Firestone Complete Auto Care

Just moved to riverview recently and was afraid to start a new mechanic since mine was great in Bradenton. Hard to find a auto shop to trust these days. Tried this one out because of the great ratings on BBB and was not disappointed. Great customer service and very helpful. They are my new shop to bring my car to!

Worry wart father moved daughter near this location couple weeks ago. Away from me for college. Searched BBB and they were rated A plus. She had a small problem. She called me miles away when I could only tell her what it might be. Minor problem. She went there and it was what I thought and they didn’t charge her a dime. What a relief for a worried father knowing we have a place to trust and get things fixed quickly. Thanks to Bobby there. Keep up the great service. Means more than you know.
Signed: worry wart dad

Horrible. Horrible. Horrible. The only reason I’m giving it a one is because the manager was somewhat nice. These guys have the slowest service ever. I came in for two new tires on a recently purchased vehicle, and was told «an hour.» Over an hour and a half later I’m still waiting and the vehicle hasn’t even been placed on the rack yet. They either have the slowest mechanics or really don’t care. Either way don’t tell someone an hour if you know it’s going to be about 2. Never again. Also, they ordered my tires from another store a few minutes away, well they lost the tire and had to send someone back to get it 2 hours later. How do you lose a tire?! Dissatisfied can not explain how unhappy I am with this place. It seems to be all Firestones in the Brandon area because I had a similar situation at the one on 60. Unless you plan on waiting up to 3 hours for a tire that magically got lost, avoid this place at all costs. Firestone, it’s time to hang up the hat. No communication whatsoever. Annnnnd I was just told by the manager that my tire is here and they were putting it back together. Well I’m looking at it on the rack and two mechanics standing outside smoking. Looks like they are waiting for it still. So no they lied to me also. Excellent.

Good service with quality customer service. Reasonable waiting times