Sprint Store

Not sure why it says Galleria @Tyler on the address but here’s the thing signed up on what I thought was a pay to own (monthly installments) for a Note 4 (a year ago) a year later yesterday, I was told that I was on a lease (24 months) and even after I pay off my said lease (currently 11payments in) I still have to return my phone?!? WTF?!? I would have liked the option to keep the phone, after all I did pay for it. Unfortunately, Kimberly who was the sales rep who helped me at the time didn’t fully explained this to me so anyways this was the reason why I’m holding off on upgrading well that and a much larger phone bill+an extra line I don’t need if I upgraded (not making that mistake again) thanks a lot Sprint!

Worst. Customer. Service. Ever.
Every time I come to this store the customer service sucks. The workers here lie constantly just to siphon more and more money from our pockets, while under-​delivering constantly. For 6 months, my wife and I have been trying to switch her contract from her family’s plan to one with just the two of us to begin our own family plan. Not only are the dodos here clueless about how to process ANYTHING (we’ve been told to contact corporate — who told us to contact this location — who told us to contact corporate again), but then they are also incredibly rude while they stutter and stumble trying to answer basic questions. One female customer service member — who conveniently was not wearing a name tag — literally chowed down on Panda Express while chatting to her coworkers while we tried to ask her questions. That’s in addition to Jose (thank goodness for name tags!), who visibly rolled his eyes when my wife turned around to confer with me on the huge price hike the transfer would cost. Dear Sprint, please train your employees so they can actually help customers.
I cannot wait until my overpriced plan ends in May so I can switch carriers.

Awesome customer support by Carlos after I have had a really poor experience (to say the least) at the corporate Sprint Store on Brand Blvd in Glendale. Carlos was very helpful and worked his way out to find a solution to my problem. Thanks!

Now this guys make it sound good but sprint sucks ass, no signal whatsoever not even in the store.
I switch from att to sprint, price was good but no signal what good it’s a phone with out signal.
I had to go back to the store and switch back to att and on top of all the time I wasted I had to paid sprint $ 38 for restocking fees

Wow. Brutal salesmen. I was told my bill would be under $ 130 a month. Four months later my bill is close to $ 180. They lie and scheme to get you sucked in. In the end, you get screwed over. Don’t believe their «quotes». When I called in to ask about the discrepancy, I was out on hold for an eternity and was not given a reasonable explanation for their incompetency. I am taking my business back to Verizon. Despite their inexplicably pompous refrain, their service quality shines like a thousand suns compared to the bozos at Sprint. Fuck you very much. Also, their music is vomitus.

Great customer service! Friendly employees!