Robbins Brothers Riverside – The Engagement Ring Store

When I went into Robbins Brothers looking to find the perfect engagement ring for my bride, I had no idea what to expect. I was actually very overwhelmed. Tracy Garcia helped me and my girlfriend Joanne find the perfect ring, and make my engagement perfect in every conceivable way. When I brought my girlfriend in, Tracy was accommodating and very helpful in finding the perfect ring that went with my girlfriend’s tastes and preferences. She asked very good questions that were non-​threatening, and is an expert in matching the woman to the ring. She knew in the first half hour what selections would fit my girlfriend the best. Tracy did well in making sure Joanne was happy, while still making sure I didn’t fork out an arm and a leg to pay for the ring. Tracy was more than a salesperson, she truly wanted the best for us. The personal touch and courtesy that came into making my proposal (and soon to be wedding) special, as well as go above and beyond is why I am giving this establishment 5 stars. Tracy could’ve just sold us a ring, but she went above and beyond, even asking and helping me my plans for the proposal and helping me connect with the right people. I will definitely return when I need to make another jewelry purchase.

I had the best experience at Robbins Brothers with the best service! Larissa Rueda was so helpful and sweet! She made me and my love feel completely comfortable and was totally okay with my indecision. Thank you Larissa! You were great!

The service here is amazing. Angela helped us today… she was very knowledgeable and extremely patient. She knew exactly what I wanted and showed me everything they had to offer to ensure I left with the perfect ring. Thank you again Angela!

Janet is truly amazing! She helped my husband picked out the setting to my engagement ring, and my wedding band. She is always helpful, honest, and not «pushy»… She also has a great taste in jewelry! I would definitely recommend asking for Janet when you visit this store! She won’t disappoint! Thank you for always providing us with great customer service!

Scott helped us today and our experience was awesome! He was very patient and knowledgeable. He helped us choose both our engagement rings. This is by far the nicest jewelry store Ive been to.
They have a very nice process. I would recommend.

My boyfriend and I just left the Robbins Brothers location in Riverside, CA and we couldn’t be happier with our decision. A HUGE thank you to Bridgette Alires for helping us choose the perfect engagement ring. She is truly talented, not only was she super kind, we never felt pressured or stressed out with her. Thank you soooo soooo much Bridgette, you made this am enjoyable experience for both of us. We are so thankful for helping us! (:

This place is nice and full of helpful people. Ask for Bridgett.

Absolutely great experience! Janet was awesome from when I walked in the door!!! She made me feel very welcome and helped me «embelish», my already beautiful anniversary ring. I had to order my enhancement because they didn’t have what I wanted in yellow gold, but it arrived earlier than I expected and it was even more beautiful than I had hoped. I love knowing that my ring is truly unique and that there is no other in the world like it. She helped me finance what I couldn’t pay upfront, and didn’t make me feel any less important, which is more than I can say for the rude ladies at the Jared’s in Ontario! I will definitely be back for any other jewelry needs. Thanks Janet!

Larissa Rueda helped my husband and I find a replacement wedding ring as mine was stolen in a home burglary.
It was hard for me to select a ring because nothing in the store compared the sentimental value of my first ring.
Larissa showed me several rings and figured out what my preference in style was. I didn’t even know what I wanted!
She went above and beyond to provide excellent customer service. I love the ring we selected.
Thank you Larissa. You’re one of a kind!

Hi Janet, I just wanted to say thank you for helping Ralph every step of the way, allowing him to create something that means so much to us. Thank you for being so helpful, patient, and personable… making the experience so memorable for him. He couldn’t stop telling me how happy he was with the service. The ring is absolutely stunning, just dreamy! Also thank you Cammy Webber for assisting us with the sizing process of the ring, you went above and beyond in making sure I get my ring back the next day. I know that you and your team will continue to be a big part of many couples’ engagement memory. We’ll keep in touch soon for the weeding band.
Best regards,
Claudia and Ralph

