Hampton Inn Roanoke/Hollins – I-81

When I first walk in, the employees were nice and they greet me with respect, the room was okay, they didn’t have a microwave inside the rooms or a coffee cup which I was disappointed but overall the bed sheets are clean and it was great.

Not sure what the negative reviews were about, but this was a typical Hampton Inn experience for us. Clean, cool room, usual breakfast. We were satisfied with our one night, quick stay.

This is a mixed review.
Stayed two nights and two rooms with family. Hilton Hampton Inns and Hilton Garden Inns are usually my preferred properties for both leisure and business.
Pluses:
+ Usual comfy Hilton beds
+ Clean room with modern shower
+ Convenient location right off I81
+ Fridge in room
Gripes…Hotel Manager Tony Thornhill has some serious management and training issues:
— Wake-​up call occurred 20 mins late. No apology offered.
— Rate dispute upon check out was treated as my problem. No apology offered.
— Single toaster in breakfast area is so slow to toast that the Berlin Wall fell in less time. If this were in your home, you’d throw it out. No apology offered since no one seems to care.
— Breakfast server whined about how she’s just one person. Maybe she needs help on weekends. Guests don’t want to hear this.
— A/​C had to be set to 61 degrees to cool the room. Control on Wall doesn’t work, but control on A/​C was working kind of. Why have an inoperative wall thermostat that confuses guests?
— No receipt under the door for either room upon day of departure. When asked why, no apology or explanation was offered.
— Finally, no recognition of Diamond HHonors status.
I never gripe about just one issue. But there were so many issues, be forewarned about management problems with this hotel.
I will not return. I’m told that a Hilton Garden Inn is under development on other side of Roanoke. Hope it is not the same management company.

Stayed for one night crossing the country. This was the day after a Motel 6 experience so we thought we were walking into heaven. Great staff who pointed us to. Nice restaurant. Clean updated rooms. Worth the ~$ 115 we paid for it. I recommend this establishment.

Stayed here one evening on my way back home from Charlotte, NC to Northern Virginia.
Hampton Inns generally are fairly consistent from one property to the next — clean and comfortable.
I arrived a little after 8:00 pm on a Thursday evening and checked in.
My room was spacious and clean, desk with wireless internet access, HD TV, mini-​fridge, clock radio, etc.
The TV felt a little small as far away as it was when lying in bed — a larger flat panel HD TV would work better — and they need HD channels. Internet access was reasonably fast. Bed was comfortable, AC worked well, and the general area where my room was located was fairly quiet.
The one thing I will ding them on is the condition of the bathroom, there was mildew on some of the caulking in the shower. On the outside of the shower along the base of the door, there was rust/​corrosion. And to top it off, the sliding door was broken. The wheels seemed to be broken or missing — one really had to put some oomph into the door to get it to move.
The staff were friendly and professional. I advised them of the issues with the room at checkout — they responded by comping the room — which I felt was unnecessary, but was very nice of them.

Polite staff, clean rooms. That’s about all I need when I’m traveling and need a little shut eye.
I would stay there!

Nice room with comfy beds. Did not get a chance to try the pool. The breakfast was good (typical for Hampton) and the staff was friendly. Cookies in the lobby were good, too!

The rooms are clean, typical hampton inn room (a good thing)… Flat screen TV, desk, mini refrigator, & nice bathrooms. In fact, it is a good value for the price. They must have rennovated pretty recently as the room was very nice. The staff was very friendly and accomodating. The manager was visable & went out of his way to help me with a computer issue. For the hotel catageory… I do recommend. (it is not the Ritz).

We stayed here the last night of a 6 day trip with a different hotel every night. The prior hotels were all Holiday Inns, Hampton Inns and Hiltons and this property was the best of the best!
Everything was clean and fresh. The bed was super comfortable and the sheets felt like silk. The bathroom was nicely decorated with lots of towels.
Didn’t use the indoor pool but that was a very nice touch for a property of this price range.
The front desk personnel were all friendly and helpful with a complete list of convenient restaurants printed off.
The free cookies were awesome! Definitely were fresh baked!
The only complaint of have of Hampton Inn’s in general is I wish they all used a better shower head.

The other reviewers must have stayed here prior to a recent renovation. I stayed here last night, and it was clean, up-​to-​date, and quite nice. The room I stayed in was basically brand new. Breakfast was OK, nothing to write home about, but certainly enough to get me going in the morning. Internet access was above-​average in my experience. I would certainly stay here again.

The exterior of this hotel was a grotesque scene of neon green, yellow, and pink styrofoam, with sheets of plastic thrown in! Literally! I can’t believe they kept this place open with the level of construction that they’re doing here! (I thought it was closed the first time I drove by, and almost called to question the reservation that I had made) The parking lot was strewn with gravel and loose chunks of asphalt. The grass was all dug up. Approximately 90% of the exterior was covered with hideous looking plastic sheets and construction materials. There were construction workers EVERYWHERE. I heard construction work going on before 8am. (thank goodness i was already awake, or this would have sent me over the edge).
They had oversold my room type, so they gave me a 50% discount on a 2 double bed room. Although I’m sure my company appreciates the cheap room, this place still isn’t worth a second look.
Hopefully with the construction they wind up making the walls thicker, because they’re paper thin here. The tv channel selection is quite lacking, and the tv looks to be about 20 years old. The heater is extremely loud. This however helped to drown out the annoying faucet drip in the bathtub. The faceplace on the lightswitch in the bathroom was missing a screw. The internet (although free) was slower than molasses for much of the evening. Nothing worth giving this place even 2 stars. (Granted, I did not try the pool or exercise room, or bother with the breakfast, so if you’re into that, it might help your opinion a bit). Just be prepared to be staying in a place that looks externally like it’s in the middle of a war zone!