Riverside Metra Station

Alright, so most of the time the train will be arriving about 10 minutes late but that isn’t Riverside’s fault. The station is really nice and has a safe atmosphere. Really quite and everybody just keeps to themselves. The man who sells the Metra tickets, is really kind. Sometimes he’ll tell you a little joke.
Nothing bad about this station.

While this does serve the village of Riverside with the METRA to and from Chicago, but I think it could do much better.
First of all, the look of the place is very nice. It’s a very old-​time, classic look to it that matches the village itself. Also they have a nice restaurant inside the station that has great food. Other than that, there are problems with this station.
First, the service window. While the person there is very nice, but the service window closes VERY early. Most of the time, except for the mornings to early afternoon, the only way to purchase tickets is on the train. Why bother having a service window if it is not open for most of the time?
Second, the METRA service. Except for a once in a blue moon, all the times I’ve waited for a train, it has been late arriving to the station. The time sheets are almost useless since the train will be 6 – 12 minutes late in the afternoon. Whatever the reason, it is always late than what is listed on the time sheet.
I don’t know if this helps solving the problems it has, but at least it shows that there things to consider improving on. If they do mange to fix these problems, then it would receive a higher rating. Where it is now, when you need to take it to Chicago, just be patient and bring something to entertain youself while you wait.