Dorschel Toyota

On the road, interstate 90 and lost gas cap.
I looked for auto parts store and on the road were lots of auto dealers. Well well. Who makes Lexus?
Found Kyle Wernert at Toyota who was ever so helpful.
Thanks everyone.

My review is strictly coming from a leasing and service perspective.
I have leased 2 cars from Dorschel and I’ve been pleased with the vehicle and the salesmen and women I’ve worked with. The biggest pet peeve I have with car dealerships is when I feel like I’m treated like an insignificant fool simply because I’m a woman; I have never felt this way at Dorschel.
The service area is equally friendly. Oil changes and repairs are expensive here but the customer service sells me. They have a keurig with complimentary coffee, tea, and hot cocoa, which is an added bonus. Coffee is my primary form of energy these days.
My lease is ending soon and I’ll most likely be back to lease another Toyota, unless an awesome non-​Dorschel deal comes my way in the next couple of months.

Don’t buy from here. Can get better deals at any other Toyota Dealer. I should know I worked here.

I bought a used 2011 Chevy Cruze from here and the check engine light has been going on and off on a weekly basis since the day after I bought it in May. I’ve brought it in twice already to be told the engine light magically turned off when they looked at it. It’s on today so I’ve been on the phone for over an hour with multiple people trying to bring it in but I’m told there’s no time today. Extremely disappointed and would not recommend buying a car from any Dorschel dealership.

Don’t go to there service center. I have a 2009 highlander and had a poor experience with these guys. I had 2 problems with the car. one problem with the car was the rear wiper blade motor was shot. the second problem with the car was every time you lock the car the alarm goes off. We took the car to the service center and made the appointment and all that but they fixed the rear wiper blade motor issue but not the alarm one. they said they wanted a video of the alarm going off so we made one. 2 days later we took the car back showed the video to them and they said they’d get it done the next day. The next day we don’t get a call back. So the day after the next day we called them and the secretary picked up and we wanted to know the status of the vehicle and the secretary said that the car was ready but when we went there they said the car wasn’t ready and I would be ready by Monday. But When Monday arrived we didn’t get any call back from the dealer about the vehicle. So we called back yesterday and One of the service advisor said they should’ve email to the person who’s working on our vehicle. So today we got the call back saying the vehicle is ready and then they said it was something with the hood latch that triggered the alarm. These guys basically wasted 7 days. I’m never coming here again

Toyota does not own up to their vehicles, and their service was horrible. (they would not fix my frame recall on my Tacoma and did not even hit 100K miles yet. Toyota has major frame issue with all their trucks.) Service advisors doesn’t give two s*&ts on customer needs. They all stand their emotionless in rows waiting for their days to end. My advisor did not seem too enthusiastic helping me with my case and told me right off the bat that it would not be fixed before doing any research. It’s only when I came in with a pile of paperwork they actually did something. As a person in the purchasing profession, a lot of people come to me for vehicle purchase advice. I will definitely be sure to tell them to stay away from Toyotas or Dorschel for that matter.

Horrible Experience. Couldn’t get anyone to pick up in the service department for 4 hours straight!!! Kept getting voice messages!!! Apparently they have enough business and do not have the time to pick up the phone for 4 hours straight!!!

We always take our car to the dealer for any work, especially since we used to have the free oil checks for two years with a new car. They have always been very helpful, lobby is very nice and clean and has free coffee and snacks. They are pretty timely and keep you engaged. They do have a free shuttle, though I have never used it since my waits are typically not that long. I can’t speak as to the pricing being cheaper or more expensive than others since we got with Toyota for the service and reputation, but we have been happy every time.

Horrible time here today.
Sales associate was clueless as to the location of where the new cars we wanted were and spent 20 mins trying to sell us a used car when we wanted a new car.
Once we got to the car we wanted he had no idea what the specifics of the car were.
He also had perhaps the least energy of a sales person ever. The only energy he did seem to expend was when he was talking to himself as he drove around the lot looking for the cars we wanted to test drive.
It took over 1 hour just to even get started on a test drive. I don’t feel like they respected my time so don’t waste yours here.

We just purchased /​leased our 4^th Toyota from Dorschel. Toyota is a quality product so the deciding factor on where to go for a car is the buying experience at the dealership. Even at 9AM sharp, we were greeted warmly by the receptionist and we explained that our previous sales consultant had retired and we wanted someone who would provide a relaxed and fair buying experience. We were introduced to Kodjo Koumako and he immediately gained our confidence in that he listened to what we wanted and found us the perfect Camry. I feel we got an excellent deal with their one price policy and it was sweetened by a return-​customer discount from Toyota Financial. The car is less than a week old and I’m extremely pleased with it.

I recently attempted to buy a car from Dorschel Toyota and had a generally terrible experience involving customer service and set expectations.
Buying out of state I realized there would be issues however not to the extent I encountered. I was promised a car within a week but as the week passed I never heard a thing from my sales rep or Dorschel. I finally called the next week and no one could give me any answers. After being on the phone with them and my insurance company the majority of the week and finally threatening to cancel my order, I was told that they figured out where to begin. It took two weeks to figure out where to start and not one time during the entire process did someone proactively call me to let me know what was going on.
Needless to say, I went to another dealership and cancelled my order with Dorschel. I was then told it would be 7 – 10 days to get my deposit returned. After three weeks, I called and again, the process hadn’t been started.
What a joke. I had heard bad things about them prior to my experience but I figured everyone has bad car buying experiences… turns out it wasn’t a one-​off type thing.