Erwins Dry Cleaners

Skip this place. Terrible customer service. I had limited cash with me and wanted to use my debit card. The counter person refused to take the card becausethe charge was under ten dollars. I am a regular customer and asked him to accomodate my request. He refused and told me to come back with cash and started yelling at me. Even after I left the store I could see him yelling in the window and making hand gestures at me. No need to use Erwins there are plenty of other options.

Place sucks. Fuck em.
Imagine this:
They are Donald Trump, and you the customer are of Mexican descent.
That’s the customer service you’ll get.

I should have read the reviews before patronized this business.
Since I am new to Rochester I figured I would try a local Dry Cleaner. I reviewed there webpage and it stated they offered «same day service» if dropped off by 09:00 AM. I needed one of the shirts back ASAP so I figured this service would be awesome. I dropped my shirts off before 09:00AM and asked them to be DRY CLEANED and pressed with HEAVY STARCH. The attendant said I would get my shirts back by Thursday. I asked about the SAME DAY SERVICE and she informed me that the price would cost a lot more than usual because of speed of service. I agreed and I was out the door.
The next day I picked up my «DRY CLEANING» and when I got home I look at the shirts. Boy was I surprised. First, the shirts were barely pressed and I noticed some funny little spotting on the 3 White shirts I dropped off, including one shirt which was New and Never worn that now had little tan marks all down the front. I called the DRY CLEANERS back and spoke with the attendant and explained what I saw, lack of ironing and the spotting, and they explained that it happens some times with LAUNDERING the shirts. LAUNDERING !!! I politely asked why they were laundered when I asked them to be DRY CLEANED. They explained that they don’t DRY CLEAN shirts or pants but they launder them, and that they only DRY CLEAN Suits and Jackets, etc… I tried to explain that I was unhappy with their service, only to be hung up on by the evening attendant. I was a bit taken back.
About 30 minutes later the manager returned my call with a Blocked Caller ID and we had a polite discussion about my concerns. He was apologetic and offered to clean it again but only if I bought it in right away. I declined and thanked him anyways for the offer. Before politely ending the phone call I mentioned that they might want to explain to future customers the difference between how they handle dry cleaning vs. laundering clothing.

I am hard pressed to give these guys one star as I think that there not even that good! I have had problems finding a reliable dry cleaner and have used these guys on and off and the results were patchy at best! PLEASE STAY AWAY FROM THIS DRY CLEANERS!!! I shall explain why; I dropped of five shirts and a pair of dress pants with food stains on which I explained in detail to have them removed because in the passed I have had problem with them paying attention to directions.
On picking up my dry cleaning the pants still had stains on which they offered to clean again and wait another four or five days before it would be ready, I declined the offer but they charged me anyhow for pants they did not clean. At this point I decided enough was enough and left with my not so clean dry cleaning and did not drop off my laundry I walked in with to get cleaned. So I went up the road to Monroe and now I only go to TOWN AND COUNTRY (very professional and happy;-)!
Ok so at this point I can’t cut a long story short, I get clothes home and think nothing of the fact that they used starch on my clothes when I asked for no starch and charged me for pants that were not clean, I grab a shirt and put it on later in a meeting to notice there’s a rip in the front panel by the hem! I look inside the shirt with a rip to find a bad fix job! I was furious and later took the garment back to the dry cleaners for them to tell me that they would have never fixed it without prior permission! Nobody else had ever dry cleaned that shirt as I usually hand wash it myself, that particular shirt was about $ 350+ and custom made. They basically told me to go screw, their web site was «under construction» their manager wasn’t available till after 3pm so I simply gave up and came on Unilocal to let everybody and their bother know to stay away from these HACKS OF THE DRY CLEANING INDUSTRY. Unbelievable, I’m not one to say never but I will never let these people touch my clothes again.

I’m new to Dry cleaning and happen to drive by this place one day so I decided to come back and give them a shot. I’ve received 2 ripped pants back, as well as another with the crease given in the wrong spot. Needless to say, I’m shopping else-​ware from now on.

I have to agree with Unilocaler Daniel S. — avoid Erwins. I was not pleased with the lack of customer service from the staff (not even a smile) or the carelessness for the clothes I dropped off. I needed several blazers and my fall peacoat dry cleaned. First of all, it seemed expensive, but I deemed it worthy knowing my clothes would come back cleaned and pressed. (Or so I thought…) Secondly, I had to wait a week. Whatever happened to speedy service? Thirdly and most importantly, my clothes were not cleaned properly and were wrinkled. They didn’t even unroll the sleeves on one of my blazers. Clearly, no care taken for the items I dropped off. It wasn’t worth the argument to get my money back. I instead decided to take my business elsewhere.

Do yourself a favor and avoid this place. I looked all over Unilocal and Google reviews and such for a good dry cleaner, and there is very little in terms of positive or negative reviews out there about the Rochester area (which is why I decided to write this one). This place seemed to have okay reviews for some of their other locations (none for this location), so I thought I’d give them a try. BIG MISTAKE.
I don’t think I’m overly demanding when it comes to dry cleaners but I expect the following:
1.) The clothes I drop off are the clothes I pick up
2.) The clothes I drop off are cleaned and unwrinkled
They failed on both counts. What I got back clean was wrinkled, and they lost my pants that I needed for a wedding (and didn’t notice they were missing until it was too late). Therefore, I will not be returning, and I recommend you try somewhere else as well. Keep reading if you want the full story.
I was attending a friend’s wedding (black tie affair) and wanted my suit, slacks, and shirts to be in tip-​top shape for the weekend. I give them one star because they failed in every respect as for doing what they are supposed to do as a dry cleaning business. Let me explain:
I dropped off my suit (matching jacket & pants), beige slacks, and two dress shirts. When I picked everything up (without checking at first, unfortunately, because I assumed it would all be there), I didn’t realize that they had LOST MY SUIT PANTS! So the night before my flight to the wedding I was packing and found that I did not have the pants to match my suit jacket. Not only that, but the dress shirts and slacks had a couple places with pressed in wrinkles! Sure, there are some tough spots on shirts right at the arm cuffs where wrinkles can appear, but these were both square in the middle of the shirt, and the same with my beige slacks. Since they were closed and I was leaving at 6am the next morning, there was nothing I could do. So I went to the wedding with a non-​matching suit. I had to iron the shirts and pants myself (which was pretty simple, yes, but the point is that’s their job, and if it is simple enough that I could do it, why couldn’t they?).
When I returned from the trip, I stopped in with my receipts and my suit jacket (which didn’t even seem to have my matching suit pants listed on them, as if they were never received) and asked the same guy that I dropped everything off too if he might know where my pants were (explaining the whole story of what happened). The first thing he asked when he saw my receipt was if I was sure I had dropped them off, and if I had looked at home because he said he didn’t remember me giving them to him (as if I hadn’t thought to look for them). He looked around, couldn’t find them after just 3mins or so, and said he would take my phone number and call me if they turned up. He did apologize, but it wasn’t much, and all else he said was «this never happens.» I drove home, and just as I was pulling up to my driveway I got a phone call saying he thought he found my pants. I drove all the way back, and sure enough, there they were. He gave them to me, said sorry again, and that was it. They hadn’t even been cleaned!!! Somehow they got put on some overflow hanger area and were forgotten. They didn’t offer any refund or discount on a future visit. It was just, «here’s your pants» (still dirty). In a way I’m glad they didn’t clean them because they probably would have put in a wrinkle or two that I’d just have to iron out. But this was quite frustrating, and the customer service could not have been worse.