My fiancé and I were worried about making such a large purchase when we knew very little about the diamond/​jewelry industry. I got a few pointers on what to look for from a friend that managed a couple chain jewelry stores (one that you find in every mall) and we were off to the races.
Robbins Brothers was our first stop to start shopping around. The store is beautiful and immense. We were greeted at the door by a friendly staff. I was unsure on what exactly I wanted style wise. Janet patiently walked us around, let me try on a many settings, and would save ones that seemed to fit my liking. After about 1 hour from walking into the doors we were able narrow down my settings to the 3 I liked best. The next process was diamond selection with their diamond specialist.
We were not planning on buying a ring in the first place we walked into and had a family gathering scheduled for that same day that we were already late for. We explained the situation to Janet and to our surprise she was nothing but helpful and understanding. She asked if we would like to set up an appointment date to view diamonds and we did. We told her this was our first stop to view rings and we’re planning on looking at other options including the diamond district in downtown LA. She said this was no problem and just asked to «give us [Robbins Brothers] a try» when purchasing a diamond. She saved our contact info, the info on my choice settings, and we made an appointment to return later that week. No pressure, no fuss, and she encouraged us to shop around to find what is perfect for us.
During the time from our first meeting until our scheduled appointment, we looked at almost 6 different jewelry stores – some family run and some chain stores. The diamonds were not beautiful and not priced well. I was able to view the diamonds through a jewelry loupe at the family run stores but not at the chain stores. We encountered the shark type sales staff at most of the stores. Needless to say, the experience at Robbins Brothers set the bar high for the other stores and the other stores fell short by quite a bit.
I was initially worried that Robbins Brothers diamonds would be expensive since it is technically a chain store. I was worried about getting priced out of the ring of my dreams. We even considered buying a ring at Costco online because of the prices and pretty good ratings on GIA diamonds. However, we were very afraid of losing diamonds from a Costco ring because they don’t offer diamond insurance, cleaning, tightening, or ring fitting services that Robbins Brothers offered with their rings. There is also something incredibly scary about buying a ring unseen online. This was just our of our comfort zone.
The time came for our diamond viewing at Robbins Brothers with the Sales Manager Larissa. Like Janet, Larissa was laid back and offered services without any sense sales pressure. Larissa brought back beautiful diamonds that were BELOW our price range but within our size range. I expected to automatically be shown the most expensive pieces in our range and to be encouraged to increase our budget. This is what happened at some of the other stores. We were allowed to view the quality of the diamonds in a microscope that gave the ability to completely see through every aspect of the diamond and completely see any possible inclusions in the clarity. This continued until we found the right diamond for us and our budget. In the end, we were able to purchase a diamond beyond our quality expectations for our price range that was completely covered by all the services that our other jewelry option did not include.
The whole process was carefree, pressure-​free, and professional while we laughed and enjoyed the staff. There are even funny antidotes all over the store that really help to relax you. I really can’t express how painless this process was made by the staff at Robbins Brothers in Riverside, CA. Yes, my ring is perfect. Yes, we were surprised by the quality and price. However, the exceptional customer service was what really made the difference in our purchasing experience.
Thank you, Janet. And, thank you, Larissa!!!

See Mark, very knowledgeable and professional. I came in with zero idea of where to begin, leaving filled with confidence. She’s gonna love her ring, thanks Mark!

I walked into 2 other jewelry stores and was talked down to immediately after asking for help. I went to Robbins Brothers and the experience was incredible. There were several employees there to welcome me, and provided us water and coffee while we looked.
Janet helped me pick out the ring I eventually bought and I could not be more happy with the result, and the experience. She is very knowledgeable, but more importantly she is very kind and attentive. She listened to everything I had to say and made her recommendations based on the information I provided. Also her approach is great in terms of not putting price first. What I mean by that is she helped me pick the ring based on what my now fiancé likes, the size of the diamond I liked, and gave me a final price at the end. To me, that was great because I know if I had seen prices at the beginning I would have shopped based on price instead of what I actually liked. I would recommend Janet to any person shopping for an Engagement ring.
I couldn’t be more happy with my experience at Robbins Brothers.

I had the pleasure of buying my fiancée her ring here. Janet was amazing and really made the experience easy. I was definitely nervous and she helped walked me through every step and answered all my question. I’d recommend anyone who comes down here see her. From buying the ring to getting it sized, everything was quick and easy and I appreciate all of her help.

