West Coast Spine Restoration Center

This is my second round of physical therapy at this office. Last time was over a year ago and the ladies are the best. Stacy and Chandra are awesome so caring and I feel very fortunate to get have them. All the staff at West Coast Spine are friendly and helpful. Even when things are busy I get a hello and how are you doing. My doctor orders PT after wrist surgery. I receive a call from West Coast Spine and set up my evaluation. When I arrive my insurance has been all set up to pay and I take care of my deductible and I am all set. Now all I have to do is follow my wonderful physical therapist «Stacy PT and Chandra’s instructions and that is all I need to worry about. I have a very physically demanding job Stacy and Chandra have helped me get back to work and feeling great. They are great at working around your schedule. Thanks to everyone at West Coast Spine Restoration!

I had shoulder surgery recently and have been doing PT here. I love this place. The staff is friendly and effective. They do a great job of not only helping you with strength but they remember you and who you are. It’s nice to go in and have someone remember you work nights you got promoted and why. Will definitely come back if I ever need PT again. Or for anything else. Lol

In October of 2015, I had back surgery and as a result my surgeon sent me to West Coast Spine for therapy. You know, to learn how to exercise and strengthen parts of my body affected by the surgery.
My first appointment was on the 4^th of April, 2016 for an evaluation. I met with Kelly, the therapist/​interviewer, and she ask a lot of questions about myself and took a lot of measurements related to my mobility. She then gave me instructions on how to perform exercises specific to my condition. As we concluded our interview, she made a couple of follow-​up appointments. Overall, I came away with a positive outlook concerning this new adventure.

Wish I could give them less than 1 star. Everything was great until I switched insurance companies. I updated all the information and made sure they made a copy of my new card. For the next 2 months I continued to go in for treatment twice a week and they never said a word to me about any insurance problems. Nearly 1 year later I get a letter from a collections company for almost $ 1000! West Coast Spine NEVER tried to contact me even though none of my contact information had changed. Turns out that they never billed my new insurance company — never even tried. It’s now been 4 months since I had to pay that collection account and I’m still fighting with the incompetent staff here to get my money back. I tried to file the claims through the insurance company myself, but they only take claims from providers. My advice to anyone considering this facility — RUN! Run fast and run far!

These people are amazing!!! Quick, efficient, and great to work with!!! If it wasn’t for them I would still be wearing a neck collar at home in bed. They’ve helped me to gain strength, stability and not to mention the massages are great. Love this place.

I am in my 3^rd week of physical therapy after having back surgery to repair a herniated disc in my lower back. I have worked with Stacey and Shawndra twice a week. They have been great at addressing my concerns and answering all of my questions. My only complaint is the décor. The walls are a pale shade of pink and there are fake plants and flowers scattered around plain oak furniture. It’s bad.

I went in for an hour of massage therapy and unfortunately it was pathetic.
Basically I was supposed to get my back neck and shoulders done and I left only getting my right side of my back done and neck. It’s common sense that if you take 30 minutes to do my right back side, then 30 minutes would go towards the left side as well right? Well wrong
She only did my right side and didn’t even bother to turn me for the left side or anything. I didn’t speak up, I thought it was common sense but since the lady didn’t, I simply won’t be back.

The therapists are good, but the business office, especially the insurance department is horrible.
My daughter had knee reconstruction and I wanted to take her there. They have done well before. The insurance person however would not make a phone call, but relied on an outdated website.
West Coast wanted to over charge me by $ 50.00 per visit. We went several rounds arguing with West Coast ’ s insurance person. I finally made the call myself that they should have made. I was correct.
I had my insurance company call West Coast to get this cleared up.
West Coast ’ s response was to acknowledge their error but decline us as patients. How arrogant, how sad.
We’ll go elsewhere and make sure we no longer refer anyone to West Coast.

My husband had been referred here. He went in for 10 sessions. At first they said they contacted our insurance and we have only to pay the co-​pay. Said they were in network and that we had 18 visits approved from our insurance. My husband said he felt he was done and felt good with his arm at about the 10 session mark. Our regular Dr agreed. So he stopped going.
Now I receive a bill which they did not credit 3 sessions of being paid. After speaking with the lady she gave me information that she spoke with my insurance. My insurance doesn’t even acknowledge them, can’t find them, and agrees they are doing something wrong. The women gave me the reference number and name of the person she said she spoke with. The reference number does not even exist. On the bill each visit is billed at a different price. Seems a little odd when he saw the same person 7 times and another women 3 times. Not exactly sure what I will be doing but our insurance will be checking into them as well. Even if they were out of network, they still charged more then the out of network co-​pay.
As to the therapist who helped my husband. The one lady he saw 3 times seemed to know what she was doing. The other lady just kept saying she is doing what the other lady tells her to do. sorta confusing. Either way the main one that he saw the 3 times found the problem in his elbow and it was worked out in the last 3 sessions.
Over all. It is our fault for not contacting our insurance. I would suggest for anyone seeking anything with this company. Check your insurance first and get all the facts before doing any business with them.

Excellent therapist very friendly. They make you feel as part of there bus. fam. Great techniques very respectful and tons of patience. Love them

I did my physical therapy here after my acl reconstruction due to a motocross accident. Well 2 years later and another horrific moto crash I’m back. This time for massage therapy. Great place. Super friendly therapists and best of all, my back is already starting to feel better. Thank you maria. Shes a great massage therapist…