T-Mobile

Okay, never in my life have I had employees so obviously uninterested in making a sale and so underdeveloped in customer service skills. Never returning.

This store is great when Adrian Paredes is around. I liked that he gave me an honest answer to all of my questions. Overall, he’s a great guy and I hope to see him again soon when I visit this store. Thank you!

A really great customers service helped out so much !! And they were all friendly !! Thank you guys!

I went in to talk to someone about some issues I was having with my phone, the staff member that took care of me was short, rude, and gave me an attitude. He did not try to resolve my problem in their office, was in a hurry for me to leave. When processing a phone replacement he did not ask where I wanted the phone sent, instead asked me for my house address which I gave him. I had a phone replaced before and they had it shipped to my work, this time I wasn’t even sure what he was doing, he just asked for my address and said ok, you’ll get it in a few days, have a nice day ! (bye!). The phone ended up getting returned to Tmobile since I work from 8 to 6 and I am never home to sign for it, I also did not have the funds at the time to change the delivery address since UPS charges to do so, I also could not drive all the way out to the 60 and 91 fwy to pick up the phone since I was on a tight budget. Ultimately, this issue is now affecting my ability to upgrade my phone. The phone was returned to their warehouse but it was not processed and now I have to wait 3 – 4 weeks to be able to upgrade since they have to find the phone, process it, and have it clear their system. The my tmobile website says I have a completely phone and has different phone specs than what I currently have. The service is lacking as well, there isn’t great reception, but I can usually deal with that, if their office got their act together, not all can be bad. Disappointed in their customer service, they need to fix that to help them grow.

I wish I could give this location 0 Stars. I came here wanting to open a brand new account after not being able to order the Note 5 online. I was not greeted when I walked in and no one offered to help me. So after walking around for a few minutes I finally went up to the counter where everyone was just hanging out and I asked for help.
Victor was who I got stuck with. yes STUCK
He tried to sell me a random «free bundle» and a «free tablet» after saying no several times he still kept saying no matter what I take I would pay around 150 whether I take the tablet and the bundle or not. After going around in circles I eventually told him I wanted it to be broken down for me so I could see what I was paying for because it was not adding up. He clicked on things and it would not come up to $ 150 and he said «oh taxes! but i cant show you those till after the order» but that was obviously not the case. I made it clear that I only wanted the phone and the unlimited data and that was it. No tablet or bundle was necessary. His attitude changed into an awful bitter person. He then decided to tell me he didn’t have the phone in stock and his manager said he couldn’t order it. When I asked him about any other location he said this was the biggest store in riverside and if they were sold out everyone is. I told him I would think about it then and he blew me off. I thanked him for his help and he purposely ignored me. So I left and went to the Tyler Mall location which was 100% the opposite. And finally got exactly what I wanted for $ 30 less. From all of these negative reviews and my own personal experience, I really do not recommend this location but if you must then be sure to avoid Victor. Who is obviously all about sales and money and knows nothing about customer service.

I went to tmoble in riverside. had a android & iPhone 5 to trade in to get as credit towards my purchase of iPhone 6.
Sales rep (Gisel) gave me a break down of my monthly payment for 5 iPhone 6 with my trade in. apperantley I was getting a good deal took my phone home was happy at the
I look at the contract I did not get credit for my phone that I traded in. I call back to the sales person that had helped me. i tell her about the phones that I gave to her for my credit. suprizenly she tells me she doesn’t remember about my phones that I had given her and that it’s not on the contract that I gave up 2
I talked to the manager tell him the situation. he is already taking her
I tell him if he can look at the cameras to c that I have her the phones. tells me he doubts lost prevention is going to let him c the
the looks of it Gisel kept the phones I got robed. thats the kind of employees work at t-​moble a bunch of thieves…

The girl that helped me here was just rude. Didn’t even talk when I asked her questions. Just gave me an attitude!

horrible experience by the entire staff. Their a staff member with out uniform talking to the staff. The manager is walking around with a clipboard while the sales floor has 7 to 10 customers waiting. This is the first and last time I walk in to this location.

So I thought it was just me that had a bad experience here. But my friend also came to this location to add an extra line on her plan. She just wanted the basic $ 10 a month add-​on. Somehow the guy there added the more expensive one (I think $ 40 a month). She mentioned to him that she just wanted the basic plan only. He assured her that he fixed it on the computer but never gave her a revised invoice.
Fast forward a few weeks, she received a bill for extra $ 40 a month when she only wanted the basic $ 10 add-​on. She had to call T-​mobile customer service to fix that. Don’t come here.

I went to there for iPhone 5s, the girl is super rude and ask me for 760 dollars, but at apple store plus tax, it’s only 700. That girl gave me an annoying face shows «don’t have money then don’t ask». I don’t know how she dare been so rude, did her dad own tmobile???