Sherwin-Williams Paint Store

Was not impressed with the store. The employee could care less I walked in and needed some questions answered and it was like I was bothering him that I was there. There are other stores so I will try to utilize the Brandon or valrico one although this one is so close to where I live. It’s a shame.

I have never had any issues with this place and we have been here many times. This is the only paint store I have ever been to besides places like Home Depot or Lowes… so as far as a paint places goes it ranks high on my list. Not only do they sale paint but also everything that you need to get the job done. Everyone is extremely friendly and helpful. They keep your paint information on file so you don’t have to remember it if you need to purchase more. I normally go when there is a sale on paint… keep an eye out for 30% off… we buy interior Super Paint which was a part of the deal.

Super disappointed with Sherwin Williams at Riverview FL store 2444. Went to take advantage of the 30%. We asked the employee about the sale and he told us that the sale was for ALL paints. We picked and paid 5 gallons of the Ovation. When reviewing the ticket and calculating the discounts we noticed that there was zero discount applied to our transaction.
We called at the store and spoke to the seller to find out that the Ovation is excluded from the sale because it has an everyday price. What?! The seller responded yes, «sorry for
that.»
We drove back to the store and told the seller about the promotion, about sherwin williams not having an exclusion for «Ovation.» We were told that
the exclusion is the word «everyday price.» Are you guys serious?!? We went online and there is no exclusion for ovation. This is plain false advertisement. You guys need to regroup and have your marketing department fix the advertisement.
We asked to speak with the manager at the store Burlin and he said that ovation has the same price every day and no discount is applicable.
You guys think that customers are stupid? Again, this is false advertising. Be more specific about your sales. Be more specific about what is not on sale. Have signs at the stores and online that tell customers about the exclusions. Have clear information.
And also train your employees on how to deal with customers. One of your employees was upset because we asked for a refund and he was trying to «defend» his coworker from his mistake. We asked him to stop getting into the conversation with the manager because he was not even there. So he was obviously upset by that. When leaving the store he sarcastically told my husband and I «enjoy your Memorial Day.» The manager asked him to shut up.
Well let me tell you about us. My husband served many years in the military. He retired serving this country and we take seriously and personal comments like this one. While you were relaxing and living «la vida loca» in Florida my husband served many deployments oversee defending our country so you can live free. In 9/​11, my husband was deployed protecting and serving our country and others. In Katrina, my husband was deployed and he was assisting others in need. This is what we picked for work but we did it with honor. It cost a lot of sacrifice to our family but we did it with HONOR! Your employee sarcastic comment was very inappropriate. Yes we do respect and honor those who lost their lives protecting their
country so we all can live free.
Sherwin Williams we were your customers for 15 years. The action of one store throw this
to the trash.