Insomnia Cookies

Used to love this place but the customer service sucks. I ordered and paid for 24 cookies and they only gave me 21. I’m really annoyed. I didn’t even have enough for all my guests.

What a great idea! The gluten free cookies were on point– a rare find in by book to have a warm, gooey and soft cookie that is also on my diet. The delivery was faster than anticipated. I’m looking forward to seeing what other gluten free options they come up with next!

Oh, Insomnia Cookies. You are not, objectively speaking, good. I know that you are fake and warmed in a tray and not authentic and homemade with real, yummy ingredients. And yet your gooey texture and warmth are a delight every time you show up at my office.
Seriously, I know there are better cookies out there, but I rarely turn down an Insomnia Cookie. I highly encourage you to NOT look up the nutrition facts on these bad boys– it’s terrifying.
I’ve had it delivered for a few different events in the past and everything has gone smoothly– on-​time delivery in the right place. However, I do think the cookies are a little bit expensive. Especially if you buy a deluxe one! I bought a deluxe one once for something like $ 3 and proceeded to slip on ice, fall on the cookie, and crush it to a pulp. That was a sad day.
Anyways, homemade or local bakeshop any day over these puppies, but a good treat if they’re around.

Gave into the hype about this place. I wouldn’t say they are the best cookies, but they are very good. Very moist cookies and nice staff. I probably will be paying another visit

Insomnia Cookies could very well be a major factor in packing on the freshman 15, since they deliver milk and hot, delicious cookies through 3am. I would have been all over this had I gone to college in Rochester. Haha!
Instead, I stopped in on a dismally freezing damp day, and enjoyed a hot cookie in the afternoon. The smell, OH THE SMELL, when you walk in this little shop is so wonderful and warm and heavenly. Remember the movie ‘Michael’, where John Travolta was an angel who smelled like hot chocolate chip cookies, and made women fall in love with him when he walked by them? YES! All ya’ll ladies men and women take note… If you want women (or hell, anyone!) to fall in love with you, bottle the scent in this shop and wear it around your crush. It’s the smell of true, sweet, sweet love! Haha!
I started out with a chocolate chunk cookie, but was taking home a half dozen cookies to my family. The chocolate chunk is good, don’t get me wrong, but I decided to try the double chocolate mint (part of the half dozen), and lord have mercy, that’s where it’s at!!! That wonderful cookie is so totally worth the splurge!
The cookies cost $ 3 for a deluxe, or they have deals on multiples. The day I was here, the deal was buy 4 get 2 free. So I got 6 regular sized cookies for $ 5 and change. That’s a better deal. Especially if you just want to binge on hot, heavenly cookies.
As for the shop itself, aside from that heavenly scent, it’s small. Only had 4 stools to sit at, two occupied by people, 2 occupied by cardboard boxes. We ate in my car, which was okay, but I would have enjoyed a table and maybe even a hot tea to go with my cookie. Also, the box for the 6 cookies was huge. Like a small pizza box. Could have been ¼ that size.
So, I’m a huge fan of the smell in this shop, and the double chocolate mint cookie. HUGE FAN! As good as it gets, in fact. But I would have liked to sit and enjoy, so I’m taking a star away for limited/​uncomfortable/​inefficient seating.
Even if you stop in here just for a nose full off heavenly cookie scent, you won’t regret it! I’ve had insomnia just thinking about the scent since I stepped foot in this shop!

Despite the fact that the brownie a la mode that I ordered was just ok, the customer service I received is the reason why I won’t be back again. When asking the girl to separate my brownie and ice cream into two seperate containers, instead of a huge pizza box that she was going to put both in, (and seeing as how they didn’t have spoons available and I had to find a spoon elsewhere???) the girl then tells me that she can’t separate the two because of the line, and that my request was a waste of time. There was no line people, and she seriously said that.
Shell shocked by her response I insisted that she separate the two, which she did, eventually. Seeing as how my request to separate a hot brownie from cold ice cream is a standard request in the food service industry that lnsomia employees don’t seem to understand, I won’t be back.
She really said no to that!

Fresh warm cookies! I wasn’t looking for cookies but For some odd reason my head turned left and there was this place cause insomnia cookies. I just finished dinner at the soup spoon across the street and it was so appropriate that I discovered this place for dessert. After dashing across the street in very cold weather and almost nearly getting hit by oncoming traffic, I would say, it was so worth it. The girls working in back of the counters were very friendly and very patient as I try to select my cookies. They have packages where if you buy three or six it’s a better deal. So ofso of course I took advantage of that. The white chocolate macadamia, chocolate chip and the oatmeal. All were very moist and warm and delicious! You may want to have some milk to chug all the sweetness down.

Well what can I say? Insomnia has a delicious selection of cookies served warm till 3am? I think that sums it up ! This place keeps it simple, keeps it fresh and I’ll of course keep coming back for more. Some of my favorite cookies are the double chocolate mint and the peanut butter ! And the m&m. and. I can’t wait to go back and try more varieties !

