Sunrun

I have a lease program through Sunrun. The customer service is excellent, however be very careful when the program is being explained to you. I was told about their «guaranteed» output offer and I interpreted it incorrectly. What they are guarantying is that you will generate the promised amount in total (12 months), however on a monthly basis you will still end up owing money to your power company. Bottom line; their product and service is good, but the hidden details can cost you thousands of dollars if you are not careful.

Uncertain!
I had the sunrun rep. Visit me few times (unsolicited so he’s pressing the sale) the past week, not entirely convinced that all these promises can possibly be met, not feeling to confident in the rep. So far either has me really uneasy … you know the saying «if it sounds to good to be true it probably is»…so I Unilocaled i noticed the reviews in the past 11 months are good n then all the bad reviews come after that one year mark when u see how much you really saved and how much Edison is going to ding you… thinking I’ll stick with my gut on this one and stick to the known rather then the unknown… sounds like my my instinct might be right… by these posts… so thank you to those of you who have given us fair warning… seems I’ll end up paying the same if not more in the long run with solar! No thanks on that! How have they not figured out how to use solar power at the Edison plant if it’s so much cheaper n better for the environment… gives me pause… just saying…

Our sales rep, Mitch Meisner was fantastic! He answered our questions in a thorough and professional way. He addressed our concerns so completely that we had total confidence in signing the contract with Sunrun. Victor, the head of the installation team, was fantastic. Everything was done completely and he left our house beautifully clean. He answered our questions and even made it possible for us to leave on time for a long awaited vacation. Travis installed the panels with another man. They were so polite, careful and quick. You can be so confident in choosing Sunrun for your solar energy!

My Wife and I bought a home in Fontana CA over a year ago and decided to go solar. So in early November we contacted a sales rep and said we decided to go with Sunrun since they advertise at Dodger stadium. We also had gotten a letter with a promo code for a $ 500 prepaid Visa through Dodger stadium if we go with Sunrun.
So we made the 20 year commitment with Sunrun and after about 2 months had the solar panels installed and they are up and running great. The bill is exactly what the rep said it would be but we never got our $ 500 prepaid VISA.
My Wife has called corporate a couple of times and they keep giving her the runaround. So what Sunrun advertises with Dodger Stadium is false advertising. Everything else was just fine though but I hate companies that can’t keep their word!

Jason Sconce was very helpful in explaining everything about Solar including the industry, electric supplier line by line explanations, warranties, lower bills, how solar works, etc. I was very impressed with his knowledge and he could answer every question we had. I am very happy with my decision to go with Sunrun. I don’t think I would have made my decision with out having Jason as our representative.
Thank you Jason!
Mark

Just signed up with Jason Sconce who was very informative and thoroughly answered all of our questions. I am hoping the the rest of my experience with Sunrun is as pleasant as our first meeting. Jason set us up with enough panels that we should barely have an electric bill.

I knew when I purchased my home I would want solar. I’m thankful I was able to do this through Sunrun and Jason Sconce. I feel I have been very informed by Jason and he has explained the process leaving me to feel confident in him and Sunrun. Jason is honest and personable. I would recommend his services to anyone interested in purchasing Solar.

From the first time Alex knocked on our door to the final step of the salesman John Pindel selling us our system, we have had a great experience! My husband and I had discussed solar and even had a couple of bids from other companies and Sunrun won us over. Johns presentation and personality were top of the line. Our experience with this company has been nothing short of amazing!

It has only been a couple months since my first inquiry and now we are just waiting for the final step to be turned on. So far I love Sun Run! I have had nothing but great experiences with the team of professionals that have helped us move through the process. The salesman even helped me to analyze which «offer» would be best for us because we had multiple. Rebecca was even more amazing and helpful — she has amazing customer service. I appreciate all that Sun Run has done for me and my family — THANK YOU!

