Sparkletts Water

Area serviced is Ontario and service stinks. I am sorry customer service for the poor review, but due to the level of service from Mr. Hernandez and routing team you’re going to receive a negative review. I had no issues with customer service, just the management behind servicing customers and routing deliveries.
20 year customer just cancelled their services because Sparkletts could not get their business needs together. My deliveries stopped and calls to customer service were handled with superior quality. However, once customer service turned the level of service to the actual person responsible for the deliveries, Mr. Hernandez’s himself and team, this is when Sparkletts water wore me out. –The customer should not have to fight to get someone to do do their job correctly.
The driver is somewhat to blame as well since he’s responsible for the actual delivery. From my understanding this driver, Daniel was switched with our current driver and he is partly responsible for me cancelling my services with Sparkletts. Daniel could have left notes on my door as the previous driver did. Daniel could have help rectify the situation by doing what he was told, call my cell because I am not at home.
Overall, issue was started from Sparkletts not supplying a 2 liter bottle. Since they now supply a 1.5 liter bottle this is where things went sour. I cannot understand how and why management would look the other way or not take to understand the needs of their customers. Returning a call, or trying to make the situation right would have been well appreciated, but instead Mr. Hernandez decided to let this customer go.

By FAR the worst customer service EVER! Far worse than Verizon or Time Warner. 3 months of double to triple billing with promises of refunds that never came. Over charged for everything and charged for service and products never ordered or delivered. This company is a total rip-​off. They rely on people who just pay the bill without looking and never question. I had to cancel my credit card to stop them from billing me.

The worst company I have ever did business with. I signed up with them at Costco for $ 22 a month. We tried them for 3 months and every month we got billed at least $ 45 a month. When we tried to call them, they placed us on hold for 20 min long then a rude customer service caused us to cancel our account on the spot due to her unprofessional way.
Now after two months of cancellation we keep getting bills for month service that we are no longer getting. Sparkletts the worst of the worst.
Lucky, now we are getting water from another company that has the best service.

My saga isn’t quite over as I still have to return my cooler and unused water for credit and, who knows what horror story that will turn out to be. I would have had the driver pick up but, that got screwed up. Like other reviewers, average hold times for calling customer service are 30 – 40 minutes… Maybe longer as I usually just hang up which, I think, is their objective anyway. I found two ways to get someone to pick up quicker: 1. Call the 800 number very early in the morning (before 5 AM Pacific time), 2. Call and enter prompts as though you’re placing an order (they answer those calls pretty quickly) then have them transfer you to customer «service». Normally scheduled deliveries were OK but I never had a special request that did not get botched by dispatch or the driver. I almost cancelled some time ago when I found a baby wipe floating inside of a newly delivered, sealed bottle (don’t make the mistake of thinking just because it’s bottled that it’s pure — It’s only marginally better than tap water). I’m basically lazy though and, once they finally replaced the bottle, I kind of let it go. I had meant to cancel for some time and thought about buying an RO system but, since I was a renter, I didn’t want to put in water treatment for my landlord. Anyway, I’ve bought a house, and the RO, so I’m giving Sparklett’s a much deserved boot. In six months or so, I will have paid (with the money I save not having Sparklett’s) for the RO system and a brand new cooler and bottles so I can keep an emergency supply of drinking water.

Wow. Where to begin? Well it was great the first month, and then we moved a few apartment numbers down and they delivered it to the wrong apartment even though we called and had the apartment number changed. So we went up a flight of stairs and got the 4 waters that were delivered to the wrong location. The following month the same thing happened, we once again called and had the apartment number changed however we refused to get the water again and made the delivery guy return. The same thing happened for the next 2 months and we eventually cancelled the service. Once we cancelled the service they still charged us for waters that were not delivered. Not to mention every single time we called we had to waste 40 minutes to an hour of our lives waiting for someone to answer the phone.

Do not get sparkletts! They have the absolute WORST customer service EVER! We got signed up and they brought us everything. Then they never send us a bill or a date or way to pay! We’ve been calling for months and no one ever answers we just stay on hold for an hour to no avail. I have no idea how they stay in business but we will be taking our business elsewhere.

I have been trying for over a month to get service, I give up. Hold times are 20 – 30 minutes, they don’t show up, and you cannot do this «on line» like the hold music says because until they bring the cooler that first time, you’re not in the system.
I am not calling back, and hoping they cant’ charge me since I never got the unit to begin with!
this will be a charge to my mobile phone for over an hour of hold time though…

Worse service ever. Delivery guy doesn’t show up, charges for stuff you never asked for or got, doesn’t refund anything, you could be on hold, go to work for a full shift, come home and still not get in touch with a representative. Worse service ever makes me wanna rip my hair out and punch people through the phone don’t get this delivery just buy your own cooler and refill your own jugs

Don’t believe them at Costco, they run their business terribly, worst service I have ever been apart of.

Wish i could give no stars! Sparkletts F%@ing sucks! I hate this company. ANY time you call the customer service line you will be on hold for 1 hour or more, any day any time! The service sucks as well! I ordered online all it told me was i will be charge was 12 bucks, so thats all i put in my card. I call hours later and they tell me my card was declined I said the money is there. She tells me oh well the charge was for 50 bucks! and now that it declined they have to run a CREDIT CHECK! I said are you crazy. When I ordered, it didn’t tell me I would be charge that amount so all i put on my card was the 12 bucks. She said well that;s the policy when your card declines. I said ill have my husband get it them. So I opened a new account in his name once again all it said id be charged was 12 bucks and change, but i new better this time, of course they charges me 50 bucks! we scheduled the delivery they guys calls around 11 am saying i dont have that cooler on my truck, so we rescheduled for another day. I wait ALL day i finally call and wait on phone for 1 hours to speak to someone. Finally got someone, she said they dont have no more of the coolers i want. I said then send me any cooler. she said they dont have ANY coolers and don’t know when they will have any. I highly pissed now! i asked why are you taking orders when you don’t even have equipment??? I cancelled and made them refund my 50 bucks! they suck!!!

I would have loved to not even given them a star!!! Horrible service!!! The guy never even showed up to drop the stuff off which had me sitting home all day. To call customer service is a damn joke! I went with Arrowhead which they are sweet people!

Bad customer service! thanks for showing me the service I could’ve gotten had you actually shown up to install your unit.