Firestone Complete Auto Care

I took my wife’s car into Firestone primarily because it was open on a Saturday and her G6 steering was creaking and grinding. Being an unusual hit-​or-​miss issue, we were patient with the Firestone team as they diagnosed the issue. The issue was resolved successfully but presented a secondary vibration in the rack & pinion. The team didn’t hesitate to invite the car back in. They looked it over, suggested resolution, and on complimentary terms again fixed the vibration (something that took hours to diagnose but didn’t ask for further payment). This subsequently had me take my Camry in — which needed a new timing chain. The kit was installed, the manager Mike graciously price-​matched the service against a local shop’s estimate, and the required parts came in within 24 hours and the service done the very next day. Firestone of Rochester comes off as a very skilled shop, knowledgeable techs, and a manager that goes out of his way to do things right, make things right, and make absolutely certain the customer leaves with a sense of shop loyalty. Hoping my cars don’t need further fixes, but when and if they do and for all regular tuning/​tires I will be returning due to how I’ve been treated there during my two past experiences.

I took my Mom’s car in today because the tire was low and I was in the area and this was the closest place to have it checked. Turns out to be a «bubble» leak and he couldn’t find it, suggested new tires. Long story short, they charged me $ 20. I wish that I would have taken it to Discount Tire… they would have done it for free. Will not ever go back.

Good deal with coupons, but takes forever! Longer than 2 hours for a oilchange and tire rotation, when I made the appointment in advance.
Overall: good deal if you have the time. Can kill some of it at the apache mall. Honest

I took my vehicle here for an oil change. It’s an older vehicle so it is of course not in as perfect running order as a newer one. The first thing the guy does when he gets in it is race around the corner like some drifter wanna be and into the oil change bay. First off these are customer vehicles you are driving right past the customers in the huge glass waiting area. If you are going to do that crap, don’t do it in clear view of your supervisor and the person that is paying for your service. Also if the hood isn’t closing properly, don’t repeatedly slam the hood that it is audible in the area where I am waiting. That is how stuff gets ruined. Also when you look like you are constipated when barely eeking out «have a nice day.» with the smirk and essence of douche, just save yourself the trouble and don’t say anything. The only positive that I can find in my experience is that it was pretty quick and I did have a coupon for 20 bucks off. Otherwise I will be taking my vehicle elsewhere.