We had a amazing time tonight picking up my engagement ring with Bridget Alires my consultant from the Tyler store in Riverside California !!! Everyone was very friendly & hopefull, im in love with my Ring Thank you so much cant wait to see u guys soon to pick up my fiancé Michaels ring

Tracy was wonderful!!! I set my appointment and gave the type of rings I wanted to see in the description. When my husband and I went in she had my ring ready to look at and directed me to other rings that fit my style. Best experience at a jewelry store and we found the perfect ring! Was a 14 year anniversary present! If you are looking for a great experience and variety for a small or large budget you can find it here. Love love love my ring! Thank you Tracy for being so helpful!!!

I have nothing but amazing things to say about this store. I purchased my fiancé’s engagement ring here back in April and had such a great experience we came back to get our wedding bands. Every time you walk into this location you are always greeted with a smile. They know what they are talking about and can work with any budget.
Janet is truly amazing she made our experience here so great. We also had the pleasure of working with Cammy as well. They provided amazing service, and their expert knowledge help us pick out just the right rings. But above all and the real reason you should come here and work with Janet and Cammy is because they truly care. You can tell they are passionate about what they do and it brings them so much joy when they are able to help couples such as my fiancé and I. If you want a ring buying experience like no other please I urge you to come here and you will not be sorry.
Thank you to Janet, Cammy and the entire team at Robins Brothers Riverside for making our experience one we won’t ever forget and for showing us just how much you care about everyone that comes in to your store. We are your customer’s for life and look forward to many more purchase’s in the future!

I apologize for the lengthy read but I promise you will make your decision after reading this whole thing. Honestly, I am a person who sways my own decision from Unilocal reviews. They can make or break a deal for me to see if it is even worth it. I don’t write Unilocal reviews… AT ALL but I did feel the need to do this one!
I went to a few places to look for an engagement ring when I was ready to propose to my girl. Some places, I’d be eating Spaghetti O’s from the can for the first 5 years of my marriage (that pricey at some places!). I’ll be honest, I have amazing credit! Some places were attempting (pushing more like it) to run my credit to see if I qualified for a loan so I can «get the ring today»…ummm, you mean so you can get your pay check today more like it. I ran out of those places… FAST!!!
Customer service in a non-​pushy environment is what I needed most of all. Not just service with a smile cause you see me as dollar sings. I needed to find a place that gave me a smile as well.
At Robbin’s Bros. I worked with 2 AMAZING workers there. Sandy and Bridgette. Both of these ladies were awesome! They stayed with me knowing I wasn’t going to buy now but rather go home and sleep on it. They were patient. Best of all, they ensured that this magic moment was about me and my fiancée’s happiness. Great prices, they worked with OUR budget and made sure we were happy with our purchase.
They worked with me via text so my fiancée wasn’t suspicious and I can make it a surprise for her. There were no hidden fees, they cared about you, your story of how you met… I guess you can say is they really believe and appreciate in true love. True love is hard to find and cannot be rushed. The same can be said about finding the perfect ring for the one you love!
This was, without a doubt the best experience I have had dealing with sales people. We bought 1 engagement ring, 2 bands (both bands for her) and the Piece of Mind Guarantee all at great prices!
Now if I can find a car dealer that works the same way!

This is, HANDS DOWN, the best Robbins Brothers store of them all.
I have been to several in the area and none of them even begin to compare.
Their customer service and hospitality is beyond. They offer you beverages as soon as you walk in the door. They even have a sitting area with comfy couches where ESPN or the game is always on for the boys ;)
I have been a customer since 2011 when my husband first purchased my engagement ring and since day 1 the service has been stellar.
From the quality of product, variety, and the services, payment plans, and warrantees they offer; this place is doing it right!
And I cannot say enough good things about the store manager Cammy. She is a DOLL! She has become a very special friend of my husband and mine.
If you’re looking to pop the question, or if your just want to browse all the pretty sparkly rings, do NOT go anywhere else.

5 years ago I came to Robbins Bros. To get my old ring remade. I had originally got it at Tustin Jewelry Exchange great place for diamonds. Not for your ring. Whole other review needed for them. Anyways…
Robbins Bros.
They remade my ring. Molded it. Called me in for ok. The mold was actually MORE beautiful than the old one. So yes I love my ring. This place did a great job. I would recommend this place to someone. BTW. when looking around for estimates I went to a few places. I went to Jarod’s? They wanted 4 G’s to remake my ring. Oh Hells No. This place charged my I think a total of $ 1300. The cheapest quote and they have a great up keep policy.
They always offer you a drink. Courteous. Clean. Quick help and smiles. Thank you. I will return. They are great.