This was a tough review for me, because the cookies are beyond delicious, but the service was not great. There was only one person working when we went there later at night on a weekday. Additionally, a lot of the cookie options were out, so I couldn’t get a few of the ones that I wanted. Also, the cookies are a little expensive. I would maybe go back if I was really craving it, but probably not.

Okay let’s start from the top. We decided to grab a few cookies for our short road trip this weekend. As we approached Insomnia Cookies all of the lights inside the building were turned off. It was completely dark there at approximately 12 noon. Maybe they were conserving energy? We tried the door and it was unlocked. So as we enter the store, the young lady greets us and patiently awaits our order. We take a few minutes to decide on our options. I inquired about which cookie was the employee’s favorite. She suggested snicker doodle and we ordered that along with the Deluxe Triple Chocolate Chunk and the Deluxe Triple PeanutButter Cup. The total was almost $ 8 for three cookies. I inquired about the empty ice cream cooler and was told that they are often out of icecream.
The cookies are served warm in boxes. Their product is good, but not as good as I thought. When hanging out in college town, I may stop and get a cookie, but I wouldn’t intentionally go out of my way. Average.

Delicious ice cream and hot, gooey cookies. The service was okay, but not overly helpful. We hadn’t been there before and had to ask some questions and the girl working seemed to act like these were obvious questions. But this place is so good, it doesn’t matter to me.

I love love love the ooey gooey deliciousness that is Insomnia Cookies! I have had the pleasure of enjoying a few flavored and although the locations may put out slightly different levels of crunchy, one can never leave disappointed. The staff have always been very helpful in the decision making process and happy to share the love of cookies with others. Although I suppose if my job had me working with cookies all day I would find it difficult to be sad or bothered in any way, they have typically gone above and beyond the call of customer service.

These are cookies of the ooey-​gooey variety which is great in my opinion. If you’re looking for traditional shortbready type cookies, ya know, not for you. They keep them warm under the counter and they stayed warm for like 15 minutes after purchasing. They do have a $ 3 credit/​debit card limit so if you were planning on getting one cookie, bring cash. You’ll have to get at least 3 normal cookies to pass $ 3. My cookies, Peanut Butter Chocolate Deluxe and Mint Chocolate, were delicious. My sister probably would have given the peanut butter cookie 5 stars as she was having what I can only describe as an orgasmic response. Just think «When Harry Met Sally». The phrase «Best cookie ever was used» as well.

Perfect for indulging and free smells in the store (if you’re into that). I love insomnia mostly because whether you are getting cookies in the store or delivered they are always warm, ooey-​gooey, and sooo good. I usually can’t eat more than one cause they are super sweet but one is enough to feed the beast. The chocolate cookies with chocolate chips are deff my favorite. I’ve never tried the cookiewiches but am looking forward to my first experience.
Also, prices are a bit steep — like I said, indulging.

I had the s’mores cookie and it was amazing ! If you’re in the mood for something sweet this is the perfect spot. My only gripe is the service was pretty unfriendly but I’ll let that go to get my hands another one of those cookies!

This place makes me incredibly happy. If you’re craving sweets and need a ginormous cookie STAT, hurry up and get your rear to Insomnia Cookies.
The variety is not what I expected; only 12 types were available when I went. It somehow didn’t matter, however, after I noticed the deluxe chocolate peanut butter cup cookie. I nearly got emotional when they served it to me warm and fresh.
One of the cons was that they ran out of napkins while we were there. I didn’t even know that was possible at a place like this.
The cookies are a little expensive but worth it. Give them a try when you visit College Town.

This is an awesome idea — Warm Cookies and Milk and the ability to have it delivered! They Also have ice cream and ice cream/​cookie sandwiches. I was walking by and smelled warm cookies and that could draw anyone in.
I really wanted to hate these cookies because the specialty larger ones are $ 2.75 — which is probably about $ 1 too much, but I LOVED them. My husband got the Triple Choc and I got the S’mores. They are warm when you get them and packed in a mini pizza style box. These are craveable, seriously.
Super tasty but pricey cookies — worth checking out every so often.

There are pros and cons to this place.
First off, the prices are a little steep for the product. Over a dollar for a general cookie is a little rough. Maybe I’m spoiled by Diddy Reise in Los Angeles, but there was some sticker shock for a single cookie.
Pro: the deluxe cookie we got (s’mores deluxe) was delicious. It was thick, gooey, and warm when they handed it to us. That is a definite reason for more stars.
The reason this review went down from 4 stars to 3 stars? The people behind the counter did not seem the least bit interested in helping or interacting with us. The customer service averaged this place out to 3 stars.

After hearing rave review from friends who visited other Insomnia Cookies locations outside of New York, I was looking forward to my first visit at this new College Town location. Unfortunately, I was disappointed. The shop is small, with little room for customers. The menu is limited and only has a few varieties of cookies available. The cookies were smaller than I expected, and overpriced compared to other bakeshops. I heard that their cookies were fresh-​baked, but then watched as the staff pulled them out of a warming tray instead of the oven. I will not likely try them again, unless I am already in the area.

I was here recently on a tour of collegetownrochester …
They have 2 sizes, regular (9 to choose from) and deluxe (3 to choose from). They are yummy especially warm.