The Home Depot

The service in the store is great. Their phone system is terrible. I have called multiple times and asked for a specific department only to wait on hold for 15 minutes. This happens so often I end up having to drive down to the store to get the help that I need. When I complain about the phone system they say, «I know, it is not very good. I have the same problem when I call in.» The biggest home improvement store and they can’t fix their phone system???

The absolute worst experience of my life. I have spent lots of money in this establishment. Never again will I ever set foot in this joke of a business. The LP followed me around from the first moment I walked in the store. One even walked into me. Trust me you should shop at Lowes instead.

Well, I guess I should have checked all the bad reviews before shopping at this Home Depot. My story goes… went in on 1÷26÷2016 and negotiated the purchase of a wall oven, cooktop and hood. I was fortunate enough to find an oven that another customer had returned because he had measured incorrectly. I was amazed they would take back such an expensive wall oven when the customer had measured incorrectly. They put the oven back on the floor at a 60% discount. I was closing a business deal the following week and did not want to use credit to purchase the items. I gave Jeff, the sales associate my card and instructed him that if someone came into to buy that oven… to please call me and, if forced to do so I would charge the oven. I didn’t want to lose the tremendous savings. Well, I went in to buy my items today and the oven had been sold out from underneath me. I was furious. Jeff wasn’t in and I asked for a manager. I told her my story. She was rude, condescending and generally unprofessional. I asked her to make it right and she refused saying that I had no idea how many customers promise to come back and don’t. And regardless of the arrangement that I had made with the sales associate they would not honor their promise. I will be visiting with the store manager tomorrow. They ate 500.00 over some other customer’s stupidity and won’t help out a customer that they LIED to. Jeff told me oven had been sitting there for 6 months and hadn’t sold. I thought the arrangement I had made covered all possibilities that my oven wouldn’t be there when I came to pick it up. I will keep you posted as to how the store manager handles my issue. The fat little manager gal obviously hadn’t had her Twinkies today and took out her frustration on me and my attempt to be treated honestly and fairly.

Had 2 sets of blinds cut when I bought them, they were cut wrong the first time. Took them back and they cut them wrong again.

Just bought an oven, dishwasher, and microwave on Black Friday which was delivered. Huge dents in the bottom of the oven. The delivery guys were rushing us to inspect the crap and left before we discovered. So sick of places not being able to deliver their products without major issues. Will never buy anything from them again.

An other place I’m stereotyped as a
thief. Just need to buy everything on line.
Made a purchase with my Home Depot credit card and then wanted to pay that balance off, went to the return desk to make a payment she asked for my receipt I said I’m only trying to make a payment. I’m sick and tired of people stereotyping me because I have a handle bar mustache and tattoos
Well I’m done going to Home Depot I can get everything I need though roofing supply yards and it’s so easy to place an order what takes 5 mins at a roofing supply yard you can get done at Home Depot in 2 days last time I placed an order it took 2 days to get my order right and when it was delivered it was wrong anyways. Home Depot is for a home owner not a contractor.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

Went in to Home Depot on Thursday afternoon for some PVC pipe. I needed it cut and for some reason the older man that was in that aisle didn’t want to help us. He said he could let us borrow the tool and we could cut it. I don’t understand if u have someone assisting in plumbing why couldn’t he help out? This Home Depot is by far the worse I’ve ever been to.

Do Home Depot does it again. Purchased a dryer gas line kit to install new dryer. Exterior of bag says it contains thread seal, and connectors but I got home and opened bag… No dice. I purposely took this one from the shelf since almost all of the other kits were obviously torn open and this one looked intact. But without being a jackass like others, I didn’t rip it open and start checking. Anyway, I guess it’s my fault for trusting.

Horrible location! Been working on a large job nearby, each trip I make there 3 out of 5 items that I need are out of stock. And they are basic items like mop heads, first aid kits and minor hand tools. The service is poor, and the mobile app does not list real locations of items in the store.

Home Depot really let me down this time. Unfortunately we had a very bad experience with a carpet install. It is a very long story I will not bore anyone with but basically with one day left till close of escrow on the sale of my house the installers told me they could not install my carpet due to my flooring conditions and left with the carpet. It sounds understandable however, the VERY next installer (different company) that came out informed me that installation was no problem and finished within 1 hour and really saved me in my time of need. Long story short the install was a bit harder than most so the Home Depot installer simply walked away. I was very very sad. Special Thanks to Carpet Time for saving me and the sale of my house!!!

Ended up leaving because we couldn’t get someone to cut one piece of wood. Planned on spending over $ 100. Left mad and disappointed. Wasting my time on vacation here waiting!

I signed up for a workshop to build a Grilling cart. I walked in the store and my workshop lasted all but 5 minutes. No classroom, no instruction, no demonstration, no how to, absolutely nothing. I was handed a piece of paper and told «SHORT BUT SWEET!». What an utter disappointment.

Hello Chris,
I am writing here because my wife had written a complaint on home depot website. Probably seems to you that we, are complainers! Sorry this is not true but we are ones that will make statements when things are wrong! As we said in the prior review we spend a lot of money in home depot and the Madison store is close and convenient. But once again we had major issues. For one no one from Home Depot ever contacted us after we commented on the website. Other than to say our comment was reviewed and was being looked at to put on the website :(again like last time we could not get anyone to help with blinds after 3 requests. And we hung around for over 45 min. Waiting for paint. Had ordered 13 gal. Found that the person assisting us went to lunch and we sat. Then asked for help they said we had to take all one gal buckets of paint cuz she could not get it in 5 gal. We have gotten it in 5 gal for years we never use 1 gal unless we need less than 5 gal. We use airless sprayer as a matter it was bought at home depot.
We left went to the Corona store and got what we needed. No problem ! Other than losing so much time. This store needs. Lot of help!
Had to give it 1 star because it would let us five it Zero.
Sorry, hate to leave any complaints like this but it is very, necessary.

I enjoy Home depot. I like being able to tackle some of the job around my place by myself.
Well on this day in question I lost my respect for their service I was in the store and I felt as if as customers our concerns are intelligent was not important I came across discrepancy in packaging and advertising and how they were selling us something that was a lie bold face lie I will attach the pictures for you to see for yourself. When bringing it to the manager of that department he really did you see what was the big deal at this point I just shook my head and said what is customer service coming to really at the cost of a dollar and because we have made them who they are they continue to do what they do shame on you Home Depot misrepresented yourself.

Where do I begin…
Fiancé and I are redoing our entire house so we put a bid in (I think that’s what its called) to see if we could get any kind of deal.
1. After making an order of $ 6k + my fiancé and I decided we would take advantage of 12 month interest free Home Depot card. Seeing that we just put in the order 2 hours prior, we did not think it would be a big deal. We called Leslie and she said she would leave a note for the manager to take care of it and the manager would call us as soon as it had been done. Two days later, with no call we decided to go down there to make sure everything had been transferred over to the card okay. Come to find out the manage had never changed the payment type! Then he went on to tell us that because it had past the 24 hr window we would have to pay a 20% restocking fee for items we had not even received! HD you’re kidding me right!?! Then the manager attempted to bl