Blu H2O Salon

I was recently in a wedding out at Mayowood Stone Barn and we had three girls from the salon do our hair out there. It was a terrible experience to say the least. One of the three stylists was late and all three looked incredibly pissed off. Two of the girls hair went flat and had to be redone before they left which still didn’t help matters. The maid of honor ended up redoing ⁴⁄₇ hairdos, including the brides (!) once they left. They were incredibly rude, expensive, and unfriendly. Two of the stylists seemed like this was their first ever time doing an undo or curling hair. Overall it was an incredibly disappointing experience.

I strayed from my fav nail salon because I needed something close to my work. From my previous experience I should have known better but I was willing to give them a second chance. My tech was very nice… but that is the only good thing I have to say. I know better now…

Wow. I am so frustrated. I usually do not take the time to write reviews, especially a negative one, but the experience tops them all. I have never felt so un-​welcomed in a place in my life. Not sure why, but everyone just seemed like they were having the worst day of their life. The person at the desk seemed very unaware of anything that goes on in the salon. It took 10 minutes for her to figure out an appointment time for me (while being rude). I don’t know maybe the people working here think they are better than everyone else? They don’t seem so special to me. There is also an older lady that works there who walks around (probably the owner) who seriously probably thinks her s*it doesn’t smell. Wouldn’t even smile at me. OH well I will never be back.

This is the 3^rd time I am getting a haircut at this salon. The only reason I go back is because of the stylist I have that I like and the location (I don’t have a car). For the $$ they charge, the customer service is seriously in need of training. This is the second time I have a problem with the receptionist who is either not paying attention to the customer’s reply or just plain dumb. She asked what time I am looking to make an appointment and I told her in the afternoon. I requested for my to go stylist, and she told me she is available at 9am, and I said is that all? she proceed to say 11am, (did i not just tell you i am only free in the afternoon??) and then I literally had to get her to talk, and i said nothing in the afternoon? then she said 3pm. Do you actually want to run a business or not. I wish my stylist would get her own place.
This place charges too much for crappy customer service and they don’t update their website. The website says one price and when you pay they actually ask for more.
Also the owner is usually not very friendly, always has this constant sour face.

I got my hair colored and a Brazilian blowout by Stephanie and I received a lot of compliments. Being a black woman I was a little nervous but she was very nice and patient

one of the word hair cut i had! i am a male so i am not sure about female haircuts but i had to pay $ 30 for a simple terrible haircut even in Boston i didn’t used to pay that much!!! the place is nice and high class but damn the lady who cut my hair had no clue! maybe the others are better i am not gonna name her bur i didn’t have a good experience!

Emily did a wonderful job with my new short haircut and was very detailed in her work. I really appreciated that since I was nervous trying a new hair salon. Although this was my first time here, it was a great experience. I loved the head massage too!

I wish I could give Blu H20 a decent review, but I cannot. Their customer service and booking need some serious work.
I recently got married in Rochester, and I was hoping to use Blu H20 for my wedding party hair styling. I called about 15 months before my wedding (around Jan 2013) to book the date, and was told they only calendar out one year. That’s totally reasonable, so I called back one year out from our wedding date (April 2013). Everything was booked, and I was ready to go!
I called them back in November 2013 to schedule a practice run. Since I’m an out of state bride, I wanted to make sure to get the trial done while I was in town. When I called to book the trial, they were confused about when my wedding was. I told them the date — and nothing. They didn’t have my reservation. Not a huge deal, we were still 6 months out from the wedding so I re-​did my reservation. I had my trial and it was just fine.
Jump ahead 2 months (Jan 2014), I had to remove someone from our reservation (she wanted to do her own hair), and when I called — nothing. No reservation, again! This time I was starting to get really worried that they wouldn’t have our reservation when we showed up the morning of. At the end of February 2014, I canceled the reservation because I was much too worried they wouldn’t be able to find our reservation the morning of the wedding.
I was SO disappointed because we were staying in the DoubleTree, and it was RIGHT THERE. Instead, we went across town the morning of the wedding and the other place we used was amazing.
The cherry on top of this whole situation is that the morning of my wedding, they called to ask where we were and that we were late for our appointment – SERIOUSLY!

