Residence Inn Roanoke Airport

I arrived here with my family on college visits and we regularly book rooms at the Marriott chain. When we arrived, we had already pre-​requested a room on the top floor but all of them had been checked out. The polite greeter at the front desk apologized and allowed us to select a complimentary snack as consolation. We overall enjoyed our stay, and although we would have preferred a room above the first floor, which is where we were transferred, it was a pleasant experience and we thoroughly appreciated the polite attitude of the employees.

My wife and I choose to use this hotel as our wedding guest block hotel and cannot be more thrilled that we did. We blocked about 15 rooms off for family and guests and everyone we talked to enjoyed their stay. Our wedding was at the City Market building in downtown. They have great group rates if it’s not a home VT football game weekend. Super friendly and attentive staff, the hotel is well maintained and clean .They have a great breakfast a lots of space for my family to hang out and relax in the down time between events in the lobby and breakfast room. The staff went above and beyond making our guests (many from out of state) feel welcomed to the Roanoke area. Hands down would tell people if they are having a weeding or event in Roanoke to use this hotel.

Clean and comfortable inn style rooms, definitely a nice place to stay. There is free breakfast and also a social event every night (beer, wine, and light snacks), which is always nice during travels. The staff is friendly and the location is close to many of the prime areas around the airport. Definitely worth the money!

I am a Fortunate (yeah Points!) and Unfortunate (who is my Family?) Marriott Platinum Rewards Member. I mention this immediately to to set the tone that I have well over 500 nights in Marriott Hotels as a frame of reference. Recently, I stayed at this Residence Inn and it is easily one of the Top Finalists for Worst Night of Sleep ever!
I normally stay at the Courtyard next door, but it was full. I have stayed here before for the same reasons and it has Breakfast for the same price as the Courtyard which does not even include a Coffee (thanks Marriott for the value). I do get a Free Starbucks, but only because of being an Elite Member. Anyway, I get assigned Room 206 and check in to the room. It is nice and what is expected. These Efficiencies are more designed for more than a 1 night stay, so I get it. The Bed and Pillows are not high end and that with Hot water are all I really care about. Oh, yeah and Internet that is better than Dial-​Up speeds. Pretty hard to come by at Hotels. Seriously, not kidding.
I change clothes and head out to meet colleagues for the night and get in after midnight. Lay my head to sleep and… Jump to a startling screaching noise that rumbles the room at around 4:00am. It was the Elevator Shaft or Mechanical Room about 5 inches away from my pillow. I thought it was strange because the Elevator was across the Hall. In the meantime, this went on consistently from 5:30 and on and sporatically through the night.
The Bad Review is not so much for this because I am sure they sucker-​punch someone with this Room everyday and if they hear it in time, get asked to move and «probably» get that request honored. My gripe is checking out when they do the proverbial «How was your stay?» And I told them the story. Instead of a sympathetic reduced Bill (FYI all Hotels, we don’t like this as it only applies to my Company and not me the one who suffered), Points or even a free Apology, they would rather Argue with me that they never heard this complaint from Room 206. I call complete BS on this one. We are not talking about simple Elevator noise. This was like a Construction Site noise of heavy motors and screaching metal. I might also add my Shower decided to go to Cold water while rinsing the Shampoo out. In hundreds of Hotel nights this happens and I get it. Again, it is not the noisy room or shower, but rather the attitude and shrug off is the issue. I need be in Roanoke for 3 nights next week. Needless to say, I Cancelled my Reservation and will go elsewhere going forward. So, to those that like this location… Here is a TIP– Shower quickly and never accept Room 206.

Room was very big and clean. it was very nice. check in was easy and staff was nice as well… they had a pool table and a basketball court and a grill to bbq which is all very nice. the breakfast was like all the other breakfast. just normal it was good enough for a hotel… nothing special… but. overall it was a great stay!!!

We just stayed in this hotel for the second time, and overall its been a good hotel. The perks: a small half basketball court to shoot hoops, a billiards room, a fantastic complimentary hot breakfast, a nice outdoor pool and hot tub. This is what we loved from our first stay, which made it an easy choice for our second stay.
However our second stay had a few issues. We were put in a room on the back of the hotel, and the windows are directly above the many AC compressors for the building. These were so loud when they ran that our floor would vibrate, and cause a loud hum in the room. I’m sure the hotel staff is aware of this, so with the hotel at minimum capacity I don’t understand why they would put people in the rooms that are loud unless absolutely necessary.
The other issue was that we smelled cigarette smoke twice while in our room. The first time, around 9pm, it was fleeting and dissipated pretty quickly, so we did not think to mention it. However the next morning around 8:30am after getting back from breakfast, it smelled very strong. I alerted management and then asked them to come to the room so they could verify that they smelled it as well. The manager offered to move our room, which I appreciated, but we were only there for the one night and were leaving so it did not matter. She said she would look into it and try and find where the smoke was coming from, and I asked her to follow up with me to confirm that the person who was smoking was fined accordingly. I unfortunately never heard anything from her.
We may book again when traveling through, but I’m very disappointed in the lack of follow up from management.

