The Law Offices of Dr. Bruce G. Fagel & Associates

Called this morning to discuss a possible negligence suit. I was on hold fir a while then the representative advised me the case manager was not able to take my call, she took my number for a call back. Several hours went by so decided to call again. This time, after a lengthy hold, Christie took my call, she was already rather abrubt, but I went on to explain why I was calling and was put off by her tone, her lack of empathy and the way she questioned my concerns. She took the info I gave her, put me on hold to discuss my case with attorney then came back on line with «the attorney is too busy to take my case»! It seems odd that this large a firm would be too busy to take my case. The case manager Christie, again was rude, non apologetic and apparently this large firm could not be bothered with even a free consultation or review of my medical record. We are not talking about a «paper cut» situation. My case was serious. Customer service was non existent. Uncaring.