Tough to rate a hair salon based on one drop-​in, but give it a four stars in any event. Helpful front desk, efficient hair cut (granted I don’t have much to cut). I was the only male client in the salon but they were happy to accommodate.

Called to set up an appointment to get my hair colored. Since this is a higher end salon, I expected at least decent customer service. I was greeted quickly and asked to hold. Fine. When she came back on the phone, she just said «Ok» not «Sorry about the wait, how may I help you?» It was off putting. I asked to get my hair colored during the week for a normal time in the afternoon. She said «Colored?» Like she never heard of the word. I went on to explain I wanted my hair «dyed.» Now, I am thinking, did I even call a hair salon? She said they didn’t have «Color» stylists available. WHAT? A salon right in the middle of Rochester City does not have a «Color» stylists on duty on a weekday in the afternoon? I didn’t say anything except, Oh okay. Not offered any other time or day, was just treated like I was an inconvenience. Would not step a foot in this place even if they paid me. I guess they get enough business from surrounding Mayo Clients, but still– this was ridiculous. I have gotten better service at a McDonald’s drive thru for crying out loud.

I got an eyebrow wax. I was super surprised they didn’t use the wax that hardens but still use the wax that you use that cloth strips with. I felt like she took half my skin with the wax and still left half the hair. For what I paid it should have been the good wax. And she didn’t do any shaping. I wouldn’t go back. Also it wasn’t a private room, she did it at the hair washing sink. The people were nice but I’d never go back for a waxing.

Read the reviews and they looked pretty favorable so I thought I’d try this salon out. They were great! I got right in, as I was/​am hanging out in Rochester for awhile for my husbands medical reasons. Had Desiree and she was great! She took the time to listen and did a great job on the coloring and styling! I would definitely recommend this place. Not over expensive, great atmosphere too! I may have to try out other services while in town!

I had some time to kill on a rainy day after a conference at Mayo. Bree took great care of me… a mani/​pedi and a lovely cut and style. I have zero complaints and will definitely be back. Bree was amazing and super friendly!

Had a nice mani-​pedi and a haircut here while I was visiting Mayo Clinic. You can reach it from the clinic via subway and skyway — no need to go outside. It’s right next to the Doubletree.
The woman who did the mani-​pedi was friendly and did a good job. It was cheap, too. Regan did an awesome job with my hair and gave me a scalp massage while she was shampooing.
If I’m ever back in the area I’ll be back for sure.

I’ve gone here ever since my first review. I’ve never had a bad cut or color with Kayla. I don’t like to let my secret out or I worry she’ll be too busy to fit me in, but finding a good, young hairdresser in Rochester was so hard that I feel obliged to share!

If there was a no star rating, I’d offer this to a horrible salon. Based on recommendations from my Rochester hotel, and from a receptionist at the Mayo clinic, I made an appointment. HOwever, they made a «mistake» and had no nail technician when I got there. The receptionist was a young women who simply shrugged and offered nothing to ameliorate the situation. She did not offer to call another nail tech or a studio. She shrugged! Two others came to help and apologized profusely, but the bottom line is I got no services on a day when I’d planned some pampering, and these people were rude and unhelpful. I would not recommend this place under any circumstances.

Have been to Blu H2O twice and both times I have had a great experience. Much better than the huge salon in the mall that I tried out on 2 – 3 occasions. The staff are friendly and the salon is very relaxing and inviting (free wine is a great bonus as well!) The stylists do a very nice job and it’s reasonably priced. As the other reviewer mentioned, they seem to be quicker than other salons I’ve been to, yet still do an awesome job. Couldn’t ask for more!