Stayed here on a overnight on the way to DC. Great room, very spacious and well maintained. The full breakfast the next morning was probably one of the best free meals I’ve had at a hotel. Everything you could think about for breakfast was offered. The next morning we had a water issue. The neighborhood water main was not functioning so we had not water. But that’s okay because the staff was walking around handing out bottled water and gallon jugs of distilled water… so nice. Really enjoyed this place and would stay here again.

I stayed here for several weeks during a relocation and had two different rooms during he time. The first room was great with the only frustration was my wifi going in and out. The breakfast was pretty good and they also have manager toasts a few nights of the week.
When I was in the second room after a weekend away it was a much different experience. The heater couldn’t get the room warm during a cold week and the furnace was so loud it was difficult to sleep. He shower was usually freezing cold in he morning as well.
I would likely stay there again if I needed to, but I learned not all rooms are equal in quality.

Stayed here for about 3 weeks for work. Staff are great and friendly, got a greeting almost every time I walked in. I was especially impressed with the complimentary breakfast every morning, they cycle out a few different things but there was rarely anything I wouldn’t eat and I think the fact that I ate it every morning for 3 weeks is a good sign of its quality.
I’d also like to extend a special recognition to Elizabeth at the front desk. I had a small issue with my company’s payment arrangement and although she was new and didn’t have every answer she is about as friendly as they come and made sure I was directed to the right person.

I usually stay here when I am in town for work. Overall, I am a fan of Residence Inn’s in general and this is no exception. My last stay (checked out this morning) was another good one. The room was clean and the price was reasonable. The dinners that they provide are pretty good. Additionally, Mike, the guy that takes care of the dinner area, is extremely helpful and friendly. I look forward to coming back again soon.

Stayed her because the Sheraton was booked, really glad that happened. Room was very comfortable, was in room 217 — nice 1 bedroom room with full kitchen, fridge, fireplace, desk for work, table for eating, etc. Complimentary breakfast, wi-​fi, great place to go for a walk in the morning or evening. Other than the elevator being slow, it was a nice spot and I’ll be back.

I like staying at the Residence In. Very reasonable, free breakfast and full size refrigerator in each room

My husband and I stay at this Residence Inn every Thanksgiving holiday when we are in town. The staff is always courteous, professional & friendly. We usually request a room on the 3^rd floor. The full size kitchen (with stainless steel appliances) comes in handy when I need to prepare a holiday dish. Having BigLots next door, and a Walmart near by is also a plus. Added bonus — the additional television in the living room.

I really enjoyed my 4 day stay. The room is very clean, spacious, and bed was comfortable. Modern décor. Only complaint is the pillows were all synthetic and the bedspread was a bit too light. Loved having a fridge and microwave. Room was quiet, I didn’t hear any noise from the other rooms.
The evening social meals M-​W were good choices. Free am breakfast was good. Usually had scrambled eggs, sausage, yogurts, cereals, muffins, waffle station, apples, bananas. There is a smallish pantry to purchase candy bars, and some frozen meals.
Free parking out front.

I’ve stayed in LOTS of Residence Inns and this one ranks pretty much in the middle. Like all, it’s set up for the long-​term traveler with a small kitchen and more space than a regular hotel room. There is an evening social during the week, and free hot breakfast in the morning. All of these are a plus for me.
More on the Plus side: Clean and well-​maintained property. Staff was friendly. Rooms have a good amt of space. Breakfast was good, including hot items: eggs, French Toast, waffle station, etc. Furnishings, fixtures and décor are modern and nice. Snow removal was being handled immediately. There was a small game/​pool table room. Outdoor pool.
Minus side: It was a Sunday, and snowing, but I didn’t think this was an excuse for the things they were out of. The coffee area in the lobby looked pretty pilfered, and there was no decaf tea. The front desk did open the cabinet and look for me, but said they had run out because it was the weekend. Also, having pulled over for the night because of snow on the roads, we didn’t want to go out and eat. The pantry listed both pizza and soup, but neither were available. There were maybe 4 boxes of lean cuisines in the freezer. Now, I’m not really that picky, but there are two factors:
1. At a hotel at this level/​price, there’s really no excuse to run out of things. Send someone to Sam’s Club on Friday or give weekend staff the authority to do so.
2. On a snowy day, the hotel is losing a ton of income by not having the pantry stocked
That minus side looks long, but it wasn’t really a big deal, just something we thought could be managed better. All in all we had a very nice stay, and were happy with everything else.