This company lied to me from day one! Their sales rep made multiple promises that were all lies when I first attempted to call them on a complaint it took them 40 days to return my call I would definitely not recommend using these guys for anything regarding solar! It took me over two months to finally get someone from headquarters to call me back and all they did was lie to me also and did not resolve any of my issues if Sunrun comes knocking at your door or anybody affiliated with them I would definitely slam the door on their face and walk away! It’s really unfortunate that companies can operate the way they do and still stay in business! Once they got my money they could care less if I have had any complaints or not!

If there were and option for minus stars I would have used it.
As mentioned by many… lies and more lies.
After we were beaten down by SEVEN HOURS of high pressured sales… and being told to our faces…“How great will it be to know you’ll never… EVER… have to pay more than 429.00 a month?”. .we began signing.
Any questions about the contract were met with.“Oh it says that but that will never happen with this system” and «You’ll never have to worry about that».
Lies .after lies. after LIES.
Four years now… a whopping Sunrun bill at the end of the year. and an even bigger Edison year end bill. (1500.00 this year) Questions about why… if we produce Too Much with Sunrun. and we are CHARGED for it. why then do we STILL have to pay Edison, go unanswered or unexplained.
Keeping very accurate records, it’s very clear we are not saving a DIME and our home is tied to this debacle even if we try to sell it. Any buyer has to accept this mess or Buy the system outright. If they see our records. they would run and I wouldn’t blame them. Sunrun and their lying salesman has caused us to live a financial nightmare.
We are contacting an attorney to see if anything short of death can get us out if this.
Save yourself from the heartache and financial strain from this terrible… terrible company!

They are liars and con artists. They sold my elderly parents a leasing program with high pressure sales. They never explained what they were getting into and they keep billing them erroneous charges above and beyond what they «told» them. DO NOT BUY FROM THIS COMPANY !!!

Well its finally over. We are officially solar! If we save $$ that is still left to be seen. When this solar project began I was full of excitement and optimism, as the project lingered on I began to become skeptical and hesitant of the project. SunRun passed my solar project to a new manager and he began to get the ball rolling once more. Once he got the project rolling again he passed it off to Connie Martin, and she picked up right where Shaun Evans left off. She kept me up to date with what was going on with the procedures and steps that had to be taken by PG & E and themselves to get my system operational. She stayed in contact either by phone or email and let me know what I could expect. I am happy with the way things have turned out (So far). We will see when I start receiving my bills, if this rating goes up or down.

Application was okay as the agent, Kirk, did well in explaining the whole process. But no matter how i asked them to install more panels as the guaranteed kwH/​month is not really enough to feel the savings brought by solar panels. i was told that the guaranteed power is only 550kwH/​month but the solar panels can generate power ¨ like crazy¨.
Tier 1 with Edison is 15c and solar rate is 16.50. although i understand that i will still save a little somehow but my panels did not ¨ generate electricity like crazy¨ as i was made to believe.
September Sunrun generated 330kwH and still i got 740kwH billed on Tier 4 !! i repeat —- 740 kwH on Tier 4.
First month, i paid my monthly bill of 89.89 and still got billed 300 + by Edison.
On the second month, i noticed that there is an error message on the control panel. after 3 days they called me to say that i have to press escape button as there is error with the inverter.
So last month, my bill with Edison went up to 400 and i found out that the solar did not generate power for a week! i asked customer service why they were not able to detect that their panels is not generating power. The customer support said they wait for a week before they investigate ¨because 95% of the time” there is no problem.
Following week, same error message keep coming up and i am not generating solar power.
Last week, a certain Mike called me and asked my permission if they can replace the inverter as they received a new inverter that they had to order. of course i said yes they can come anytime.
Today is a new week. same error message occured in the morning and no power at all at around afternoon. Inverter wasnt changed. Nobody from Sunrun showed up and not even a call. Nothing.
I am going to sleep now with a useless defective brand new solar panel on my roof.

So far, so good. Should be saving lotsa money ;) installation is in a few weeks… I’ll be updating soon… Fingers crossed!

