOWN:
He told me that in the receipt there was a breakdown in price for all the services he did because they earn points for tools (what in the world… I thought some stuff was free). He said in the receipt it will show a charge of $ 100 for each toilet and a charge for the water heater service (I thought it was free according to him). He then let me know he used the same old pipes for the job and only used a small amount of new pipe for the repair under the kitchen sink (you are charging me a bunch of money for the same old pipes… what?!). I Was Basically Charged For All The Services Including The Ones That Were Suppose To Be Free!
THIS IS WHY IT WENT DOWN TO ONE STAR:
I just went through the same leak. The kitchen sink leaks and was not fixed properly. My husband went in there and fixed it himself. Next time I will listen to my husband (he said he would try to fix it in the first place but is not a plumber) or at least call him before making a decision.
I FELT LIKE I WAS RIPPED OFF AND THE JOB WAS POORLY DONE. THANKS A LOT RESCUE ROOTERS!

Jorge was on time to my appointment, polite, capable and patient with all of my questions. My hot water heater had quit working since it was the original one in the home since 2000. He explained all of the new requirements and codes that were necessary to replace it.
As with all plumbing issues the cost was staggering, which is the only reason I didn’t give 5 stars. But if you want the job done right, these are the people to call!

My toilet became plugged up so I called Rescue Rooter. They determined that the problem was due to tree roots in the pipe, which required that they pull up the toilet and dig through the tile floor and the concrete slab beneath to replace the pipe, as well as making a hole in the bathroom wall behind the toilet. I have no complaint about the work itself, but, while they repaired the hole in the concrete slab, they did not repair the hole in the wall, nor the tile floor, nor put the toilet back into place. For the amount of money they charged me, ($ 8,250), they could have fixed all this and left the bathroom in a useable condition.

I called Rescue Rooter out to come do some blockish in my plumbing. They gave me an estimate of 7456.00 for work they said need to be down right now. So I decided to get a second opinion. I am so glad I did because it only cost me 1000.00. Rescue Rooter is rip off. What really bother me was they said another company had put my clean out in backward and turned out rescue rooter had did the work in 2002.
I keep all my paperwork.

I needed to get plumbing updated in my old house in order for the Lowes guy to install the water heater. Noël did the job in a day to expectation and was courteous and professional. Prices are not cheap, but having corroded code failing plumbing isn’t either.

Rex did an amazing job with our toilet install. He was on time, friendly, and exceeded all my expectations.

A repair that fixes the problem once and for all is sometimes thousands… When you here a person say «I called another plumber and he fixed it for $ 175»… Then say I can’t believe rescue tried to charge thousands… Your leaving out the difference… one is fixing it right the first time with city permits… The other is just putting a bandaid on a bullet wound… Which should’ve been the online promo offer $ 88… So $ 175 was a rip! Just sayin

Josh S. and his crew did a fantastic job that took several days in the heat of the summer. Although expensive, I feel that our money was well spent. They were patient as we took a few days to arrange financing, and never pressured us or rushed us. Josh S. is my new plumber! Rescue Rooter Rocks!

My water heater gave up the ghost on a Sunday. I bought a new one a Home Depot and they referred me to Rescue Rooter for installation. I was surprised to get a call within 2 hours. Josh came out that afternoon. He would have installed it that afternoon but I was in «sticker shock» so I didn’t call him to install it until that evening. The next morning he picked up the water heater at Home Depot and installed it in what I considered a professional manner. I am very happy with the workmanship. As I said, the installation is expensive but it is a quality job.

So I had no hot water. No water people! So I get on Unilocal and look for a plumber. I always see Rescue Rooter trucks all over so I called to see if they could get me in ASAP. They told me they wound have someone the in 2 hours. I kinda didn’t believe them. 90 minutes later I hear a knock. It’s them. Chris Downs was the tech and he did a great job. The pilot assembly had gone bad so we had no flame. He had the part that I needed and got me all fixed up by days end. So glad he was honest and I didn’t need a new water heater.

I would give these guy 0 star if Unilocal allows it!
I don’t know about other technicians or other rescue rooter, but my technician calls 3 others technicians to come and, without sharing the details, I spend a lot more than I would have if I call a plumber with 5 star overall review from
. And trust me, when I say a lot more, I don’t mean $ 100 or $ 200 more, but maybe 5 times more.
Avoid dealing business with these people. I hope you don’t end up feeling being ripped off like I did!
They are sued recently and I got my settlement check. Believe me the amount is nowhere near the amount I paid.

I called on a Friday night and got to a nice live person who set me up for a free evaluation on the day/​time of my choosing. That part was super easy.
Then the rest happened…
The plumber was two hrs late after twice calling me to confirm I would be there. Chris gave me an obnoxious estimate of $ 13,000. YES… $ 13K!!! Then when I explained insurance had denied my claim, he said he could do the minimum needed repairs for $ 1295. I said that was too high for that service, so he offered $ 975. He said he would send written estimates for services discussed but never did.
I had a different plumber the next day. My problem was solved for $ 175…NOT with rescue rooter. When a plumber keeps saying «to be honest with you», chances are they are not. There’s a special place for liars and thieves like that…
BEWARE!!!

A friend of the family recommended Rescue Rooter to us. They told us that someone would be by between 1 and 4 PM but we received several calls stating jobs were taking longer than expected. Alan and Robert arrived about 6PM. They were both very friendly and nice. They assessed the problem and let me know our main drain was clogged. Once that was done, the showers and sinks were clear but the toilets were still clogged up. They had to clear those as well and we had to pay an additional fee for that. The prices seemed pretty high, but I needed the job done asap.
The job took several hours and the guys did what they had to until the job was done. They finished at 10PM and left the whole house smelling like fresh lemon scent. I appreciate that Alan and Robert were so nice and professional, even though it was late and they were tired and hungry. Plumbing problems are stressful and I’m grateful they kept they were very pleasant because it made it a better experience overall.