Sunrun: I wished I had ran, as far and as fast as possible, this company is by far the biggest bunch of crooks I have ever had the misfortune to deal with. Lie after lie is what they should be named. No more Edison bills no more other billing other than the monthly bill from them. Lies all lies, I was sold a system large enough to cover ALL of my electrical needs (by their own calculations) A large Edison bill at the end of every year so far. One year over $ 700.00, yet another year over $$ 800.00. While also paying Sunrun an additional $ 500.00. I pay almost as much with them as I did without them.
I now pay them monthly for the energy they say I produce as opposed to a monthly average. This month I was billed for over $ 800.00. This more than I would have to pay to Edison. SAVINGS, Not by a long shot. RUN AWAY, AND RUN AWAY FAST.

I don’t know how this company which is statewide can claim to be anything but garbage I was told that I would be reembursed for their system not producing the amount of kilowatt hours as promised. well the first year they stated that I would have to wait for for the second year for payment but that my account would be credited the only problem is that I didn’t owe them anything because I paid for the system completely when they installed
the way the system was approximately 2000 kilowatt hours short and they also said that I owed them money from the pre installation which I proved I had paid. then again when I gave them a referral who ended up buying the system they once again brought up the money situation and I proved it was paid again well after the second year I contacted Sunrun again about the money from the first year and the second year because I had to pay the electric company double from the first because Sunrun let the system stay down for more then a month before realizing it was down and guess what they brought up yup the initial payment which I proved twice or three times before and by the way the person that I referred told me that they had dug a ditch in his back yard to lay wiring and they never covered the ditch he had to do it himself and by the way as of June they still haven’t reembursed me and my 2 years was up in
no would I recommend this company not even to build an outhouse and actually one star is way to high a rating for this company

Run the other way! Complete rip off and a bunch of liars. I was told they would cover tiers 3 and 4 on my monthly electric bill. Not true. I have called them numerous times. Their customer service people are «very» nice and act like they want to help. Every time I send them a copy of what the sales person gave me stating no teir 3 and 4, they quit calling me back. They totally wear me down and I am so frustrated that I can’t stand to deal with them. Because of their lies, I am paying an extra $ 1500 plus a year. I am also paying them a monthly fee while my electric bills are as high as they were before I had solar.
Again, don’t deal with them as they will not honor their agreement.

Amir is always helpful with any, and all, questions we have. He is also very courteous, professional, and promptly returns any email or message, and usually within 30 minutes or less.
I had a family issue that took almost two months to remedy, and I called to tell him about the issue. The entire program was put on hold while I took care of the problem, and I was free to take care of it without any phone calls asking me when they could start the install. I did not know this until I called to find out when they would begin installing the system. They told me they did not want to bother me while I was taking care of the family problem, and were waiting until I called them to let them know it was okay to start. What other company would do that for you? Most companies would want there product installed no matter what so they can get paid.
I am very impressed, and grateful, with Amir and the entire REC, SunRun team.
Gene & Jeri Stromsoe
La Verne, CA

Overall experience with REC as a Solar Installation company in partnership with Sun Run.
I recently signed a contractual agreement to have REC place solar panels on the roof of my home and the overall experience was pleasant. Amir Maki was my Sales Consultant and I would advise you to ask for him as he is the ultimate professional before, during, and after the project is completed. I had a few issues with REC and the installation however, the system is up and running and I am anxiously awaiting the results from my Edison bill to see the offset of solar vs. buying KWH directly from Edison.
I would recommend this company. They are responsive to you needs, they practice a true consultative approach to the process and are not the type of organization that you have to escort out of you home because they are pushing so hard for you to sign the contract. If you make it clear to them up front that you would like an informational session to learn about Solar energy, REC, SunRun and their key differntial vs. cthe competition, you will be very pleased with their consultations and how much you can save by thinking Solar in SoCal without an enormous outlay of money upfront.
Please give REC a call if you are interested in converting your home to offset Edison’s high costs of electricity with a quality system installed and backed by them on your home.
jp